Kiris hotel guide. Rixos Hotels hotel in Kiris, Kemer

"Checked in and went to the room only to find someone's name on the tv welcome screen. Reported it several times. Took 4 days for it to be sorted. The was an issue with the air con in the room. Couldn't turn it down as temp just kept creeping up. Room was excessively hot even with the air con off. Had to open the door."

"Our stay at the Imperial Turkiz Resort was very disappointing from the start. We arrived at 2 a.m., and the receptionist was unhelpful, giving no clear directions to our room. The hallway was dark, and the room was hard to find, especially with a baby. We also noticed other guests being escorted, which made us feel overlooked. The room was not what we booked sea view. Although called an “upgrade,” it was far away, dusty, and had a terrible smell from the shower drain. Staff said it was due to the room not being used and offered no real solution. We ended up cleaning it ourselves. The baby cot we requested in advance was missing, and when it arrived, the staff member seemed annoyed. Housekeeping was poor—we had to repeatedly ask for cleaning, towels, and basic service. Even then, it was inconsistent. Maintenance was also disorganized, with a late-night visit waking our baby unnecessarily. The food was fresh and enjoyable, and the hotel itself looks luxurious, but service was far below expectations. Communication was difficult as many staff spoke little English. Overall, the lack of cleanliness and customer care made our stay unpleasant. We would not recommend this hotel."

"The bungalow we were in was great, the breakfast was awesome. The grounds were in need of some maintenance "

"So boring show, just music"

"My partner and I are usually active travelers - we spend most of our time exploring, and our accommodation is mainly just a place to sleep and have breakfast. However, this holiday was meant to be different from all the others. For health reasons, we really needed to slow down, reset our minds, and fully relax for once. If you’re looking for a place where there isn’t much sightseeing and all you want is good food, drinks, and time to relax by the pool or the sea, then this is definitely the right place. The food was diverse and absolutely delicious - from the huge selection at the buffet restaurant to the wide range of à la carte restaurants. What surprised us positively was the kindness and professionalism of the staff. We had the impression that the hotel mainly caters to guests from the biggest country in Europe, but at no point did we feel treated differently. Full respect to the team for their multilingual skills - it’s truly impressive how many languages they speak and how smoothly they communicate with guests from different countries. Perhaps the only small remark would be that the bellboy could improve his English slightly, but overall the service was excellent. What surprised us negatively is something the hotel unfortunately has little control over - the behavior of some guests. The amount of food waste was shocking. People were piling their plates with far more food than they could possibly eat. In the à la carte restaurants, guests were ordering multiple dishes"

"The property provided neat and clean room alongwith cofee and breakfast. However the room was slightly congested for a family with kids, I was expecting slightlg bigger room. Also the swimming pool was not functional during our stay, as well as they have restriction on ordering/bringing food from outside during 10:00 AM to 10:00 PM, mainly to promote their in-house restaurant -something one may not prefer when staying for a few days there."

"The best hotel in all inclusive format. Excellent service!"

"Best experience ever. Travelling as a big family together can be stressful. We arrived early and welcomed by the staff front desk. Mr Ismael the night manager made sure comfortable. The hotel us early check in and breakfast. Mr Kayvan the guest relation manager whom spook 7 languages. helped us a lot. He upgraded our rooms with extra charges. this hotel hospitality, and the quality of real five star . we enjoyed the clean rooms and receiving fruit baskets and sweets, daily. The food, and the restaurants and beach restaurant was so fresh so good quality with so much varieties. We used swimming in the beach in the pool water park and sauna and Turkish bath daily. We also got a good deal with that group massage which was a good experience. Our ride back to airport was managed by the hotel. If you wanna feel luxury and safe and enjoy every bit of your trip this resort is the answer. Make sure connect with Mr. Kayvan for all the possible solutions . The dinner st the terrace felt very luxury and the kebabs and staffs professionalism, such a great atmosphere and treat with family. It was the stress-free vacation best experiences ever there was a disco night very very organized for people to dance use Shisha Hoka. They had music by turn EnglishTurkish Russian and Persian. Mr Kayvan thank you so much.with our scuba diving and other tourism activities. Thanks to all the staff/workers. They worked so hard and respecting all the guest equally No staring or uncomfortable behaviour"

"Overall, the resort was in a great location and was well maintained. Great experience!"