Hotel Relais & Chateaux di Kraków

"Wonderful reception staff both day and night. I was always greeted when enteribg the hotel. The building is beautiful and the roof terrace is a haven. Only thing pulling the wxperience down was that after a super long day I was looking forward to room service but despite the menu on the room stating it was available until 23.00, when I called at 20.55 I was told there was no food, only drinks. Also the person answered me very shortly and hung up without saying goodbye or apologising. Other than...