"First issue with the property was NO LIFT and no disclosure that that was the case. The property was undergoing renovations (perhaps to add a Loft according to the front desk attendant) during our stay. Many of the parking spots near the entry doors were taken up by the construction vehicles/construction fencing. Additionally, the corridor where our room was located was under construction and missing all the wallpaper and had a big draft in the hallway. It would have been helpful to know about the construction prior to our arrival so that we could have decided whether that would change our plans.
The hotel room floors have a very weird and confusing layout with a series of steps and doors going in between various series of corridors. Lack of complimentary coffee..we specifically asked about coffee being available and the front desk attendant confidently said yes, but what he failed to mention was that the tiny coffee cups in The Brown’s restaurant was $3 gbp per cup. These cups only held probably 6-8 oz and that is a ridiculous price given that it was not complimentary refills. Had he told us that it was a per cup charge, we would have gone elsewhere. When your party each had 3-4 cups per person, that added up quickly and was a ridiculous amount of money for the quantity and quality of coffee that we received for those charges.
Given the inconvenience of construction and ths coffee situation, I would not recommend this hotel. "
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