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Ulasan untuk KL Service Apartment at Times Square

4 out of 5
KL Service Apartment at Times Square
Berjaya Times Square East Tower, Suite A-40-09, No.1, Jalan Imbi, Kuala Lumpur

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 33 dari 108 ulasan" "
Penilaian 8 - Bagus. 29 dari 108 ulasan" "
Penilaian 6 - Cukup Baik. 27 dari 108 ulasan" "
Penilaian 4 - Buruk. 7 dari 108 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 108 ulasan" "

7,0/10

Kebersihan

7,2/10

Staf & layanan

7,0/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

3,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

TEGUH

Disukai: Kebersihan, kondisi & fasilitas properti
Password wifi tidak bisa digunakan
Semuanya baik baik saja, cuma sayang ketika saya nginap password wifi yang diberikan tidak bisa dipakai, setelah dikomplain juga tidak ada solusinya, terpaksa besoknya kita check out dari kamar ini..
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Abdur Rahman pada tanggal 6 Jul 2018
Thank you very much for your nice comments and suggestion. We will work hard on your complain and definitely serve more better next time.

6/10 Cukup Baik

Hollie

Very central great location to get buses for day tours and the bus to and from Singapore. Property quite dated and tired
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Eva

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
1st room they gave us was listed non smoking but had smoke smells. They provided no other options but to spray perfume. Extremely dirty towels and sheets, including blood, hair, and dirt. Rugs were filthy and smelled of urine. The second room they gave us was equally dirty, had smelly mildewed shorts from previous guest hanging in the closet - and the electricity got cut at night from the power company because they didn't pay the electric bill. The electricity was not restored.
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Tim

Bepergian bersama keluarga
Slidt men rent
Billeder levede ikke op til lejlighedens stand. Lejligheden fremstod slidt og sofaen beskidt, men ellers var lejligheden ren. Personen som vi skulle tjekke ind hos gav os blot en nøgle i lobbyen, det var det information vi fik om stedet. Faciliteterne i bygningen er super lækre, en super børne venlig og stor pool og et udemærket fitness rum.
Menginap 2 malam pada bulan Juli 2023

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Please not that there is no parking provided
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Keiko

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
鍵が開かなくなってしまい連絡が取れなかっりした。鍵を直したが今度は鍵がかからず部屋を変えて一日中時間を無駄に しまし。
Menginap 8 malam pada bulan Februari 2023

4/10 Buruk

Keiko

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
トイレが水漏れして何時でも床がびしょびしょで滑るので危ない事ともっていったスリッパがダメになった。
Menginap 5 malam pada bulan Februari 2023

6/10 Cukup Baik

Yee Kang

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Good.
First day we arrived, one our clean towel was damp and wasn’t that clean. 2nd day our toilet bowl was almost overflowed and they came to fix it 30 minutes later. Overall a good but can be improve.
Menginap 3 malam pada bulan Agustus 2020
Tanggapan dari Abdur Rahman pada tanggal 30 Agu 2020
Thank you.

10/10 Sangat Bagus

nazim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Good service and nice place for family
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari Abdur Rahman pada tanggal 28 Jul 2020
Thank you so much for your nice comment.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, fasilitas
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Abdul Rahman pada tanggal 15 Jan 2020
Thank you

2/10 Sangat Buruk

Hubert, Australia

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas
We requested but did not get two access cards. The room was freezingly cold, when requested for two blankets, we got only one! There's no complimentary coffee, tea or suger. They charged an extra $10 per night, when I'm supposed to have paid in full! I'll never return to KL Service Apt, even if they paid me!
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Abdur pada tanggal 3 Jan 2020
Thank you so much.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room view was fantastic and please rectify your TV channel cos in the room cannaot watch
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Abdur Rahman pada tanggal 23 Des 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

10/10 Sangat Bagus

Anders

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan November 2019
Tanggapan dari Abdur Rahman pada tanggal 28 Nov 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

8/10 Bagus

Akbar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central location. Accessible to food and shopping.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Abdur Rahman pada tanggal 24 Nov 2019
Thank you very much. Your appriciation will inspire us a lot.

4/10 Buruk

AA, Washington, DC

Tidak Disukai: Kebersihan
Property condition was not ideal. It was old with small insects under the rotten wood.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Abdur Rahman pada tanggal 12 Nov 2019
Thank you.

6/10 Cukup Baik

Gutsybel, Singapore

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Security is good as no one can come from shoppibg mall or carpark. Quite run down.
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Abdur Rahman pada tanggal 15 Okt 2019
Thank you.

8/10 Bagus

Derrick

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Nice location. The con is the room structure old and some of the floor tile can feel like come out.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Abdur pada tanggal 9 Okt 2019
Thank You.

8/10 Bagus

Clarice

Disukai: Kebersihan, kenyamanan kamar
Able to give us complimentary toiletries like more shampoo, body wash and bed room slippers will be an area of improvement.
Menginap 3 malam pada bulan September 2019
Tanggapan dari Abdur pada tanggal 27 Sep 2019
Dear guest! Thank you so much for your nice comment.

10/10 Sangat Bagus

Kai Li

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
很棒體驗
Menginap 3 malam pada bulan September 2019
Tanggapan dari Abdur Rahman pada tanggal 19 Sep 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice apartment. Spacious. Awesome views. Pool towels would have been nice.
Menginap 5 malam pada bulan September 2019
Tanggapan dari Abdur Rahman pada tanggal 15 Sep 2019
Thank you very much for your nice comments. We are waiting for you to serve again in our apartment.

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan September 2019
Tanggapan dari Abdur Rahman pada tanggal 4 Sep 2019
Thank You.

6/10 Cukup Baik

Jenny

Disukai: Staf & layanan
見到蟑螂在房內出現
Menginap 4 malam pada bulan Agustus 2019
Tanggapan dari Abdur pada tanggal 24 Agu 2019
Thank You.

8/10 Bagus

지영

Disukai: Staf & layanan, kenyamanan kamar
위치는 정말 좋다. 어디든 쉽고 편리하게 이동 가능. 숙소에 개미가 있어서,,, 벌레퇴치제를 뿌려놓아야 했다.
Menginap 4 malam pada bulan Agustus 2019
Tanggapan dari Abdur pada tanggal 22 Agu 2019
Thank you so much for your nice comment.

2/10 Sangat Buruk

Edlyn Emilie

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
dissatisfied stay
the room is just a room with partition, which makes it smaller. the single bed was horrible, bath tub was dirty, lighting was bad.
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Abdur Rahman pada tanggal 14 Agu 2019
Thank you.

10/10 Sangat Bagus

YS, JB

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good Location and Service. Will come again. Person in charge also considered. We have reserve 2 rooms and they try to put us at the same floor.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Abdur Rahman pada tanggal 13 Agu 2019
Thank you very much for your nice comments. Your appreciation will encourage us to serve the guest much more better. We will be happy to get nice guest like you again and again.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Abdur Rahman pada tanggal 13 Agu 2019
Thank you very much for your nice comments. Your appreciation will encourage us to serve the guest much more better. We will be happy to get nice guest like you again and again.

8/10 Bagus

Jaime

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
KL IS KOOL
The internet was spotty and frustrating at times, otherwise, I liked the hotel quite a bit. It was walking distance to the MRT and a number of coffee shops and restaurants (if you're not familiar with the weather in Malaysia, just know you WILL sweat, so minimizing your walking is a blessing-STEEEAMY : ) ). This hotel is suitable for any of your typical travelling needs and KL was super cool. The Batu caves were the most beautiful attraction I've seen in any of my travels-a must see!
Menginap 5 malam pada bulan Juni 2019
Tanggapan dari Abdur pada tanggal 3 Agu 2019
Thank you very much.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
bolehlah.hotel mewah byk mat arab dan miss china...snng teruss agent shj..rahman -0162979329 lg ok info
Menginap 1 malam pada bulan Juli 2019

10/10 Sangat Bagus

Jun Ho

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
굿 메모리
친절하고 편리함
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari KL Service Apartment at Times Square pada tanggal 24 Jul 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
房間乾淨,空間大,景觀非常好,全家人玩得很愉快,
Menginap 5 malam pada bulan Juli 2019
Tanggapan dari Abdur Rahman pada tanggal 15 Jul 2019
Dear Guest!Thank you very much for your nice comments. Your appreciation will encourage us to serve the guest much more better. We will be happy to get nice guest like you again and again.

8/10 Bagus

Ade, Singapore

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Location is great. Apartment is old. The layout is weird. There’s a wardrobe right in front of the bed, but there is no space to open the door. You need to walk sideways to pass thru. Weird sewage smell in toilet. Luckily the smell doesn’t linger into bedroom
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari Abdur pada tanggal 27 Jun 2019
Thank You.

6/10 Cukup Baik

CHANGSEOK

Menginap 3 malam pada bulan Juni 2019
Tanggapan dari Abdur pada tanggal 21 Jun 2019
Thank you.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Un très bon hôtel, tout est à côté avec une belle piscine et une salle de fitness
Menginap 4 malam pada bulan Juni 2019
Tanggapan dari Abdur Rahman pada tanggal 18 Jun 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
room cleanliness needed - especially in bathroom.
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Abdur Rahman pada tanggal 8 Jun 2019
Thank you very much for your nice comments. We are waiting for you to serve again in our apartment.

10/10 Sangat Bagus

Shaminder Singh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Experience
The apartment was in good condition and central to all the facilities for travel. For the first day I was given a temporary room, that was sorted by the second day, other than that the support and service was excellent. I myself would certainly use the Time Square apartments again. I would give 4.5-5 star.
Menginap 10 malam pada bulan Mei 2019
Tanggapan dari Abdur Rahman pada tanggal 26 Mei 2019
Thank you very much for your nice comments. Your appreciation will encourage us to serve the guest much more better. We will be happy to get nice guest like you again and again.

6/10 Cukup Baik

ｃｅｌｅｓｔｅｒ　ｃｈｏｎｇ, ｈｏｎｇ　ｋｏｎｇ

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
缺點;陳設有點老舊, 2個洗手間抽氣扇抽力嚴重不足,要將洗手間大門打開,才能讓熱氣散去, 跟服務人員反映床單上有油漆污穢,但沒幫我們更換,bad mattress沒有彈性，在沒有預先通知情況下，此酒店在登記入住時，收了按金２００及服務費３０，而那３０元是不退回，為什麼我們訂酒店時沒有預先說明？到達後登記時有小問題，尚算很快得到解決。 優點：保安不錯，房間大，可容納５個人，位置不錯，樓下有商場，食店，超市，靠近鐵路站
Menginap 3 malam pada bulan Mei 2019
Tanggapan dari Abdur Rahman pada tanggal 25 Mei 2019
Thank you.

6/10 Cukup Baik

Glen

Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan
Good at cheap price but not a great hotel
It was cheap and the property is a bit dated and is very much an apartment not a hotel with extensive service but comfortable enough at the price. Unexpected key deposit requirement (in cash) was also a bit of a nasty surprise as well. Good location though and very central to shopping.
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Abdur Rahman pada tanggal 14 Mei 2019
Thank you.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My boys enjoyed the pool because it is open even at night
Menginap 2 malam pada bulan April 2019
Tanggapan dari Abdur Rahman pada tanggal 8 Mei 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely,Abdur Rahman - Guest Experience Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan
the service apartment booking is run by agent, and the agent management is not professional. the room is messy and unclean during checking. the room is quite old, the towers are yellowish... but the city view from the hotel is great.
Menginap 1 malam pada bulan April 2019
Tanggapan dari Abdur Rahman pada tanggal 6 Mei 2019
Thank you.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
checking out was hassle free. There's no complimentary parking.
Menginap 3 malam pada bulan April 2019
Tanggapan dari Abdur Rahman pada tanggal 22 Apr 2019
Thank you very much. Your appriciation will inspire us a lot.

8/10 Bagus

NURUL AIN SHAFINA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan April 2019
Tanggapan dari Abdur Rahman pada tanggal 16 Apr 2019
Thank you very much. Your appreciation will inspire us a lot.

8/10 Bagus

Traveler terverifikasi

價錢勝於一切，有潔癖勿訂
地點非常好，鄰近亞羅街及大型商場，方便食嘢及shopping. 第一晚的房間，其中一個洗手間沒有熱水，主人房洗手間花灑水制壞掉，浴缸不能去水，所有人無法沖洗，投訴後更換了房間，間隔一樣，但比較企理，兩個洗手間都有熱水; 住了5日 一共見過3隻曱甴 另外，執房時比廁所廁紙及面紙收走後，沒有refill ， whatsapp 聯絡人話會比我地亦無影，要等第二朝執房先有。 泳池， 健身房 設備很好 想訂此房的朋友留意，此房間不是酒店，是apartment 沒有check in 櫃檯 不過，如果以價錢來說，非常化算
Menginap 5 malam pada bulan April 2019
Tanggapan dari Abdur Rahman pada tanggal 4 Mei 2019
Thank you very much. Your appriciation will inspire us a lot.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Property was clean and secure all the time. the room was capacious however the worst thing was that the internet was available only in the room. You come out of the room and u would lose the connection Plus there was no phone connection and no locker in the room!!
Menginap 4 malam pada bulan Maret 2019
Tanggapan dari Abdur Rahman pada tanggal 1 Apr 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
bed with body hair
Room check in need to make local calls, not recommended for no phone card traveller. Room is old and poor condition. Two thin bathing towels are provided, with 2 tooth brushes, 2 small shampoo bottles and 2 tiny soaps. No hand/ hair/ face towel, and no bathing mat for the floor which makes to toilet really wet after shower, Bathtub is old (rusting) Water needs very long time to heat up which was not mentioned with any note, have to shower with cold water at the beginning. Toilet has bunch of insect on the ceiling. I have video for that living thing recorded. Highly doubt the floor has cleaned as we saw rubbish still on the floor. Blanket case is full with wrinkles and body hair on bed! Totally horrible stay.
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Abdur pada tanggal 28 Mar 2019
Thank You.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
エントランスが分かりにくい。洗濯スタッフの対応が最悪。担当スタッフからの連絡がなくチェックインにすごく大変な思いをした
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Abdur Rahman pada tanggal 1 Apr 2019
Thank you so much.

6/10 Cukup Baik

Jona

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2019
Tanggapan dari Abdur Rahman pada tanggal 23 Mar 2019
Thank you.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The owner of the property was extremely unprofessional and rude, he also made us feel extremely unsafe. We waited for 30 mins in the lobby waiting for him to decide to take us to our room. The room was dirty, smelly and had ripped and shaking carpets and lampshades. We immediately asked for our deposit back and left. 0/10 wouldn’t recommend. The owner also said he mitigated the situation with us but he did not. He was a aggressive and yelled at us. We did not feel safe to even tell him we were leaving.
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Abdur Rahman pada tanggal 13 Mar 2019
Thank You So Much.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Excellent location. Nice View. However, our free late checkout option was not encouraged. There seems to have been a communication gap as they were not aware of the option in our purchase
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari KL Service Apartment pada tanggal 5 Mar 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

8/10 Bagus

Anonymous

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel is well located in KL. Accesable by train service to travel throughout KL. hope the hotel could refurnish in near future, fixtures looks kinda old.
Menginap 3 malam pada bulan Februari 2019
Tanggapan dari Abdur Rahman pada tanggal 19 Feb 2019
Thank you very much for your nice comments and suggestion. We will work hard on your complain and definitely serve more better next time.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s really excellent hotel, all staff very nice helpful. Room is very computable clean the furniture is new everything is very nice.
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari Abdur Rahman pada tanggal 19 Feb 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.