Dear Dhanieya,Greetings from Holiday Inn Express Kota Kinabalu City Centre, where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price.Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our buffet. Providing a delightful dining experience is very important to us, and we are glad to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Kota Kinabalu.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Conrad,Thank you for your feedback! We're delighted to hear that you had a positive experience with our staff and that they were helpful and friendly, even during your early morning arrival. Providing excellent customer service and ensuring our guests feel welcome are top priorities for us, and we're glad to hear that we met your expectations in this regard.If there's anything else we can assist you with during your stay or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable experience at Holiday Inn Express Kota Kinabalu City Centre.We hope to have the pleasure of welcoming you back in the future!Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Charles,Thank you for choosing to stay at Holiday Inn Express Kota Kinabalu City Centre and for sharing your positive feedback with us.We're delighted to hear that our central location, cleanliness, and friendly staff contributed to an enjoyable experience during your stay. Ensuring our guests feel welcome and well taken care of is our top priority, and we're pleased to know that our team's hospitality met your expectations.It's also wonderful to hear that you enjoyed our buffet breakfast. We strive to provide a variety of options to cater to different preferences, and we're glad you found it to be good.Thank you once again for your kind words. We look forward to welcoming you back for another comfortable and enjoyable stay at Holiday Inn Express Kota Kinabalu City Centre in the future.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Sng Kok Hoe,Greetings from Holiday Inn Express Kota Kinabalu City Centre where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price - thank you for your kind feedback!We are delighted to hear that you found our location to be convenient and our hotel to be clean and well-maintained. Ensuring everything is in working order is a top priority for us, and we're pleased that you had a comfortable stay with us. It's wonderful to know that you enjoyed our breakfast offerings and found them to be to your satisfaction.We appreciate your feedback regarding the challenge of crossing the roads to access the nearby food and shopping areas. We will certainly take this into consideration as we continually strive to enhance our guests' experience. Additionally, your suggestion for more movie channels is duly noted and will be looked into.Thank you for choosing to stay with us, and we are thrilled to hear that you plan to stay again in the future and would recommend us to others. Rest assured, we will continue to uphold the high standards of service that you experienced during your visit.Once again, thank you for your feedback, and we look forward to welcoming you back for another pleasant and comfortable stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Marina,Dear Guest,Thank you for your glowing recommendation! We're thrilled to hear that you found Holiday Inn Express Kota Kinabalu City Centre to be a very nice, clean, and beautiful hotel. It's wonderful to know that you enjoyed our breakfast offerings, and we're honored that you consider it the best ever. Providing a pleasant and comfortable experience for our guests is our top priority, and your recommendation means a lot to us. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We eagerly await the opportunity to welcome you back for another fantastic stay.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Guest,Greetings from Holiday Inn Express Kota Kinabalu City Centre where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price.Thank you for taking the time to share your fantastic experience with us! We are thrilled to hear that you enjoyed our amazing breakfast, clean and spacious rooms, and the soundproof environment provided for your comfort. Our team takes great pride in ensuring that our guests have a wonderful stay, and we are delighted that you found our staff to be friendly and helpful throughout your time with us.Your satisfaction is our utmost priority, and we are grateful for your kind words and positive feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre for another memorable stay.Warm regards,Felicity VincentFront Office Manager

(Translated by Google)Dear Geon,홀리데이 인 익스프레스 호텔은 훌륭한 위치와 합리적인 가격으로 편안함과 편리함을 제공하는 것을 목표로 하는 셀렉트 서비스/제한 서비스 브랜드인 홀리데이 인 익스프레스 코타 키나발루 시티 센터에서 인사드립니다!최근 코타키나발루 여행 동안 저희 호텔을 선택해 주셔서 감사합니다. 새로 오픈한 호텔에 대한 귀하의 긍정적인 평가에 감사드립니다. 저희 로비가 매우 깨끗하고 직원들이 친절하다고 말씀해주셔서 정말 기뻤습니다. 고객을 위한 따뜻하고 환영받는 환경을 보장하는 것이 항상 우리의 최우선 과제입니다.고객님의 기대에 부응하여 깨끗하고 편안한 객실을 찾으셨다니 저희도 기쁘게 생각합니다. 저희 하우스키핑 팀은 호텔 전체에서 높은 기준의 청결을 유지하기 위해 부지런히 일하고 있으며, 그들의 노력이 높이 평가된다는 소식을 들으면 보람을 느낍니다.추가로 도움을 드릴 수 있는 부분이 있거나 공유하고 싶은 추가 의견이 있으면 언제든지 문의해 주세요. 코타키나발루로 여행을 떠나실 때마다 또 다른 즐거운 숙박을 위해 다시 오신 것을 환영합니다.따뜻한 안부 인사,샤시 판디호텔 매니저홀리데이 인 익스프레스 코타키나발루 시티 센터

Dear Paul,Greetings from Holiday Inn Express Kota Kinabalu City Centre where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price.Thank you for your kind words! We are delighted to hear that you found our hotel nice and clean, and that our staff provided you with a pleasant experience. Providing a clean and comfortable environment, along with friendly and attentive service, is our top priority.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear YOKE TEOW,Thank you for choosing Holiday Inn Express Kota Kinabalu City Centre for your first stay with us. We are thrilled to hear that you had a very nice experience and that most of our hotel staff, especially the front desk team, were friendly and helpful during your visit.Providing exceptional service and ensuring our guests feel welcomed and valued are top priorities for us, especially for those experiencing our hotel for the first time. Your kind words serve as motivation for our team to continue delivering memorable experiences to all our guests.We are grateful for your feedback and your encouragement to keep up the good work. Rest assured, we will strive to maintain the high standards that have earned your satisfaction and trust.Once again, thank you for your patronage and for taking the time to share your positive experience. We look forward to welcoming you back for many more enjoyable stays in the future.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear RENJIE,Thank you for taking the time to share your feedback following your stay at Holiday Inn Express Kota Kinabalu City Centre. We're thrilled to hear that you found our location excellent, especially being close to the seafood market, and that our service met your expectations. It's wonderful to know that our staff's friendliness and helpfulness contributed positively to your experience.We appreciate your feedback regarding the closed windows and the moisture in the shower room. We'll certainly look into ways to address these issues to enhance the comfort of our guests. Your comments are valuable to us as we continuously strive to improve our facilities and services.If there's anything else we can assist you with or if you have any further suggestions, please feel free to reach out. We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Gerrad De,Thank you for choosing to stay at Holiday Inn Express Kota Kinabalu City Centre and for taking the time to provide us with your feedback.We are pleased to hear that you had a good short stay with us. Your satisfaction is important to us, and we appreciate your kind words.While we are glad to hear that your overall experience was positive, we also value your feedback regarding breakfast. We continually strive to improve and enhance our offerings, and your comments will be shared with our team for consideration.Should your travels bring you back to Kota Kinabalu in the future, we hope to have the opportunity to welcome you back for another enjoyable stay. If there is anything specific we can do to make your next visit even better, please feel free to let us know.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Alison Renae,Thank you for awarding us a perfect rating of 5/5! We are thrilled to learn that you had such a positive experience during your stay at Holiday Inn Express Kota Kinabalu City Centre. Your feedback is truly appreciated, and it motivates us to continue providing excellent service to our valued guests.If you have any specific comments or suggestions on how we can further enhance your future visits, please don't hesitate to share. We look forward to hosting you again and ensuring another memorable stay.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Minji,홀리데이 인 익스프레스 코타키나발루 시티 센터에서 인사드립니다. 홀리데이 인 익스프레스 호텔은 훌륭한 위치와 합리적인 가격으로 편안함과 편리함을 제공하는 것을 목표로 하는 엄선된 서비스/제한 서비스 브랜드입니다.시간을 내어 최근 1박 투숙에 대한 피드백을 공유해 주셔서 감사합니다. 저희 호텔을 짧은 숙박에 적합하다고 생각하시고, 에어컨의 시끄러운 소음에도 불구하고 편안하게 주무실 수 있었다니 정말 기쁩니다. 에어컨으로 인해 불편을 끼쳐드려 죄송하며, 향후 고객님께 보다 쾌적한 경험을 제공할 수 있도록 이 문제를 해결하도록 최선을 다하겠습니다.귀하의 귀중한 의견은 서비스를 개선하는 데 도움이 되며 더욱 즐거운 숙박을 위해 귀하를 다시 모실 수 있는 기회를 갖기를 바랍니다.Best Regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ju Young,Greetings from Holiday Inn Express Kota Kinabalu City Centre! Thank you so much for taking the time to share your fantastic feedback and for giving us a perfect rating of 10/10. We are thrilled to hear that you had a wonderful experience during your stay.At Holiday Inn Express, we strive to provide our guests with a comfortable and convenient stay, and it's truly rewarding to know that we were able to meet your expectations. Your positive comments inspire and motivate our team to continue delivering excellent service.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share.Thank you once again for choosing Holiday Inn Express Kota Kinabalu City Centre.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Gi Tae,Greetings from Holiday Inn Express Kota Kinabalu City Centre! Thank you so much for taking the time to share your fantastic feedback and for giving us a perfect rating of 10/10. We are thrilled to hear that you had a wonderful experience during your stay.At Holiday Inn Express, we strive to provide our guests with a comfortable and convenient stay, and it's truly rewarding to know that we were able to meet your expectations. Your positive comments inspire and motivate our team to continue delivering excellent service.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share.Thank you once again for choosing Holiday Inn Express Kota Kinabalu City Centre.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear SE JIN,Thank you for the stellar 5-star rating! We are thrilled to learn that you had an enjoyable stay with us. Your positive feedback is truly appreciated, and it inspires our team to continue delivering excellent service.If you have any further comments or if there's anything specific that stood out during your stay, feel free to share. We look forward to welcoming you back for another outstanding experience at Holiday Inn Express Kota Kinabalu City Centre.Best Regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Seow Chow,Thank you for providing feedback on your stay. We appreciate your rating of 4, and we're pleased to know that your experience was positive. If there are specific areas where we can improve to earn a higher rating next time, please feel free to share your thoughts. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for an even better experience.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Yuxu,Greetings from Holiday Inn Express Kota Kinabalu City Centre! We truly appreciate your kind feedback and are delighted to hear that you had a very pleasant trip with us. Our team takes pride in providing friendly and helpful service to ensure our guests' comfort and satisfaction.It's fantastic to know that you found your room spacious and well-furnished, offering great value for the price. We strive to deliver a comfortable and convenient experience for our guests, and we are pleased that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back on your future trips to Kota Kinabalu.Best Regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Jeffrey,Thank you for sharing your feedback about your recent stay. We appreciate your honest comments and regret that certain aspects of your experience did not meet your expectations.We're pleased to hear that you found good dining choices in the fish market across the street. However, we apologize for any disappointment with our hotel bar/dining, including the pricing of wine and the quality of the lamb. Your feedback is valuable, and we will address these concerns with our team to make necessary improvements.Regarding the payment method, we apologize for any inconvenience. We'll review our policies and communication to ensure guests are well-informed about payment options.Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Yongjig,(Translate by Google) 귀하의 긍정적인 경험을 우리와 공유해 주셔서 감사합니다. 홀리데이 인 익스프레스 코타키나발루 시티센터에서 고객님께서 저희 직원의 친절함에 만족하셨고, 매우 맛있는 조식을 즐겼다는 소식을 듣고 매우 기쁘게 생각합니다. 훌륭한 서비스와 즐거운 식사 경험을 제공하는 것이 우리의 최우선 과제이며, 귀하의 기대에 부응했다는 것을 알게 되어 보람을 느낍니다.다른 의견이 있거나 공유하고 싶은 구체적인 내용이 있으면 언제든지 알려주시기 바랍니다. 우리는 또 다른 즐거운 숙박을 위해 다시 당신을 환영할 수 있기를 기대합니다.Best Regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Elsa,Greetings from Holiday Inn Express Kota Kinabalu City Centre! We are thrilled to receive your positive feedback, and we appreciate you taking the time to share your experience with us.It's wonderful to hear that our hotel's excellent location and buffet breakfast added to the enjoyment of your stay. We strive to provide a convenient and comfortable experience for our guests, and your satisfaction is our top priority.Thank you for your kind words about our staff. We are proud of our team, and it's always heartening to know that their efforts in providing a pleasant and helpful service have been noticed.We look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre for another delightful stay in the future.Best Regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Lily,Thank you for your positive feedback. We are delighted to hear that you appreciate the convenient location of Holiday Inn Express Kota Kinabalu City Centre and the variety of breakfast choices we offer.At Holiday Inn Express, we strive to provide a comfortable and enjoyable experience for our guests, and it's rewarding to know that you found the position of the hotel favorable and enjoyed the breakfast options.We appreciate your kind words and look forward to the opportunity to welcome you back for another pleasant stay.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Julie-ann,Greetings from Holiday Inn Express Kota Kinabalu City Centre where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price.Thank you for taking the time to provide us with your feedback and for giving us an 8/10 rating. We truly appreciate your kind words and are delighted to hear that you had a positive experience during your stay.At Holiday Inn Express, we strive to ensure that our guests have a comfortable and enjoyable stay, and it's rewarding to know that we were able to meet your expectations. Your feedback is invaluable to us as it helps us to continuously improve our services and provide an even better experience for our guests.We hope to have the pleasure of welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future. If there's anything specific you loved about your stay or any areas where we can further enhance our services, please feel free to share your thoughts.Thank you once again for choosing Holiday Inn Express, and we look forward to serving you again.Best Regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

(Translated by Google)Dear Akihei、ホリデイ・イン エクスプレス コタキナバル シティ センターでのご宿泊に関して、詳細かつ思慮深いご意見をいただきましてありがとうございます。 お部屋が清潔に保たれ、またスタッフの素晴らしいおもてなしを高く評価していただけたことを嬉しく思います。朝食の種類と味に関するお客様のご意見は私たちにとって貴重であり、提供内容の改善に継続的に努める際に必ず考慮させていただきます。 有名なシーフードレストランが目の前にあり、当ホテルの立地が便利で、ガヤストリートにも近いということで、大変嬉しく思います。コタキナバルに戻った際には、また私たちのゲストとして迎えていただけることを光栄に思います。 次回のご滞在をさらに楽しいものにするために、何かお手伝いできることがございましたら、お気軽にお知らせください。敬具、シャシ・パンディホテルマネージャーホリデイ・イン エクスプレス コタキナバル シティ センター

Dear Fabian,Thank you for your valuable feedback on your recent stay at Holiday Inn Express Kota Kinabalu City Centre. We truly appreciate your input and are pleased to hear about your positive experiences during your visit.It's wonderful to know that you found our property to be in a quiet location while still being conveniently close to many malls and markets. We understand the importance of convenience for our guests, and your suggestion about using the Grab app for getting around in Kota Kinabalu is highly appreciated. This will undoubtedly be helpful for fellow travelers who wish to explore the city.Your observation about the limited pedestrian crossings and the warm temperatures in Kota Kinabalu is insightful and will certainly assist other guests in planning their trips effectively. Safety and comfort are paramount to us, and we will explore options to improve the pedestrian experience around the hotel.Once again, we appreciate your feedback, and we look forward to welcoming you back to our hotel in the future. If you have any more insights or suggestions, please do not hesitate to reach out to us. Your satisfaction is our priority.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centr

Dear Sian Leng,I'm glad to hear that you enjoyed the express check-out at Holiday Inn Express Kota Kinabalu City Centre. Your feedback is appreciated, and we always aim to provide a convenient and efficient experience for our guests. If you have any more comments or suggestions, please feel free to share them. We look forward to welcoming you back in the future.RegardsShashi PandeyHotel Manager

Dear Joyce,Greetings from Holiday Inn Express Kota Kinabalu City Centre!We sincerely appreciate your kind feedback regarding your recent stay with us. It warms our hearts to know that our staff's helpfulness and friendliness left a positive impression on you. Our team is dedicated to providing top-notch service, and your words of appreciation motivate us to continue delivering excellence.Our complimentary breakfast is designed to enhance your stay, and we are pleased to hear that you enjoyed it. We aim to cater to all aspects of your stay, ensuring your comfort and satisfaction.Your positive comments about our service at all levels are greatly valued and will be shared with our entire team.Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear YUEN KWAN SHIRLEY,Greetings from Holiday Inn Express Kota Kinabalu City Centre where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price.Thank you for your feedback, and we're pleased to hear that everything is fine during your stay with us. We always strive to provide our guests with a comfortable and convenient experience. If you have any specific comments or suggestions to help us improve further, please don't hesitate to share them. We value your input and look forward to serving you again in the future.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Richard,Thank you for sharing your positive experience with us. We're pleased to hear that your late check-in was quick and easy, and that you found your room spacious and comfortable. It's also great to know that you enjoyed our breakfast offerings.We appreciate your feedback and hope to have the pleasure of welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future for another comfortable and enjoyable stay.Best Regards,Shashi PandeyHotel Manager, Holiday Inn Express Kota Kinabalu City Centre

Dear Yu,Thank you for sharing your feedback and rating your experience at Holiday Inn Express Kota Kinabalu City Centre.We appreciate your positive feedback and are delighted to hear that you had an overall satisfying experience during your stay. Your rating of 8/10 is valuable to us, and it motivates our team to continue delivering excellent service and comfort to our guests.Your input is important as we continually strive to improve our services and provide even better experiences for our guests. If you have any specific suggestions or further comments on how we can make your future visits even more enjoyable, please feel free to share them with us.We look forward to welcoming you back to our hotel in the near future and aim to make your next stay even more memorable.Best regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Salvador,Thank you for your feedback. We're delighted to hear that you had a good stay at Holiday Inn Express Kota Kinabalu City Centre. Our team strives to provide comfort, convenience, and great value to all our guests, and it's wonderful to know that we met your expectations. If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back in the future.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear KIM JOO,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience during your stay at Holiday Inn Express Kota Kinabalu City Centre. At Holiday Inn Express, our primary goal is to offer our guests a comfortable and convenient stay at a great value. If you have any specific comments or suggestions for improvement, please feel free to share them with us. Your feedback helps us continuously enhance our services and make your future visits even more enjoyable.Once again, thank you for choosing Holiday Inn Express Kota Kinabalu City Centre. We look forward to welcoming you back in the future and providing you with another excellent stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Chak Yan,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Kota Kinabalu City Centre. We truly appreciate your input as it helps us improve our services.We are delighted to hear that you had a positive experience during your stay, and we appreciate your 4 out of 5 rating. It's our constant endeavor to provide our guests with comfort and convenience at a great value, and we're pleased to know that we met your expectations in this regard.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your feedback is invaluable to us as we strive to make each guest's stay memorable.Thank you once again for choosing Holiday Inn Express Kota Kinabalu City Centre. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear CHUNG SIK,Greetings from Holiday Inn Express Kota Kinabalu City Centre.Thank you very much for your kind feedback and rating. We're thrilled to hear that you enjoyed your experience with us and we hope to have the pleasure of serving you again in the future.Sincerely, Shashi PandeyHotel Manager

Dear Abiden Khairiana,Greetings from Holiday Inn Express Kota Kinabalu City Centre! We are thrilled to hear that you had a comfortable and enjoyable short stay with us. Our prime location near the airport and mall is designed to provide convenience to our guests, and we're delighted that it contributed positively to your experience.It's wonderful to know that you enjoyed our breakfast spread and found the rooms to be comfy. We take pride in offering a variety of options to cater to different tastes and preferences. Your kind recommendation means a lot to us, and we're glad that we were able to meet your expectations during your time with us.We're especially pleased to hear that our staff made a positive impression on you. Our team strives to provide exceptional service, and it's heartwarming to know that their efforts were appreciated.Thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future for another delightful stay.Best regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Xia Feng,Greetings from Holiday Inn Express Kota Kinabalu City Centre.Thank you for your fantastic feedback! We truly appreciate your kind words about the cleanliness of our hotel and your recommendation. We take pride in providing a clean and comfortable environment for our guests, and we're delighted to know that it left a positive impression on you.Your endorsement means a lot to us, and we're thrilled to be considered one of the best options in Kota Kinabalu. Should your travels bring you back to the area, we would be honored to welcome you once again for another outstanding stay.Warm Regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Lian Choo,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you loved the cleanliness of our hotel.Maintaining a high standard of cleanliness is one of our top priorities, and we are delighted that our efforts have met your expectations. Our housekeeping team takes great pride in ensuring that every corner of the hotel is spotless and well-maintained.We believe that a clean and comfortable environment contributes to a pleasant stay, and we are pleased to know that you experienced this during your time with us.Once again, we sincerely appreciate your feedback and your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future for another exceptional stay.Best regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

(Google translate)Dear JU EUN,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to provide us with your feedback regarding your recent stay. We appreciate your kind words about our friendly staff and the cleanliness of our lobby. We strive to create a welcoming and pleasant atmosphere for all our guests.We apologize for any inconvenience you experienced with the mattress. We have taken note of your feedback regarding the distinctive mark and will ensure that it is addressed immediately. Your comfort is our top priority, and we will work towards providing you with a better sleep experience during your next visit.We are also sorry to hear about the condition of the bathroom. Your feedback regarding the presence of mold and the discomfort caused by the light is duly noted. Our housekeeping team will conduct a thorough inspection of the bathrooms to rectify these issues and ensure a more comfortable stay for our guests.Please be assured that we take your feedback seriously and will use it as an opportunity to improve our services. We appreciate your candid comments, as they help us identify areas that require our attention and allow us to enhance the overall guest experience.If your travels bring you back to Kota Kinabalu, we sincerely hope you will give us another chance to provide you with a more enjoyable stay. Our team is committed to ensuring your satisfaction, and we will make every effort to exceed your expectations.Thank you again for sharing your feedback. We value your patronage and look forward to welcoming you back to our hotel.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ai Ling,Greetings from Holiday Inn Express Kota Kinabalu City Centre! Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed your stay and that our hotel met your expectations in terms of cleanliness, friendly staff, comfortable beds, and good service.At Holiday Inn Express, we take great pride in maintaining a high standard of cleanliness throughout our property, and we are pleased that this aspect of your stay was to your satisfaction. Our dedicated housekeeping team works diligently to ensure that all areas of the hotel are kept spotless, providing a comfortable and enjoyable experience for our guests.We are thrilled to learn that our staff members were able to provide you with a warm and friendly service. Our team is committed to delivering excellent customer service and creating a welcoming atmosphere for our guests. Your kind words will be shared with them, as they serve as encouragement to continue delivering exceptional experiences.Comfortable beds are essential for a good night's sleep, and we are glad that you found our beds to be comfortable. We understand the importance of a restful stay, and our goal is to provide our guests with a relaxing environment to recharge and rejuvenate.Furthermore, we appreciate your positive remarks regarding our good service. We strive to go above and beyond to meet the needs of our guests and make their stay as seamless as possible. It is rewarding to know that our efforts have made a positive impact on your experience with us.Once again, thank you for your feedback and for choosing Holiday Inn Express Kota Kinabalu City Centre. We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Guest,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a very welcoming experience overall and that you found our hotel amazing. It's wonderful to know that our friendly and helpful staff made a positive impression on you.We appreciate your constructive comment regarding the breakfast items. Our team takes guest feedback seriously, and we will certainly address this issue with our kitchen staff to ensure improvements are made. We want to provide you with the best possible dining experience during your future visits.Thank you for considering Holiday Inn Express Kota Kinabalu City Centre as your first choice for your next stay. We look forward to welcoming you back and providing you with another exceptional experience. Please do not hesitate to reach out to us if there is anything we can assist you with in the meantime.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Kam Chee,Thank you for taking the time to share your review of your experience with us.The Holiday Inn Express Hotel is a limited-service/select-service brand that aims to deliver comfort and convenience at a great location and a great value price. As a select-service hotel, our free Express Start Breakfast comprises a rotating selection of local and international options, to provide a variety of food choices for our guests. However, we are sorry to hear that it was not to your expectations, and have shared your feedback with our Culinary Team, who continually reviews and refreshes our breakfast options to ensure that our guests enjoy positive dining experiences. We have taken note of the quick check-in & check-out process feedback.We hope to welcome you back again soon!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear Lesley,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be clean and quiet. Providing a comfortable and serene environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations in this regard.Maintaining cleanliness throughout our property is of utmost importance to us, and we are proud to have exceeded your expectations in this area. Our housekeeping team works diligently to ensure that all areas of the hotel are kept tidy and spotless, providing a pleasant and refreshing atmosphere for our guests.We also understand the value of a peaceful environment, as it plays a significant role in ensuring a relaxing and restful stay. Our dedicated staff works tirelessly to maintain a tranquil atmosphere throughout the hotel, allowing our guests to unwind and rejuvenate.Thank you for acknowledging our efforts. Your kind words serve as motivation for our team to continue delivering exceptional service and maintaining our high standards. We truly appreciate your feedback, as it helps us continually improve and provide an even better experience for our guests.We hope to have the pleasure of welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the near future. Should you have any further comments or requests, please do not hesitate to contact us.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ramona,Thank you for taking the time to write a review of your experience with us. At Holiday Inn Express, we aim to offer a hassle-free stay with comfort, security & convenience at a great location and at a great value price that includes free bites & free bytes to all our guests. Thank you for taking the time to share your feedback with us and for your positive comments regarding your stay.We look forward to giving you a great experience during all your future stays with us. STAY SMART With us! Best Regards, Shashi PandeyHotel Manager

Dear Ramona,Greetings from Holiday Inn Express Kota Kinabalu City Centre.We are delighted that you enjoyed your stay with us including all the Hallmarks of the Holiday Inn Express brand which aims to deliver comfort & convenience at a great location and a great value price supported by IHG’s clean promise and friendly staff. Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear KAI QUAN,Greetings from Holiday Inn Express Kota Kinabalu City Centre!We sincerely apologize for the unpleasant experience you encountered during your recent stay with us. We deeply regret that our staff displayed a level of irresponsibility and a rude attitude, which is certainly not reflective of the high standards of service we strive to provide.We take your feedback seriously, and we assure you that we will address the issues you have raised with utmost urgency. Our team will be thoroughly retrained to ensure that such behavior is not repeated, as we strongly believe in providing warm and friendly service to all our guests.We understand your disappointment and frustration, and we genuinely regret that we failed to meet your expectations. We value your feedback and will use it as an opportunity to learn and grow, striving to deliver a superior experience for our guests in the future.We hope that you will consider giving us another chance to make it right should your travels bring you back to Kota Kinabalu. We are committed to making your next stay a truly enjoyable one.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ka Keung,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our pricing to be favorable. At Holiday Inn Express, we strive to offer our guests great value for their money, ensuring that they receive a comfortable and enjoyable stay without compromising on quality.We continuously work towards providing competitive rates that are in line with the value we offer in terms of our services, amenities, and overall guest experience. It is delightful to know that you found our pricing to be good, as we aim to provide a hassle-free and affordable accommodation option for our guests.We appreciate your kind words and your support. Should you have any further suggestions or requests, please do not hesitate to reach out to us. We look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the near future.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ming Choo,Greetings from Holiday Inn Express Kota Kinabalu City CentreWe are delighted that you enjoyed your stay with us including all the Hallmarks of the Holiday Inn Express brand which aims to deliver comfort & convenience at a great location and a great value price supported by IHG’s clean promise and friendly staff. We are also happy that you enjoyed the Service of our Team.Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear SHIRLEY,Greetings from Holiday Inn Express Kota Kinabalu City Centre.Thank you very much for your kind feedback and for giving us a 5-star rating! We're thrilled to hear that you enjoyed your experience with us and we hope to have the pleasure of serving you again in the future.Sincerely, Shashi PandeyHotel Manager

Dear Vivien,Thank you for choosing to stay with us at Holiday Inn Express Kota Kinabalu City Centre and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay and were pleased with the friendliness and helpfulness of our staff, the comfortable beds, and the breakfast buffet with its variety of options. We are also happy to know that you appreciated the to-go cups and paper bags provided for your convenience.We appreciate your feedback regarding the cleanliness of the shower and the bathroom floor, and we will ensure that our housekeeping team pays more attention to these areas in the future. We take cleanliness very seriously, and we apologize for any inconvenience this may have caused you.We are glad to hear that our hotel's location was convenient for you and that you enjoyed the self-service laundry room. It is always our goal to provide our guests with the most convenient and comfortable stay possible.Thank you for your kind words, and we look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future.Best regards,Shashi PandeyHotel Manager, Holiday Inn Express Kota Kinabalu City Centre.