2/10 Sangat Buruk
Kaitlin, Langley
Bepergian bersama keluarga
18 Feb 2026
Disukai: Kondisi & fasilitas properti
I mistakenly booked the wrong dates, so when I arrived at the hotel to check in, it was actually the day we were schedules to check out, so the hotel didn't have a room for us.
(This of course was my mistake). The hotel was fully booked for the entire month so we ended up having to go elsewhere.
Thankfully our driver who picked us up from the airport stayed with us and took us to a nearby hotel and ensured we had a room for the night. Tup Kaek Resort wasn't helpful at all, and actually seemed a little annoyed.
I reached out to Expedia customer service to see if there was any way I could get a refund or credit to my account, acknowledging that it was my mistake but hoping maybe we could get even a partial refund to offset the extra cost.
Apparently the Hotel marks the stay as "completed" even if the guest never checks in. I obviously had no idea I had booked the incorrect dates until we showed up there, but it would have been nice to get a courtesy call from the hotel to inquire as to why we had not checked in. Because the hotel marked the booking as completed, expedia is unable to offer any refund or credit and the hotel is unwilling to offer anything.
Of all the places we have stayed in SE asia, everyone has been SO lovely and accommodating but unfortunately I didn't feel this resort was friendly at all.
Kaitlin
Menginap 3 malam pada bulan Februari 2026
