2/10 Sangat Buruk
maki
Bepergian bersama keluarga
27 Des 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We were extremely disappointed with our stay at this hotel and would not recommend it to others.
From the moment we arrived, it was clear that the hotel is poorly maintained and lacks basic standards of cleanliness and service. The room was dirty and in bad condition. The walls were stained, cabinets were broken, and the overall cleanliness was unacceptable. The bedsheets had an unpleasant smell, and the bathroom was not properly cleaned.
We experienced multiple maintenance issues during our stay. The air conditioning was old, extremely loud, difficult to control, and at one point it was dripping water. The water in the bathroom stopped working entirely, and the balcony light was faulty. These are basic facilities that should not be an issue in any hotel.
One of the most concerning things we witnessed was the cleaner washing the drinking cups with the same sponge used to clean the sink, which is completely unhygienic and unacceptable.
The food was awful, with very limited quality and options, and room service is not available past 9:30 pm, which is very inconvenient for guests. On top of this, the staff were unhelpful and dismissive when we raised our concerns.
When we tried to upgrade our room or request compensation due to the numerous problems, we were denied, despite the clear issues and inconvenience caused throughout our stay.
Overall, this hotel did not meet even basic expectations. Poor cleanliness, faulty facilities, bad food, and unhelpful staff.
maki
Menginap 5 malam pada bulan Desember 2025
