2 bar/lounge, bar tapas

Ulasan untuk Hôtel Des Mille Collines

4 out of 5
Hôtel Des Mille Collines
2KN 6th Ave, Nyarugenge, Kigali

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 101 dari 210 ulasan" "
Penilaian 8 - Bagus. 79 dari 210 ulasan" "
Penilaian 6 - Cukup Baik. 18 dari 210 ulasan" "
Penilaian 4 - Buruk. 7 dari 210 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 210 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

9,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

jean pierre

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Endroit très agréable, hors du temps
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Paterne pada tanggal 7 Mei 2024
Cher jean pierre,Nous vous remercions vivement d'avoir séjourné chez nous et d'avoir pris le temps de partager votre expérience avec nous.Nous sommes ravis que vous ayez trouvé notre établissement agréable et hors du temps.Nous nous engageons à offrir à nos clients un séjour confortable et mémorable.Nous espérons vous revoir bientôt pour que vous puissiez profiter davantage de notre établissement.Cordialement,

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service. The staff are friendly and accommodating. I had to extend my stay on short notice and it was an very easy process. They have been helpful in getting me transportation, currency exchange and several necessities.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Paterne pada tanggal 7 Mei 2024
Dear Paul,Thank you so much for staying with us and for sharing your feedback.We are delighted to hear that our staff were friendly, accommodating, and helpful throughout your stay. We are especially glad we could make extending your stay an easy process.Our team strives to go the extra mile for our guests, and it is rewarding to know they were able to assist you with transportation, currency exchange, and other necessities.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back again soon.Sincerely,

8/10 Bagus

Monica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a real pleasure to stay here. Agnes and Dahlia at the spa are lovely and the services were excellent. However, the rooms could use freshening up (but they were very clean), and the water pressure in the shower could have been better. Breakfast was good and overall, the staff were wonderful!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Paterne pada tanggal 28 Feb 2024
Dear Monica,Thank you for staying with us and sharing your feedback.We are delighted you enjoyed your stay and found the staff, especially Agnes and Dahlia at the spa to be exceptional, along with the services they provided.We understand your suggestion for a refresh and will take this feedback into consideration for future improvements. We also apologize for any inconvenience caused by the water pressure and will investigate the issue to ensure it's addressed.We're glad you enjoyed breakfast and appreciate your kind words about our wonderful staff. We strive to provide a positive experience for all our guests, and your feedback helps us achieve that.We value your feedback and look forward to hosting you again.Sincerely,

10/10 Sangat Bagus

Ryo

Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Eric

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Drew

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Reuben

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Enjoyed my stay
Great location, food is okay, very comfortable bed, friendly and helpful staff (special mention to Kenny and Ornella), nice pool
Menginap 2 malam pada bulan November 2023

4/10 Buruk

Rahul

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Needs a full refurb
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

ariadne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay in Kigali!
Great hotel, good breakfast, great service. The only improvement would be to have an alternative pedestrian entrance for guests that could be closer to the city center. But in overall the hotel is beautiful, room very comfortable. I recommend.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Hotel pada tanggal 4 Nov 2023
Thank you so much for staying with us and sharing this with us.We value your feedbackBest Regards

10/10 Sangat Bagus

David

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 4 Nov 2023
Thank you!

8/10 Bagus

Jason

Disukai: Kebersihan, staf & layanan, fasilitas
The hotel could use a refresh but the staff are great.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Timo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Vincent pada tanggal 17 Jul 2023
Thank you so much

10/10 Sangat Bagus

Ruth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Kigali stay
Lovely hotel in a great location. Really lovely gardens and outdoor bar and restaurant. Rooms are a bit tired but very comfortable and great views.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Vincent pada tanggal 17 Jul 2023
Dear Ruth,Thank you so much for staying with us and sharing your views.We are very happy that you enjoyed your stay with us.We have noted your view on the rooms and management is working on it.We promise you that our services will remain up to our standarsWe value your view.Best Regards,

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Equivalent to a Motel 6, Skip and Stay at Marriott
I wanted to like this property due to its historical significance but the reality is that this is a run down hotel in need of desperate repair. By US standards, it is NOT a 4 star hotel, it’s more like a Motel 6 with a restaurant. Everything from the rooms to bathrooms, hallways and building exterior are run down. My bathroom had so little water pressure that I was unable to shower. My stay was so terrible that I ended up leaving and staying at the nearby Marriott instead, which is a nice and clean 5 star that was only $20 more per night than here.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Vincent pada tanggal 17 Jul 2023
Dear Guest,Thank you for staying with us and sharing your view.We have noted your concerns and management is actually working on it, gradual renovation is underway.We promise you that you will find a significant change when you come backOnce again, thank you so much for staying with us and sharing your views

10/10 Sangat Bagus

Alexander Solhus

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect spot! The sunrise, the views, the pool area, and the sstaff are all perfect!
Menginap 2 malam pada bulan April 2023
Tanggapan dari Vincent pada tanggal 8 Mei 2023
Dear Alexander,Thank you so much for sharing your feedback with us.We really appreciate!Looking forward to serving you again in the near future.Best Regards

10/10 Sangat Bagus

Diana

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel has great service, it is beautiful and quiet!
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Vincent pada tanggal 5 Apr 2023
Thank you so much for staying with us and taking time to share this with us.We promise you to always offer best hotel services.Best Regards,

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
staff were great, friendly and helpful love the pool area and bar. cool views over kigali from one side
Menginap 8 malam pada bulan Februari 2023
Tanggapan dari Vincent pada tanggal 5 Apr 2023
Dear David,Thank you for sharing your view with us.It is always our pleasure to serve you and offer the Hotel services in the best environment.Looking forward to serving you again in the near future.Best Regards

10/10 Sangat Bagus

Lisbet

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Vincent pada tanggal 5 Apr 2023
Dear Lisbet,Thank you so much for sharing this with us.It is always our please to host you and serve you.Looking forward to serving you again soon.Best Regards

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
X
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

David

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I particularly like this hotel and have stayed here for many years; the staff, specifically is terrific. There is only one thing that disturbs me and that is the loud music played at night is very annoying. I always get a room with a balcony...I like the fresh air, and as such usually leave the doors to the balcony open. At night that is not possible... the music is so loud I cannot hear the TV or use the phone....even with the doors shut the noise permeates through.....I probably will not stay here again because of this....my greatest priority is to get some quiet rest and its now impossible.
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Vincent pada tanggal 5 Apr 2023
Dear David,Thank you so much for staying with us and taking time to share this with us.We have noted the music issue and we are working on it.The reality is that some guests requested for entertainment while in the restaurant and management decided to hire a live music band, but we will see how we can control the volume.Once again, Thank you so much for staying with us and sharing this with us.Best Regards

10/10 Sangat Bagus

GERARD

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Absolutely great hotel, staff wonderful.
Menginap 7 malam pada bulan Januari 2023
Tanggapan dari Vincent pada tanggal 14 Feb 2023
Thank you so much!

6/10 Cukup Baik

Charles

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wifi access was poor
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Vincent pada tanggal 10 Nov 2022
Thank you

8/10 Bagus

Bryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Vincent pada tanggal 10 Nov 2022
Thank you

6/10 Cukup Baik

Mikael

Menginap 6 malam pada bulan September 2022
Tanggapan dari Vincent pada tanggal 10 Nov 2022
Thank you

6/10 Cukup Baik

Roberto

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
Pagare a parte il caffè e il cappuccino quando hai la colazione inclusa è inaccettabile
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Vincent pada tanggal 11 Okt 2022
Thank you for sharing with us your view!Management will consider it and take a decision accordingly

6/10 Cukup Baik

Iris Raluca

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Vincent pada tanggal 11 Okt 2022
Thank you

10/10 Sangat Bagus

Keiko

Disukai: Kebersihan, staf & layanan
The internet was not good enough to do ZOOM meeting. But the food is excellent, the room is silent and clean.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Vincent pada tanggal 11 Okt 2022
Thank you for sharing your feedback with us and appreciating our food and rooms.We are looking into the internet raised issue and sort it out.Best Regards,

10/10 Sangat Bagus

Anett, cortez

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2022

8/10 Bagus

A

Menginap 4 malam pada bulan September 2022
Tanggapan dari Vincent pada tanggal 11 Okt 2022
Thank you so much

10/10 Sangat Bagus

AINSLIE, Arlington

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really liked this property. There is security upon entering the hotel so that’s comforting to know your items get scanned. They have 2 restaurants on site, a pool, and a massage tent. The staff was extremely friendly and helpful throughout each step of my needs. They even went as far as to surprise me for my birthday while eating at the restaurant!! I would go back here time and time again.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Vincent pada tanggal 11 Okt 2022
Thank you for having stayed with and taking the time to give your feedback.We are pleased that you enjoyed your stay with us,found our staff extremely friendly,like our restaurants,pool and massage tente and the surprise for your birth dayOur aim is to go be go beyond exception and have happy guest.Looking forward to serving you again in the near future.Best Regards

8/10 Bagus

Teri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property has historical relevance . It is extremely centrally located. Walking distance to restaurants. The rooms are comfortable and clean, although need some updating. I would recommend this hotel.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Vincent pada tanggal 11 Okt 2022
Thank you for having stayed with and taking the time to give your feedback.We are pleased that you enjoyed your stay with us,liked the location,our restaurants,our clean rooms and services in general.We look forward to serving you again in the near future.Best Regards

10/10 Sangat Bagus

Andrew

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Vincent pada tanggal 12 Agu 2022
Thank you so much!

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
When you just really want a bit of pampering
A classic. Terrific professional staff, refreshingly nice outside restaurant. There were a notable number of solo beautiful women nursing drinks who were very generous with eye contact.
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Vincent pada tanggal 9 Mei 2022
Dear James, Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

6/10 Cukup Baik

Ibrahim

Traveler bisnis
Disukai: Kebersihan
Menginap 6 malam pada bulan April 2022
Tanggapan dari Vincent pada tanggal 9 Mei 2022
Dear Ibrahim, Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. We look forward to hosting you in the near future when you come back to Kigali Best Regards,

10/10 Sangat Bagus

Robert J

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel ,very clean rooms . Great breakfast buffet . pool was clean and refreshing . enjoyed my stay and would stay again
Menginap 3 malam pada bulan April 2022
Tanggapan dari Vincent pada tanggal 26 Apr 2022
Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

6/10 Cukup Baik

Saul

Menginap 1 malam pada bulan April 2022
Tanggapan dari Vincent pada tanggal 9 Mei 2022
Dear Saul, Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

10/10 Sangat Bagus

nicolaas

Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Vincent pada tanggal 26 Apr 2022
Dear Nicolaas, Thank you for choosing Hotel des Mille Collines and sharing your view. We appreciate your feedback. Best Regards,

8/10 Bagus

angela

Menginap 1 malam pada bulan Maret 2022

2/10 Sangat Buruk

Maryetta

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Disappointed....
The staff was very nice but the hotel itself is inexcusably out of date.
Menginap 2 malam pada bulan Februari 2022
Tanggapan dari Claire pada tanggal 24 Feb 2022
Thank you for sharing your view with us. Kindly note that the Hotel has gradually started renovation from pool to lobby, conference hall and now suite rooms. Soon you will find almost most part of the Hotel renovated. Once again,thank you for Sharing your view. Best Regards

10/10 Sangat Bagus

Abiesolom

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Special appreciation for all people work in this hotel they are so great!!!!
Menginap 17 malam pada bulan Januari 2022
Tanggapan dari Claire pada tanggal 24 Feb 2022
Thank you so much for sharing your view with us. It always a pleasure to hear that you appreciated our services and Hotel staff. Looking forward to serving you again in the near future

8/10 Bagus

Pedro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bien situé, bien aménagé, des choses a revoir
Menginap 2 malam pada bulan November 2021
Tanggapan dari Claire pada tanggal 7 Des 2021
Dear Pedro, Thank you so much for staying with us and sharing your view. We appreciate your feedback. Looking forward to hosting you again. Best Regards

10/10 Sangat Bagus

BRUNO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Remarquable
Hôte superbe
Menginap 4 malam pada bulan Oktober 2021
Tanggapan dari Vincent pada tanggal 23 Okt 2021
Thank you

8/10 Bagus

Sue

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari Vincent pada tanggal 23 Okt 2021
Thank you

10/10 Sangat Bagus

FREDERICO

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Business trip - Mille Coline
J’y ai fait ma quarantaine, dans le cadre des mesures Covid du Rwanda. Chambre correcte, sans plus. Mais nous étions dans une aile dédiée aux quarantaines.
Menginap 1 malam pada bulan April 2021

8/10 Bagus

RENE

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2021

8/10 Bagus

Austin, Switzerland

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The grounds are beautiful. Rooms and decor inside are a bit outdated but still a lovely stay.
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Claire pada tanggal 8 Jan 2021
Dear Austin, Thank you very much for staying with us and sharing you feedback. We are delighted to learn that you had a lovely stay with us and appreciated our grounds. We are happy to inform you that we are planning a renovation that will include rooms and décor in general. We had already started and completed our swimming pool however the plan got delayed a bit due to this pandemic but we hope to resume very soon. We value your feedback and look forward to hosting you again. Stay Safe. Best Regards,

10/10 Sangat Bagus

Ammba

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2020
Tanggapan dari Claire pada tanggal 24 Agu 2020
Dear Ammba, Thank you for choosing Hotel des Mille Collines and taking the time to rate us. We are delighted that you enjoyed every aspect of our hospitality. We appreciate your feedback and look forward to hosting you again Stay Safe. Best Regards,

10/10 Sangat Bagus

Poul H.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Safe and relaxing corona confinement. Good value
We spent one night in corona confinement and took one more night of relaxation. Very good personalised service at all levels. Only small suggestion is to modernize the furniture.
Menginap 2 malam pada bulan Agustus 2020
Tanggapan dari Claire pada tanggal 17 Agu 2020
Dear Poul, Thank you for choosing our hotel and taking time to share your review. We are glad that your stay was safe and relaxing despite the confinement. It is a delight to know that it was good value and you found the personalized services at all levels to be very good. We appreciate your suggestion modernizing the furniture. We value your feedback and look forward to hosting you again on your next trip to Rwanda. Stay Safe. Best Regards,

10/10 Sangat Bagus

Andres

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Management pada tanggal 2 Mar 2020
Dear Andres, Thank you for staying with us and sharing your review. We are delighted to learn that you had a marvelous experience with us. We appreciate the positive feedback and look forward to hosting you again. Best Regards,

10/10 Sangat Bagus

KIJUNG

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Management pada tanggal 3 Mar 2020
Dear Kijung, Thank you for staying with us and sharing your review. We are delighted to learn that you had an amazing experience with us. We appreciate the positive feedback and look forward to hosting you again. Best Regards,