"major construction would be ongoing for three of our four days at the hotel. Had we been informed beforehand, we would have made different arrangements entirely.
The first room we were assigned had multiple issues:
The AC was not functioning, and the room was 80 degrees upon arrival.
The “ocean view” room primarily overlooked the parking lot, where delivery and work trucks created noise throughout the day.
The door hinge was broken, leaving visible openings to the outside where bugs could enter.
We attempted to contact the front desk to request a room change but were unable to get through initially and received no callback. After calling again two hours later, we were told someone would bring new room keys. Thirty minutes passed with no follow-up, and when I called again, the front desk member appeared unaware of the situation entirely but was able to send someone.
While we appreciated being moved, the second room also felt poorly maintained, with visible grime on the side table and floor. At that point, we did not want to continue complaining so did not raise the issue. Additionally, despite my emailed request ahead of arrival (below), there were no extra pillows in either room to support my pregnancy.
Unfortunately, the issues extended throughout the property:
The gym was incredibly warm, construction noise was so loud it could be heard through noise-canceling headphones, and three of the five treadmills were out of service.
The fire pit and shared outdoor areas were d"
"We enjoyed our stay there we were there for six days. The place was beautiful. It was very calming beautiful music playing beautiful grounds flowers the pool dog friendly which we love staff was friendly. Nice place was Clean definitely going back next year and definitely would recommend to go there we loved it."
"Our first breakfast was excellent. The second time was horrible 😫 the staff quiet not together. Our room was short of soap, shampoo and I asked for towel nobody seems to care and not helpful.
The only 1 who was kind enough to do thier job is the young man who was in main entrance who open doors, he did more for than the rest of the people we asked help."
"We had a terrific stay!! Staff was so nice. Our room was very charming and the bed was super comfortable!!
Donner in the restaurant was delicious!!! We will be back"
"Pool was locked
We did not get the right unit by the beach
Charging plugs were covered by bed frame
No guest services in evening
Had to walk and find unit in rain for 10 min"
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