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Promenade Service Apartments

2.0 star property
Hotel with a 24-hour front desk, near Imago Shopping Mall

Choose dates to view prices

Photo gallery for Promenade Service Apartments

Family Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Exterior
Standard Twin Room no window | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Studio Twin | Private kitchen | Electric kettle
Deluxe Studio Twin | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Promenade Service Apartments in Downtown Kota Kinabalu is steps from Imago Shopping Mall. Guests enjoy practical amenities like dry cleaning, in-room WiFi, self parking for day trips, and 24-hour front desk staff, making exploration easy.

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is Rp303.681
Rp367.672 total
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Studio Twin

Studio Twin | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Twin

Highlights

Balcony
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
TV
Separate bedroom
Private bathroom
Bidet
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Family Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Ceiling fan
Private bathroom
Bidet
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Twin Room no window

Standard Twin Room no window | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Twin Room no window

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Bidet
Electric kettle
Free bottled water
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Studio Queen

Studio Queen | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio Queen

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
Bidet
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Superior Room

Family Superior Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Superior Room

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Bidet
Electric kettle
Free bottled water
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Deluxe Room

Family Deluxe Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
TV
2 bedrooms
Bidet
Electric kettle
Free bottled water
Cable channels
  • 56 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Check in Queen no window

Check in Queen no window | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Check in Queen no window

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
Bidet
Electric kettle
Free bottled water
Cable channels
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Check in Twin no window

Check in Twin no window | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Check in Twin no window

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
Bidet
Electric kettle
Free bottled water
Cable channels
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Studio Twin

1 bedroom, iron/ironing board, free WiFi, bed sheets

Deluxe Studio Twin

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
Bidet
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
Bidet
Electric kettle
Free bottled water
Cable channels
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 4

View all photos for Deluxe Suite

Coffee and/or coffee maker

Deluxe Suite

  • Sleeps 2

View all photos for Standard Twin Room Without Window

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Twin Room Without Window

  • Sleeps 2

View all photos for Standard Queen Room With Window

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Queen Room With Window

  • Sleeps 2

View all photos for Family Deluxe Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Deluxe Room

  • Sleeps 4

View all photos for Family Superior Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Superior Room

  • Sleeps 4

View all photos for Check-In Room Queen Without Window

Coffee and/or coffee maker

Check-In Room Queen Without Window

  • Sleeps 2

View all photos for Studio 1 Queen Bed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio 1 Queen Bed

  • Sleeps 2

View all photos for Studio 2 Single Bed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Studio 2 Single Bed

  • Sleeps 2

View all photos for Check-In Twin without Window

1 bedroom, iron/ironing board, free WiFi, bed sheets

Check-In Twin without Window

  • Sleeps 2

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About the area

Map
3-G-17, Lorong Api-Api 2, Api-Api Centre, Kota Kinabalu, Sabah, 88000

What's nearby

  • Centre Point - 2 min walk - 0.2 km
  • Imago Shopping Mall - 8 min walk - 0.7 km
  • Gaya Street Sunday Market - 13 min walk - 1.1 km
  • Suria Sabah Shopping Mall - 18 min walk - 1.5 km
  • Jesselton Point Ferry Terminal - 2 min drive - 2.2 km

Getting around

  • Tanjung Aru Station - 7 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 15 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬1 min walk
  • ‪Jothy's Fish Head Curry Banana Leaf Restaurant - ‬2 min walk
  • ‪Restoran Seri Malindo - ‬2 min walk
  • ‪Lobster King Seafood Restaurant - ‬2 min walk
  • ‪Kalamatas Resto' Ba - ‬1 min walk

About this property

Promenade Service Apartments

Hotel near Imago Shopping Mall
Promenade Service Apartments provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
  • Smoke-free property, a lift and a front desk safe
  • A 24-hour front desk and luggage storage
Room features
All 133 rooms feature comforts such as air conditioning, in addition to perks such as free WiFi and free bottled water.
More amenities include:
  • 32-inch TVs with cable channels
  • Electric kettles, housekeeping and phones

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Property entrance

Wah May Hotel

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • Extra beds/cots
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:30 AM to 8:00 PM
  • Parking on site (surcharge)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 55.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 80 per vehicle (maximum occupancy 6)
  • Rollaway bed fee: MYR 55.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Apartments Promenade
Promenade Service
Promenade Service Apartments
Promenade Service Apartments Kota Kinabalu
Promenade Service Kota Kinabalu
Promenade Service Apartments Hotel
Promenade Service Apartments Kota Kinabalu
Promenade Service Apartments Hotel Kota Kinabalu

Frequently asked questions

Is Promenade Service Apartments pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Promenade Service Apartments?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Promenade Service Apartments on 4 Nov 2025 start from Rp303.681, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Promenade Service Apartments?

Self-parking is available for MYR 2.00.

What time is check-in at Promenade Service Apartments?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Promenade Service Apartments?

Checkout is at noon.

Does Promenade Service Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 80 per vehicle applies.

Where is Promenade Service Apartments located?

Located in Downtown Kota Kinabalu, this hotel is within 1 mi (2 km) of Centre Point and Imago Shopping Mall. Warisan Square and Kompleks Asia City are also within 5 minutes.

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Promenade Service Apartments Reviews

Reviews

6.6
Rating 10 - Excellent. 73 out of 451 reviews
Rating 8 - Good. 141 out of 451 reviews
Rating 6 - Okay. 111 out of 451 reviews
Rating 4 - Poor. 77 out of 451 reviews
Rating 2 - Terrible. 49 out of 451 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nur Athirah Syazwana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempat stay yang menarik..dekat mau ke shopping mall.kali ke 4 stay sini..
Stayed 4 nights in Apr 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and so quiet at night.
Stayed 7 nights in Oct 2024

10/10 Excellent

KENJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it👍
Stayed 1 night in Sep 2024

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kali kedua menginap sini,saya suka sangat sebab dekat dengan shopping mall,bilik bersih,senang Cari tempat makan,bilik Ada tempat masak,lengkap dengan peralatan masakan...bilik Luas bole lari2
Stayed 3 nights in Jul 2024

6/10 Okay

Farrah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower and bathroom could use a little cleaning and update.
Stayed 3 nights in Jun 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shout out to James - very polite Gentleman
Stayed 3 nights in May 2024

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay, all staf here is very kind and friendly,good service.the housekeeping also so friendly..easy to find food
Stayed 5 nights in Jan 2024

6/10 Okay

RUSIDDY GANING ANAK SPORRAN

ok
Stayed 3 nights in Jul 2023

8/10 Good

DG NOOR JAHIDAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable & excellent services
Stayed 1 night in Oct 2022

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central and affordable

I stayed several nights at Promenade Service Apartment during my one-month roundtrip of Borneo. The apartment is spacious, the bed is confortable and there is a big fridge. There is even a small balcony facing the backyard to hang your laundry. Hot water, TV and Wi-Fi work fine. This is a basic apartment, so don't expect luxury, but if you are looking for a budget option, this is the right choice. The building looks a bit old from outside, but the apartments are new from inside. Be prepared to walk a bit upon check-in as there are many apartments and yours might not be near the reception (the apartments are on the 2nd and 3rd floor with elevator). Central location near the handycraft market and Waterfont restaurants, just behind the Promenade Hotel. Thank you and see you soon again!
Stayed 2 nights in Jun 2022

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lucky to be here

At the cov19 now , this hotel is good , near by all the convenient and food
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. House keepers are Pro. Good service apartment
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, so clean, they provide all needed facilities for me. Sortly, i'm satisfied with their service...
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Akses masuk dari parking basement

Sangat baik dan saya berpuas hati secara keseluruhan kecuali proses parking d mana pintu lif bahagian basement tidak dapat dimasuki dadi luar kerana berkunci. Mohon pihak pengurusan memperbaiki mutu perkhidmatan ini supaya ianya boleh diakses menggunakan kad bilik yang dibekalkan. Terima kasih
Stayed 1 night in Dec 2019

10/10 Excellent

MOHAMAD, Kuching,Sarawak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in centre town of Kota Kinabalu...
Stayed 1 night in Dec 2019

2/10 Terrible

DuPreez, Bintulu, Sarawak

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was nice and clean. The apartment on the other hand was very disappointing. The apartment on the brochure and the one we stayed in is deffinatley not the same place.Paint on walls is dirty, bedding sheets was not clean and full of hair.The air con local control was broken and there is stains on the carpet. The shower tiles was filthily and there was mold on the bottom of shower. I will not stay in this apartments again.
Stayed 3 nights in Dec 2019

4/10 Poor

Van H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molded dirty bathroom ; never clean
Stayed 4 nights in Dec 2019

10/10 Excellent

NORAZWADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

It was amazing & comfortable
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't be fool by their pictures. Yes, for the price the rooms may look alright BUT the environment of the apartment is way dodgy! It's very very dirty and not safe
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The room smelly and way to the room is wet everyway.. maybe coz of rain ? The service counter is good. Friendly . But maybe this is first and last for me.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & safety
Stayed 2 nights in Nov 2019

8/10 Good

kris, hong kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniance for food and shoppi ng. great to kinchenette. deposit of 100rm is new to me, it will be better to inform check in guest beforehand or adjourn the payment when I can get change for rm st Center Point Sabah.
Stayed 6 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nightmares stay over day. The picture not exactly same !
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The picture not exactly same. The room dirty and got cockroaches!
Stayed 3 nights in Oct 2019