Pemandangan dari udara

Ulasan untuk Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

4 out of 5
Sunway Lagoon Hotel (formerly Sunway Clio Hotel)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 212 dari 417 ulasan" "
Penilaian 8 - Bagus. 169 dari 417 ulasan" "
Penilaian 6 - Cukup Baik. 19 dari 417 ulasan" "
Penilaian 4 - Buruk. 9 dari 417 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 417 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Lilyana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2017

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Khairul Khalil

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 17 Apr 2024
Dear Khairul, Thank you so much for staying with Sunway Lagoon Hotel. We are glad that you enjoyed your stay. Indeed the location next to the mall is convenient for traveler to explore. We looking forward for your return soon!

8/10 Bagus

Freeman

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice view
Menginap 1 malam pada bulan April 2024
Tanggapan dari Karen Lee pada tanggal 12 Apr 2024
Dear Freeman, Thank you so much for sharing your wonderful family staycation experience at Sunway Lagoon Hotel! Our rooms with view of the lagoon is indeed a favorite amongst our guests and I am glad to hear that you enjoyed it as well. We look forward to welcoming you back to Sunway City in the near future!Warm regardsManagement of Sunway Lagoon Hotel

10/10 Sangat Bagus

Sai

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good service , thank you for everything’s 🙏🙏🙏
Menginap 1 malam pada bulan April 2024
Tanggapan dari Karen Lee pada tanggal 8 Apr 2024
Dear Sai, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel

10/10 Sangat Bagus

Daryl Keen Hoong

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 26 Mar 2024
Dear Daryl, Thank you so much for staying with us. We are glad that your stay with us was pleasant and indeed the access to shopping mall, restaurants, theme park are very convenience. We looking forward to welcoming you back again soon!

8/10 Bagus

Burhan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean environment and good service
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 12 Mar 2024
Dear Burhan, Thank you for staying with Sunway Lagoon Hotel. We are pleased to lean that your stay with us was pleasant. we looking forward for your return soon!

4/10 Buruk

Jia Chen

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Karen Lee pada tanggal 27 Feb 2024
Dear Jia Chen, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Lagoon Hotel

8/10 Bagus

CHUNG LUEN

Disukai: Kebersihan, staf & layanan
satisfy
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 5 Feb 2024
Dear Chung Luen, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your staying experience was great! Looking forward to welcoming you back.

10/10 Sangat Bagus

TAIJI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
beautiful room and gorgeous vew from the window
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 5 Feb 2024
Dear Taiji. Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

8/10 Bagus

Pau

Traveler bisnis
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 28 Jan 2024
Dear Pau, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Sangat Bagus

TAKAE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was well cleaned and comfortable. Considering the transfer station, it was easier to travel by Grab than by bus or train.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 28 Jan 2024
Dear Takae, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Sangat Bagus

ChengKwee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 28 Jan 2024
Dear ChengKwee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

2/10 Sangat Buruk

Larcee

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Staff are quite unperturbed and unaccomodating. Need to learn to speak English for English speaking guests. And need to smile more and be welcoming.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 28 Jan 2024
Dear Larcee, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Sangat Bagus

David

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 28 Jan 2024
Dear David, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 Sangat Bagus

Ericson

Menginap 2 malam pada bulan November 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 24 Nov 2023
Dear Ericson, It is an absolute pleasure to know that you had a great stay with Sunway Lagoon Hotel and experienced the newly added features and facilities. Thank you very much for your review. Once again, thank you and we look forward to welcoming you back to Sunway Lagoon Hotel in the near future.

10/10 Sangat Bagus

Seiji

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ショッピングモール直結で快適です。
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 22 Okt 2023
Dear Seiji, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Sangat Bagus

Mohammed

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved it. Everything you want is close to you. The room is clean and comfortable. The water park is so fun and amazing The mall is soon good. Highly recommend this hotel!
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 22 Okt 2023
Dear Mohammed, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Sangat Bagus

Jacklyn

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good & comfortable stay
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 22 Okt 2023
Dear Jacklyn, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Sangat Bagus

Rina, Chino

Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Management of Sunway Resort Hotel pada tanggal 5 Nov 2023
Dear Rina, t is an absolute pleasure to know that you had a great stay with Sunway Resort Hotel and experienced the newly added features and facilities. Once again, thank you and we look forward to welcoming you back to Sunway Resort Hotel in the near future.

10/10 Sangat Bagus

Pau

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 5 Okt 2023
Dear Pau, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Bagus

SOAK WAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy access to shopping mall for meals
Menginap 10 malam pada bulan Agustus 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 12 Sep 2023
Dear Soak Wan, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

4/10 Buruk

AHMED

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Not good
Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 11 Sep 2023
Dear Ahmed, Thank you for taking the time to share your recent experience at our hotel, and we truly value and appreciate your feedback. Please accept our sincere apologies for the lapse in service and rest assured that we investigated and shared the points you have highlighted with the relevant teams for a thorough review. Our team has reached out to you and looking forward for your return during your next visit.

8/10 Bagus

Lee Kian

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 4 Sep 2023
Dear Lee Kian, Thank you so much for staying with Sunway Lagoon Hotel. We are pleased that your stay with us were wonderful and looking forward for your return.

10/10 Sangat Bagus

Nadia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.
Menginap 6 malam pada bulan Juli 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 2 Agu 2023
Dear Nadia, Thank you for choosing to stay with us again at Sunway Pyramid Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again

8/10 Bagus

Angie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient to move around tru walk shopping malls
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 27 Jul 2023
Dear Angie, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 Sangat Bagus

MyPillow

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 11 Agu 2023
Dear MyPillow, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Bagus

Masitah

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 11 Agu 2023
Dear Masitah, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 Sangat Bagus

Han Hong

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 1 Jun 2023
Dear Han Hong, Thank you for choosing Sunway Lagoon Hotel. we are delighted to learn that you have a good staying experience here and we looking forward to welcome you back in the near future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good centrally located hotel
The shower drainage back flowed but was quickly rectified. Location is great but the carpark is expensive.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 28 Mei 2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We apologize for the inconvenient caused and glad that it was quickly resolved. We look forward to welcoming you back to Sunway City Kuala Lumpur Hotels!

10/10 Sangat Bagus

NOERU

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
部屋も広く快適でしたが、シャワーの排水溝がとても狭く、なかなか流れないため途中で水が床に溜まっていました…。シャワーの水圧も弱めでした。 その排水溝問題を除けば、ラグーンやピラミッドが隣にあってアクセス良かったですしとっても快適でした!ありがとうございました。
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 28 Mei 2023
Dear Noeru, Thank you for choosing to stay with Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

4/10 Buruk

Ka man

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.
Menginap 6 malam pada bulan Mei 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 29 Mei 2023
Dear Ms. Ka Man,Greetings from Sunway Lagoon Hotel!First and foremost allow me to apologize over the delay in responding as we were investigating in detail of your highlighted concerns.Ms. Ka Man, we certainly acknowledge the inconvenience you had to go through while having breakfast. This occurrence by no means represents our high standards of service which we extend to all of our guests. All of us at Sunway Lagoon Hotel take pride in providing our guest with the highest standard in hospitality and we regret for any inconvenience caused. Thus we have noted your feedback and will focus an immediate improvement.Ms. Ka Man, although we cannot undo what had occurred, rest assured that some very valuable lesson have been learnt and we sincerely hope that you will be willing to allow us to show you the true side of Sunway hospitality. Please do not hesitate to contact us directly on your next visit and we will be most happy and appreciative to take care of your arrangements personally. Once again, please accept our sincere apologies.

6/10 Cukup Baik

Lai Shan

Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 14 Jun 2023
Dear Lai Shan, Thank you for choosing Sunway Lagoon Hotel as you preferred hotel. We are glad that your stay was pleasant. Looking forward for your return soon.

10/10 Sangat Bagus

Tony Yi Wei

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
Nice hotel, clean and location Great next to shopping mall and resort park. Friendly staff.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 1 Mei 2023
Dear Yi Wei, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

2/10 Sangat Buruk

Chun Ming

Tidak Disukai: Staf & layanan, fasilitas
Menginap 1 malam pada bulan April 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 23 Mei 2023
Dear Chun Ming, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Sangat Bagus

Allan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The great staff were keen to hel ant the room and outlook were outstanding
Menginap 4 malam pada bulan April 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 13 Apr 2023
Dear Allan, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

8/10 Bagus

Giordano

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Molto buono
Stanza ampia e pulita. Personale gentile, internet veloce. Accanto ad un immenso centro commerciale. Molto buono
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 13 Apr 2023
Dear Giordano, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable
Comfortable stay.
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 8 Mar 2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your comfortable stay with us and looking forward for your next visit soon.

10/10 Sangat Bagus

LUE, Clovis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 13 Apr 2023
Dear Lue, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 8 Mar 2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your pleasant stay with us and looking forward for your next visit soon.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Near shopping mall and restaurant. Convinient.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 25 Jan 2023
Dear Guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 Sangat Bagus

Abu Talib

10/10 Sangat Bagus

Eng Kheng

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

8/10 Bagus

Lye Soon

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 25 Jan 2023
Dear guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City again!

8/10 Bagus

Hanson

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.
Menginap 3 malam pada bulan Desember 2022
Tanggapan dari Management of Sunway Lagoon Hotel pada tanggal 25 Jan 2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

6/10 Cukup Baik

KIT CHUNG

Menginap 2 malam pada bulan November 2022

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A good hotel that could be great
1. The rooms were sufficiently large for 3 adults. Had we known, we could have just booked a room instead of two. 2. The super-king bed was firm and comfortable, however, the bedding tends to be "warm" towards the early morning - it disrupts a good night rest. We had the room temp set at 17deg C, yet constantly waking up. The bedding material is perhaps unsuitable for Malaysian environment. 3. The proximity to Sunway Pyramid is a huge plus, with shops and food within close reach.
Menginap 6 malam pada bulan Oktober 2022
Tanggapan dari Management of Sunway Clio Hotel pada tanggal 19 Okt 2022
Dear Guests, Thank you for taking the time to share your stay experience at Sunway Clio Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 Sangat Bagus

Kelvin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Management of Sunway Clio Hotel pada tanggal 16 Okt 2022
Dear Kelvin, Thank you for sharing your review to us. We are glad that you have a pleasant stay with us and looking forward for your return in the near future.

8/10 Bagus

Jeff

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Management of Sunway Clio Hotel pada tanggal 14 Okt 2022
Dear Jeff, Thank you for your review on Sunway Clio Hotel. We are delighted to learn that your stay with us was enjoyable and looking forward to welcome you again.

8/10 Bagus

Vincent

Traveler bisnis
Disukai: Staf & layanan
Expect tge unexpected
Room is comfortable and glad to have a room available on my early arrival at the hotel. Room was not cleaned daily and amenity not replenished though have put up signage to have it clean. On departure the 1 day advance booked Taxi with confirm price raised when taxi arrived, due to "Peak Hours" but the booking time already confirm in advance without informing it was a "Peak Hours".
Menginap 4 malam pada bulan Oktober 2022
Tanggapan dari Management of Sunway Clio Hotel pada tanggal 14 Okt 2022
Dear Vincent, Thank you for taking the time to share your stay experience at Sunway Clio Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.