"We booked this hotel just for an overnighter to visit our grandson who attends CWU.
The young lady at the front desk was very helpful and a delight. She let us check in about an hour early.
When we walked in the room you could tell immediately that it was not completely cleaned. The carpet had wrappers on it. The bathroom sink had coffee poured in it. It was obvious it had not been cleaned at all. On the bright side, there were fresh towels.The pillow cases on the bed had dark hair all over them. Which looked like dog hair. When we pulled the covers back on the bed, you could tell the sheets were not changed from the last guest. We had to have housekeeping come in to change the bedding.
When we returned to our room that evening, we opened the pull out couch.There were no linens on it. We had to call housekeeping again. When they came to our room with the linens, the person just handed it to me with no offer to make up the couch for us.
This hotel is perfect for a stay if you're visiting the college or a student on an overnighter or a couple of days.
If it weren't for the linens and the sink, I would've given 5 stars. Instead, I gave it 3."
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