"A very mixed experience at Palazzo del Mare....a tad Fawty Towers!
The hotel website describes a restaurant on site. This was not the case and the kitchen was still being built when we were there. The manager pointed out to us that other restaurants were only a short walk away - which wasn't really the point.
The hotel looks great at the outset but has the feeling that it was thrown up while skipping many corners. Temperatures at night were in the low 30s and the air conditioning in our room shut down at 3am three nights in a row and didn't return. Despite advertising that their reception is 24 hours, there was never anyone available in the middle of the night. After the first sleepless night, we let the lovely staff at reception know and they told us the engineer was coming to look at it. After the second sleepless night, we were a little more peeved and were told we could speak to the manager 'down at the bar'. He offered us a free drink which we declined and promised it wouldn't happen again. Sure enough it did happen again and was only fixed at 4am. On communicating that this wasn't good enough, we were comp'd our spa massages and assured a refund of one night stay. He took our bank details but 5 weeks later, no such refund and he has ignored our messages.
Overall: beautiful views, lovely reception staff, poor breakfast, corners cut (e.g. bathrooms have no shelves and lighting is non existent, shower floods room after use) and extremely unprofessional manager."
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