City of Industry hotel guide. Hyattvacations Supechain hotel in City of Industry, Los Angeles

"Beds were not comfortable at all. Pillows were so worn out they were pretty much flat "

"Clean room Great Staff 5 min walk to Disneyland"

"very clean easy and fast check in"

"Coffee machine did not work. TV did not work. The toilet had no lock. I paid for non functional room. I feel cheated."

"Arrived to the hotel, unable to place a request for early check in front desk states they don't do that there. Arrived to hotel they charged my card for parking, resort fees, amenities, and $200 deposit. Pool was closed during our visit for the week, only thing available was a basketball court, 3-hole putt golf. Breakfast is horrible. Same old breakfast everyday hetabold real fast. Paid full price for room unable to use pool or slides, why did I get billed at cost in lieu of a discount since they reason we were staying there was bc of the water park etc. Ordered pizza n wings to take up to my room and they forgot to bring up, when I came down food was cold. No one offered for refund my money. Sofa bed in my room had stains along with carpet this used to be my fav spot that totally are letting it go."

"We've been staying at Hotel Burbank twice a year for at least 3 or 4 years. It has everything going for it EXCEPT they will not give you daily room cleaning service. All I really want is fresh towels and wastebaskets emptied. I don't think this is asking too much. Hotels did this before Covid, but now they are iffy because it saves them money by hiring fewer staff. Hotel Burbank tells you that all you need to do is request service the day before you want. So on check in, I ask and they assure me they are noting it down and it doesn't happen! I end up calling the front desk or stopping people servicing the empty rooms to get fresh towels. On the other hand, I'm saving money on the tip I put out that never gets picked up because no one comes. The location is great -- you can walk to nice restaurants and shops. The hotel itself offers some decent food choices. I'd give it higher marks if they would simply fulfill their promise of serving the room."

"Great place to stay! Close to Disneyland"

"It’s great iconic hotel. I do have to say it is quite outdated which I did figure but the amenities were not the best and the staff didn’t know basic things about the hotel for example where the ice machine was. But charging 75 a day to keep your car on the property was one of the most egregious things of the trip. I get paid parking the hotel I work at does it but 75 a night… that is definition of gouging your guests. Maybe tie in free or discounted parking for guests. Room was clean and tidy. Restroom was shockingly small though."

"Hotel was set up well. All the amenities and staff was overly helpful. The shuttle service to Disney was amazing and always available."