"The room did not reflect the pictures used in the advertising. The furniture is very old and dated, including the blinds, carpets, couch and bathroom. In particular the shower grout had mould, and the bath was brown from aging with the enamel coming off. The shower heads are very low ( I am 165cm and only just fit - my husband did not). After complaining I could not bath my child in the bath we were moved to another room which was worse.
The room was not clean, finding very visible dust on shelves and glassware and even someone's old food items high on a shelf. The fridge was broken and the TV volume did not work.
Management were lovely, however could not fix the issues. They acknowledged the hotel was "old and dated". They tried their best to compensate with a bathmat to cover the enamel issues, free hot chocolates and car parking and even organising a treasure hunt for the kids.
I am grateful to staff for trying, however for my children's first experience in a hotel I found it disappointing the pictures did not reflect the correct state of the rooms. A lot of maintenance is required to bring the hotel up to standard."
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