No. 20, Jalan Aru, Tanjung Aru, Kota Kinabalu, Sabah
Ulasan
9,0
Luar biasa
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 658 dari 1000 ulasan" "
10 - Sangat Bagus
658
Penilaian 8 - Bagus. 226 dari 1000 ulasan" "
8 - Bagus
226
Penilaian 6 - Cukup Baik. 62 dari 1000 ulasan" "
6 - Cukup Baik
62
Penilaian 4 - Buruk. 23 dari 1000 ulasan" "
4 - Buruk
23
Penilaian 2 - Sangat Buruk. 31 dari 1000 ulasan" "
2 - Sangat Buruk
31
9,0/10
Kebersihan
9,0/10
Staf & layanan
9,0/10
Fasilitas
8,8/10
Kondisi & fasilitas properti
9,2/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
NORIKO
24 Apr 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
NORIKO
Menginap 3 malam pada bulan Maret 2024
10/10 Sangat Bagus
marika
Bepergian bersama keluarga dan anak
15 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place. Kids had a blast in the pool and water slides. Good breakfast spread as well.
Ashutosh
Menginap 3 malam pada bulan Maret 2024
10/10 Sangat Bagus
SEUNGAE
29 Mar 2024
SEUNGAE
Menginap 2 malam pada bulan Maret 2024
10/10 Sangat Bagus
Michael
Bepergian bersama teman
28 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent from start to finish, all the staff were friendly polite and kind, we will be going back soon
Michael
Menginap 13 malam pada bulan Maret 2024
10/10 Sangat Bagus
???
26 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
???
Menginap 2 malam pada bulan Maret 2024
10/10 Sangat Bagus
Edward
26 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff are very helpful
Edward
Menginap 2 malam pada bulan Maret 2024
10/10 Sangat Bagus
Adam
Bepergian bersama keluarga
26 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had an amazing time. The staff are great! Very friendly, welcoming and helpful. I would happily visit Shangri-La Tanjung Aru again.
Adam
Menginap 13 malam pada bulan Maret 2024
8/10 Bagus
jaewon
24 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
jaewon
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear jaewon, Thank you so much for taking the time to leave us rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
10/10 Sangat Bagus
Inoue
11 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear Inoue, Thank you very much for taking the time to write this review of the resort.Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately.If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
6/10 Cukup Baik
??
2 Mar 2024
Disukai: Kebersihan
??
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear Sir/Madam, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
10/10 Sangat Bagus
Jassica Jane
2 Mar 2024
Jassica Jane
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear Jessica Jane, Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
6/10 Cukup Baik
Hyunmi
24 Feb 2024
Disukai: Kebersihan
Hyunmi
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear Hyunmi, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
8/10 Bagus
ERIKO
Bepergian bersama keluarga dan anak
22 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear ERIKO, Thank you Sam for sharing your experience with us through this review. We look forward to having you and your family here with us again. Till then, safe travels!
8/10 Bagus
Emmies
Bepergian bersama keluarga
18 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear TingChen, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
10/10 Sangat Bagus
Laura
Bepergian bersama keluarga
12 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas
Amazing
Laura
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear Laura, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
10/10 Sangat Bagus
Siti Nursalwana
Bepergian bersama keluarga dan anak
12 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the place! staff was accommodating to change our room at the last minute. Overall, a nice experience for a short stay.
Siti Nursalwana
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear Siti Nursalwana, It was our utmost pleasure and we do our best to meet our guests’ needs. Please do come back again in the near future as we will be very happy to have you here again!
6/10 Cukup Baik
SUNG HYE
Bepergian bersama teman, Bepergian dalam rombongan
26 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
late check-in
We weren't able to check in at the hotel until after 4 p.m
SUNG HYE
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear SUNG HYE,I read this review with much concern. While we strive to delight every guest who walk into our resort, it seems we have failed to do so in this case.Please accept our sincere apologies for these shortfalls. We will take a close hard look into the processes involved and will work on rectifying the weaknesses immediately. Thank you for taking the time to point these out to us. We are very grateful for these feedback.
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear KANGHO, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
8/10 Bagus
Miyon
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
THANH
Menginap 5 malam pada bulan Januari 2024
10/10 Sangat Bagus
Ilho
7 Jan 2024
Ilho
Menginap 3 malam pada bulan Januari 2024
10/10 Sangat Bagus
SE JIN
6 Jan 2024
SE JIN
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear SE JIN, Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
8/10 Bagus
Jiyoun
6 Jan 2024
Disukai: Kebersihan, kenyamanan kamar
Jiyoun
Menginap 3 malam pada bulan Desember 2023
10/10 Sangat Bagus
ahram
6 Jan 2024
ahram
Menginap 2 malam pada bulan Januari 2024
10/10 Sangat Bagus
DAEHYUK
Bepergian bersama keluarga dan anak
4 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Taylor Cheng pada tanggal 3 Jan 2024
Dear valued guest, thank you so much for the feedback given during your stay with us, and rest assured the feedback will be forwarded to our relevant team for better service improvement. We are very much looking forward to welcoming you again for your future stay with us.
10/10 Sangat Bagus
Nao
31 Des 2023
Nao
Tanggapan dari Daphne Liau, Marketing Manager pada tanggal 26 Mar 2024
Dear Nao,Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.