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Ulasan untuk Phoenix Apartment by LINK

4 out of 5
Phoenix Apartment by LINK
Plot No. 1134, KK 18 Street, Kigali

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 4 dari 7 ulasan" "
Penilaian 8 - Bagus. 2 dari 7 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 7 ulasan" "
Penilaian 4 - Buruk. 0 dari 7 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 7 ulasan" "

8,4/10

Kebersihan

6,8/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

2,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Henry

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas
When i arrived they claimed to not have my booking. They then said i had to book witg them directly. They then said i can pay with my card for the room but each addition guest i had to give them cash. Theg saud j would have to cancel my booking but refused to accept thr cancellation hence taking my money. They then claimed i stayed at their residence when trying to make a claim with orbitz.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Haba pada tanggal 13 Des 2023
Dear valued guest,I am truly sorry to hear about your experience, and I want to express my sincere apologies for any inconvenience you may have faced during your recent visit. It is disheartening to learn that our team failed to provide you with the seamless and enjoyable stay we strive to offer our guests.I understand the frustration caused by the issues with your booking and payment process. I want to assure you that we take such matters seriously and are committed to addressing them promptly. I would like to investigate this matter further to understand the specifics of your situation and ensure that it is rectified appropriately.If you could please provide me with the specific details regarding the matter, I will do my utmost to resolve this matter to your satisfaction. Additionally, I would appreciate any additional information about your experience that could help us identify areas for improvement.Once again, I apologize for any inconvenience you may have experienced, and I want to assure you that we are taking steps to prevent similar issues in the future. Your feedback is valuable to us, and we are committed to making the necessary adjustments to enhance the overall guest experience.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to make amends for the shortcomings you experienced.Best regardsAbdoul

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Great place
Amazing, I like the place.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Adeline pada tanggal 10 Apr 2023
Dear valued guest,Thank you for choosing Phoenix Apartment. We are so delighted to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience towards guests. We will keep improving ourselves to meet and excel your expectations.”Look forward to welcoming you again soon.Warm regards,Adeline

8/10 Bagus

Chinwe

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was nice, the family did have a good time.

10/10 Sangat Bagus

Jesse

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We stayed in the 3 bedroom apartment during our 2 night quarantine. This was the best decision we made. The accommodation was incredibly comfortable, good mosquito nets, comfortable mattress, (pillows a bit large and thick), good screens on the windows for good inside temperature. The fridge, microwave all worked well. Hot water from the solar heating was great and consistent. Service was great for a Rwandan establishment. We enjoyed the Chinese food option - they make some good food. Swam in the pool, it's shallow but clean. Reception was very helpful, responded to our whatsapp inquiries while on the premises very promptly. We even arranged for the airport transfer SUV to take us home afterwards. Would highly recommend this spot for simple spacious accommodation for a family.
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Emma pada tanggal 6 Jan 2022
Thank you for your positive feedback ,we really apreciate and hope to have you again in the future.

10/10 Sangat Bagus

joachim

Disukai: Kebersihan, kondisi & fasilitas properti
Very helpful and friendly staff!!
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Emma pada tanggal 6 Jan 2022
Thank you very much. hope to hear from you again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Menginap 4 malam pada bulan November 2021

8/10 Bagus

VIDA

Menginap 1 malam pada bulan Oktober 2021