I really appreciate the warm welcome and help from the W Experirnce Shift Leader, Rene Tang. She understands that i just arrived from a long haul flight and wanted a place to get rest right away. She tried her best to get me a room way before the standard check-in time. And, I also want to commend Rene for her professionalism and hospitality to the care of customers. All in all, I give W Hotel Hong Kong and its staff an A !