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Gorillas City Centre Hotel

3.0 star property
Guests can savor local dishes at The Silverback restaurant or enjoy room service meals while taking in views from their private balconies

Choose dates to view prices

Gorillas City Centre Hotel, in the heart of the city, offers comfort with practical amenities. Enjoy a free breakfast buffet, dine at The Silverback restaurant, or relax in the garden. High-speed WiFi and dry cleaning/laundry services ensure a pleasant and efficient stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
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Policies

Check-in

Check-in start time: 1 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one way)
  • Airport shuttle fee per child: USD 20.00 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Gorillas City Centre Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gorillas City Centre Hotel?

Self-parking is free at this property.

What time is check-in at Gorillas City Centre Hotel?

Check-in start time: 1 PM; check-in end time: anytime.

What time is check-out at Gorillas City Centre Hotel?

Checkout is at noon.

Does Gorillas City Centre Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per vehicle applies.

Where is Gorillas City Centre Hotel located?

Situated in Kigali, this hotel is within 2 miles (3 km) of Union Trade Center, Ntarama Church and Kandt House Museum of Natural History. Gikondo Market and Club Rafiki are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.2

Cleanliness

8.2

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

Reviews

Verified

6/10 Okay

CHIRAZ

Liked: Staff & service
All staff work very hard to please clients. Wonderful people. We can see a big efforts to please the clients. This is what I really appreciated.
Stayed 7 nights in May 2023
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My luggage was left behind in Cairo for the two nights I spent in Kigali. The staff at the hotel could not have been more understanding or helpful. They sent someone to get me a toothbrush and toothpaste, accompanied me into town to buy clothes and helped me to contact the airline as the airport staff would not give me their local contact details. I cannot praise them highly enough.
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel

Was a lower cost hotel in a very quiet city centre
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel in a peaceful area

Nice quite small hotel, friendly staff
Stayed 6 nights in Sep 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Highlights from a short stay

The staff is very helpful and kind, I can only say good things about the interaction I had with them. For the first time ever I also got my shirts ironed properly and at a very affordable price. The room isn't in great condition: very stained carped and stench of smoke. In my view, the restaurant is overpriced if you want to have lunch/dinner. Breakfast was decent, though.
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店附近环境好，幽静，離市中心步行不遠，約廿分鐘，每天沿樹旁漫步往來市區與酒店間，非常舒適。且價錢不貴，值得。
Stayed 4 nights in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave us what we needed for overnight stop on way to border. In centre of town so a bit noisy
Stayed 1 night in Jan 2018
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice staff - hotel close to the city

This is my fifth visit to Gorillas. There is always a warm welcome from the staff. The rooms are comfortable. The meals are generallly very good, particularly the breakfasts.
Stayed 5 nights in Sep 2017
Verified

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel staff

I recently spent a week in the city and found a home away from home. The staff was friendly and very helpful. The hotel is a perfect place to relax after a busy day. It is a great place to have dinner guest as the restaurant does a great job with both food and service. I will look forward to my next stay.
Stayed 9 nights in May 2017
Verified

10/10 Excellent

JD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional elegant staff located in city center.

This was my 5th stay since '11. The staff and location make this the best, secure stay in the city center. Tell 'em JD sent ya.
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

I had a very comfortable stay at the Gorillas City Centre Hotel. Very convenient for my meetings, with nice food and friendly staff and atmosphere
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
While the per night cost was good, for a three star I would have expected more in terms of comfort, cleanliness and engagement of the staff.
Verified

8/10 Good

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sorry no gorillas

Great location and very comfortable Good price good value
Verified

8/10 Good

Rockower

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorillas

Gorillas was fine-albeit a tad pricey. Decent rooms, good hot water and good breakfast in a fine location.
Verified

6/10 Okay

Dieter

Liked: Staff & service
accetable Hotel.
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Verified

8/10 Good

Salime Abdel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Verified

8/10 Good

Suwadu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Verified

2/10 Terrible

Verified traveller

Stayed 5 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service
Verified

10/10 Excellent

Adriaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort