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Ulasan untuk Crystal Crown Hotel Petaling Jaya

3.5 out of 5
Crystal Crown Hotel Petaling Jaya
12, Lorong Utara A, Off Jalan Utara, Petaling Jaya, Selangor

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 46 dari 220 ulasan" "
Penilaian 8 - Bagus. 103 dari 220 ulasan" "
Penilaian 6 - Cukup Baik. 49 dari 220 ulasan" "
Penilaian 4 - Buruk. 9 dari 220 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 220 ulasan" "

7,8/10

Kebersihan

7,6/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Karsten, Berlin

Bepergian bersama teman
Disukai: Staf & layanan
Das Personal ist sehr freundlich und Hilfsbereit, die Einrichtung und Ausstattung ist in Jahre gekommen. Die Lage ist sehr gut, so lange man nicht versucht fussläufig die Umgebung zu erkunden.
Menginap 14 malam pada bulan Desember 2023

6/10 Cukup Baik

Khai Weng, Singapore

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Quite near major transport hubs and shopping areas
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari cryrstal crown pada tanggal 7 Jul 2023
yes

6/10 Cukup Baik

Annie

Bepergian bersama teman
Disukai: Kebersihan
Overall, our stay is good. The staff over there are not so friendly as they did not even have a pleasant smile while talking to their customers. Besides that, the parking area at this hotel is a little bit small.
Menginap 1 malam pada bulan Februari 2023

8/10 Bagus

Yeet Chieng

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
staff friendly and helpful

8/10 Bagus

jc

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

8/10 Bagus

Peter, Singapore

Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Nasharuddin Baba

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing👍
Menginap 1 malam pada bulan September 2022

2/10 Sangat Buruk

Louis

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bad service i booked and paid for double bed with b'fast. They give 2 single baed n without b'fast. Hotel insist and push to expedia. Expedia no responds didn't do anything on my complaints. Disappointing
Menginap 2 malam pada bulan Juni 2022

8/10 Bagus

LiChun

Menginap 1 malam pada bulan Juni 2022

8/10 Bagus

Sook Fuan

Menginap 1 malam pada bulan Mei 2022

4/10 Buruk

Rong Wei

Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
It's quite an old place, however, they still managed to keep the hotel clean and room also quite clean. BUT there are a few things I don't like about the hotel. 1st, the front counter staff that process my check-in is not very friendly, he can't accept that there are certain terms regarding hotel check that guest do not know, I was merely just asking more details but I can see his impatience and wants to quickly end the conversation... And the hotel room pillow, although looks clean but when you go near it, you can smell the oily smell on it.. And one of the bed has a few yellow spots on it. I got room 1420 on 14th floor, the room feels weird and I can't sleep at night. Best of luck to anyone who gets this room. Other than that, hotel is ok.
Menginap 1 malam pada bulan April 2022
Tanggapan dari pandyan pada tanggal 22 Mei 2022
Dear Rong Wei, Thank you for taking the time to review your stay with us. We do our best to ensure all our guests are as comfortable as possible. We were happy you content with how we strive to keep the highest level of maintenance around the hotel and in our guest suites. While renovations of the exterior are difficult, we have upgraded our rooms to be modern and spacious. We value our guest comments and want to make sure all your points are given to the housekeeping and front desk managers for their attention. We appreciate your review, so when next you need a room in PJ kindly let us know in advance, and we will reserve our best room available for you. Regards, Crystal Crown PJ team

10/10 Sangat Bagus

Mdfazil

Traveler bisnis
Menginap 1 malam pada bulan Maret 2022

8/10 Bagus

UMA MAGESAN

Menginap 3 malam pada bulan Maret 2022

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2022

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021

10/10 Sangat Bagus

MOHD HUDA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ok
Menginap 1 malam pada bulan November 2021

8/10 Bagus

FAKHRULAIZAT

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great staff & cleanliness POOR towels
It was a short stay where we pull off during heavily rain evening. Booking through Hotels.com was almost instantly connected with the hotel. Staff is well prepared like expecting our arrival long ago. Impressive staff! We booked delux room however got free upgrade to Junior Suits which is newly refurbish I guess, really nice of that. Stay was pleasant. Just a few points for the hotel attention:- 1) There were no slippers provide? 2) no bath rob too 3) Drinking glasses & toiletries were only one set ? 4) Towels are too old not presentable. It looks like rugs on floors @_@
Menginap 1 malam pada bulan November 2020

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Specious room, refurbished, minimal design,
Menginap 1 malam pada bulan Oktober 2020

6/10 Cukup Baik

MOHD ZAINAL

Traveler bisnis, Bepergian bersama keluarga
Menginap 3 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Caisha Nivenia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was for my little sister ... as her exam hall was nearby. Breakfast apparently wasn’t too good . Otherwise room was perfect
Menginap 3 malam pada bulan September 2020

8/10 Bagus

Jamie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020

4/10 Buruk

Sonia

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Unsatisfied customers
Manager is kind enough to call and confirm my booking as well as giving some information about the parking and check in services. Service was okay, however the guest did not get any Drinking water bottles in the room. Wasnt a good experience for the guest who is thirsty. We are happy that The breakfast is provided. However, food provided arent up to the hotel standard. Scones tasted like stones. Pancakes cold and tough. The coffee and drinks provided was the only pleasant experience we got from the breakfast. Hopefully crystal crown could improve and do much better as a 4 star hotel. Please improve!
Menginap 1 malam pada bulan Februari 2020

8/10 Bagus

Anddee

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Februari 2020

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Spacious room. Good breakfast choice. Old hotel but rooms well maintained. Shower cubicle in my room does not flow into the drainage hole as the angle of the slope of the floor is not sloping towards the drainage area so there is always a huge puddle of water which I find annoying.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Front Office Dept. pada tanggal 17 Feb 2020
Thank you for your review, it's a pleasure to know that our hotel has satisfactorily meet your expectations. We apologize for the annoyance you had during your stay. We wholeheartedly thank you for your patronage. Best Regards, Front Office Dept. |Crystal Crown Petaling Jaya|

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location is good and the room is spacious
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari GT pada tanggal 15 Jan 2020
Thank you for your kind comments. We hope to see you back in the near future!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Oktober 2019

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hooked the property quite last minute but when we arrived, we didn’t have to wait for long to get our room. We stayed at the executive suite and there was a nespresso machine provided with two complimentary espresso capsules. The room was neat, bright and clean. Loved the sheets and pillow. Downside is, we could hear the corridors. Kids running and shouting in the morning. Complimentary breakfast choices were ok, usual typical, not anything beyond expectations. Location wise, it was pretty close to the place we are having an event which is at The Grounds, KL. Overall, everything was good. Would prefer a brighter lighting in the toilet for makeup.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Crystal Crown Hotel PJ Team pada tanggal 29 Nov 2019
Dear Guest, Thank you for your review of your stay. We are happy to hear that you enjoyed your time with us for the most part. We are sorry to hear about the noise in the hallways and your comments on the bathroom lighting have been passed to the maintenance staff for review. We will see if we can change the bulbs to a brighter one for the future. Thank you for choosing Crystal Crown Hotels and we look forward to having you back again soon. Best Regards, Crystal Crown Hotel PJ Team

8/10 Bagus

Tau yee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2019

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Crystal crown hotel. Disappointed.
Front desk service was excellent. Other than that I would not want to come back. Lobby air conditioner was hot and I don’t think all air conditioner were on. Bed sheets stink, pillow cases too. I was shocked to have found a lady panties hung in the cupboard when I opened it. I guess the housekeeping didn’t perform their job up to mark. The hotel isn’t willing to call me a cab for my travel 45 minutes later. I can’t figure out why. Upon checking out, the counter was just about to cash in their till. I waited for long for my deposit to be returned and it took ages. So I went to the breakfast to grab a drink n came back. The hotel shouldn’t be rated 4 stars as indicated on their plaque at the reception. This is the worst hotel ever I’ve stayed for the year. Will not consider this hotel again anymore.
Menginap 1 malam pada bulan Agustus 2019

6/10 Cukup Baik

あいんじ, 東京

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
セーフティボックスの電池切れが残念。
Menginap 2 malam pada bulan Juli 2019

10/10 Sangat Bagus

Teck Chee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019

6/10 Cukup Baik

Hanom

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan
The tv reception is poor.
Menginap 1 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
its good location.
Menginap 1 malam pada bulan Juni 2019

8/10 Bagus

yiing

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The room is big. But there is no direct lift to the lobby
Menginap 2 malam pada bulan Juni 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staffs are friendly and helpful
Menginap 2 malam pada bulan Juni 2019

6/10 Cukup Baik

Traveler terverifikasi

Menginap 3 malam pada bulan Mei 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Location wasn't so convenient. Hotel is also a tad dated although the rooms themselves were quite well maintained. The buffet breakfast was ruined by a horde of tourist groups - there was literally no food left and people were eating straight from the buffet table! Unfortunately there probably wasn't much the hotel staff could do with that.
Menginap 2 malam pada bulan April 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
everything is just fine.
Menginap 3 malam pada bulan April 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari management pada tanggal 3 Apr 2019
thanks for staying with us. We appreciate your feedback.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2019

8/10 Bagus

Jiaming

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
spacious but breakfast choice limited
Value for money
Menginap 3 malam pada bulan Maret 2019
Tanggapan dari managemant pada tanggal 3 Apr 2019
thanks for staying with us, we appreciate your feedback. we will try improve our breakfast.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Maret 2019

10/10 Sangat Bagus

Ruslizal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari management pada tanggal 20 Mar 2019
Thanks for staying with us. we appreaciate your feedback sir. we will try maintain the good service to guest.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
The room was very uncleaned toilet not wash probably.....so much dust
Menginap 1 malam pada bulan Februari 2019