Kamar Keluarga, kamar terhubung | Brankas, meja kerja, tirai kedap cahaya, dan setrika/meja setrika
Cek ketersediaan

Ulasan untuk The 5 Elements Hotel

3.5 out of 5
The 5 Elements Hotel
Lot 243, Jalan Sultan, Kuala Lumpur

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 109 dari 486 ulasan" "
Penilaian 8 - Bagus. 232 dari 486 ulasan" "
Penilaian 6 - Cukup Baik. 103 dari 486 ulasan" "
Penilaian 4 - Buruk. 27 dari 486 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 486 ulasan" "

7,6/10

Kebersihan

7,6/10

Staf & layanan

8,0/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Couple trip
It was very good location...food everywhere along the street and closely to chinatown

8/10 Bagus

Jeannie

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is close to public transit so it’s easy to move around the city.
Menginap 5 malam pada bulan April 2024
Tanggapan dari The 5 Elements Team pada tanggal 28 Apr 2024
Dear Jeannie,Thank you for your review! We are glad to hear that you like the location of our hotel. We hope you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Sangat Bagus

Ahmad

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing and value for money
Menginap 6 malam pada bulan April 2024
Tanggapan dari The 5 Elements Team pada tanggal 28 Apr 2024
Dear guest,Thank you for the perfect rating! We are thrilled to hear that you enjoyed your stay with us. It's a pleasure having you with us and we look forward to welcoming you back again real soon!

10/10 Sangat Bagus

Yuichi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
大変楽しい時間を過ごせました。 有難う御座います。 また、機会があれば、訪れたいと思います。
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Teresa

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari The 5 Elements Team pada tanggal 22 Nov 2023
Thank you for your review. We value your feedback and we look forward to welcoming you back again soon!

8/10 Bagus

Yoshiyuki

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
コストパフォーマンスは問題なく良好でした。立地もチャイナタウンの真ん中で買い物、食事に困ることはありません。最寄りの駅（Pasar Seni）まで徒歩10分、KL駅にも 5分で行けます。
Menginap 2 malam pada bulan September 2023
Tanggapan dari The 5 Elements Team pada tanggal 22 Nov 2023
Dear Yoshiyuki, thank you for reviewing your recent stay with us! We are heartened to hear that you had an enjoyable stay with us and our hotel location is ideal for your stay in KL. It was a pleasure having you with us and we look forward to welcoming you back again real soon!

6/10 Cukup Baik

Simon

Great location in China town if you don't mind a bit noise
Menginap 3 malam pada bulan Agustus 2023

2/10 Sangat Buruk

yuchih

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari The 5 Elements Team pada tanggal 14 Sep 2023
Hi Yuchih! We are sorry to hear that you did not enjoy your stay with us. Please do not hesitate to get in touch with us directly if you would like to share with us your experience or any concerns you may have. We strive to improve our services with every feedback from our guests. We look forward to hearing from you again soon!

6/10 Cukup Baik

RICCARDO

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Posizione comoda a Chinatown. Servizi di escursioni nelle vicinanze. Camere e pulizie da rivedere.
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari The 5 Elements Team pada tanggal 22 Nov 2023
Dear Riccardo, Thank you for your reviewing your recent stay with us! We are glad that you liked the location of our hotel. We are sorry that the cleanliness of our room did not meet your expectations, and please be assured that we have shared your feedback with our management team to address the issue. Once again, thank you for allowing us to be part of your journey in Malaysia, and we eagerly await your next visit!

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wawww
Menginap 14 malam pada bulan Agustus 2023
Tanggapan dari The 5 Elements Team pada tanggal 14 Sep 2023
Thank you, Robert for your perfect rating! We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back again real soon!

4/10 Buruk

Arnaud

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari The 5 Elements Team pada tanggal 14 Sep 2023
Thank you for your review! We look forward to welcoming you back again soon!

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kenyamanan kamar
Great location
Hotel showing its age.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari The 5 Elements Team pada tanggal 14 Sep 2023
Hi! Thank you for your review! We have taken note of your comments and strive to keep improving our services to enhance guests' experience. Nonetheless, we are glad that you like the location of our hotel. It was a pleasure having you with us and we look forward to welcoming you back again soon!

6/10 Cukup Baik

Pitt

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Good location but that itself may not be enough
Not the first time but the hotel seems to have aged noticeably since my last stay in 2019. Management needs to pour in resources to uplift the condition of the rooms particularly the bedding before the conditions of the rooms deteriorated to a noticeable level. Given the fact that there are many more newer hotels coming up within its vicinity. The hotel has already lost one advantage when KKKL no longer pick up and drop off passengers at its door step. The counter staff were less than warm and welcoming compared to the last few rounds of my stay.
Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I liked being able to walk out the door and into the streets filled with food vendors, restaurants and merchants. Hotel was clean, newly refreshed, friendly helpful staff, fast elevators. Downside was weak wifi signal in my room (upper floor at very end of hallway). I would stay here again.
Tanggapan dari The 5 Elements Team pada tanggal 23 Mei 2023
Dear James, thank you for your review! We are heartened to hear that you enjoyed your stay and you like the location of the hotel! Your compliments on our staff and services are much appreciated. Our apologies for the speed of the internet and please rest assured that we are working with our provider on making improvements and fine-tuning. It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel! Best regards, The 5 Elements Team

8/10 Bagus

Rahmat

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2023
Tanggapan dari The 5 Elements Team pada tanggal 10 Jun 2023
Dear Rahmat,Thank you for taking the time to review your recent stay with us and we are glad you enjoyed your stay! It was a pleasure having you with us and we look forward to having you back again soon! Best regards,The 5 Elements Team

8/10 Bagus

Chris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Next to Chinatown
Great location and good hotel
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari The 5 Elements Team pada tanggal 1 Mar 2023
Dear Chris,Thank you for your kind review! We are glad to hear you liked the location and enjoyed your stay with us. It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel soon!Best regards,The 5 Elements Team

10/10 Sangat Bagus

Chris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location next to Chinatown.
Great location next to Chinatown.
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari The 5 Elements Team pada tanggal 1 Mar 2023
Dear Chris,Thank you for your kind review and the perfect rating! We are glad to hear you liked the location! It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel soon!Best regards,The 5 Elements Team

10/10 Sangat Bagus

Helen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was great, clean comfortable & in a great location. The room we had was one on 15th floor, fantastic views of KL very spacious for a family of 4 & bathroom clean, good showrrs.
Tanggapan dari The 5 Elements Team pada tanggal 1 Mar 2023
Dear Helen,Thank you for your kind review and the perfect rating! We are heartened to hear you liked location and enjoyed your stay with your family at the penthouse suite. It was a pleasure having you with us and we look forward to welcoming you back to The 5 Elements Hotel soon!Best regards,The 5 Elements Team

8/10 Bagus

mendy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel nel centro di chinatown, posizione comoda sia alla metro che al Hop On HoP Off che ferma proprio davanti all’hotel ed è un ottimo modo per visitare la città.

4/10 Buruk

Lay Keng

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Like the location, however the bed sheet had a weird smell and the towels are worn and tattered, one of them had stains and other had a hole on it. Will not stay in this hotel again. Will give a 2 star rating.

10/10 Sangat Bagus

Catherine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed on the 14th floor, have nice view. The room is clean and nice too. Feedback The toilet roll is a bit small for one day use. The TV reception for some channels are not good. Thanks & Regards God Bless!

6/10 Cukup Baik

CHIU

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
不提供牙刷牙膏卻沒特別註明以作提醒
地點不錯，服務態度普通，住宿無提供牙刷，在訂房時沒有特別留意到，應該在住宿資訊裡特別註明沒提供牙刷牙膏，以便客人早作準備，因為現在很少遇到無提供牙刷牙膏的飯店。
Menginap 4 malam pada bulan Desember 2022

8/10 Bagus

Meng Chong

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Friendly staff , very close to Chinatown , 7 mins from train station , like the food and shopping . Breakfast limited choice but the taste make up for it , recommended to taste it , however coffee was not my likings . Everything were almost perfect until the night time when I took the shower , the water was not very hot and it took quite sometime before a little warm water came out though , pressure if water not that good , it would had been perfect stay if this issue was not there

6/10 Cukup Baik

Wendy

Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

Shirley

Menginap 1 malam pada bulan Desember 2022

6/10 Cukup Baik

Andrea

Disukai: Kebersihan, fasilitas
Die Lage ist perfekt, quasi direkt in der Petalingroad. Personal ist freundlich. Leider sind die Zimmer abgewohnt und nicht unbedingt sauber. Meine Bitte den tropfendenden Wasserhahn zu reparieren blieb ungehört, obwohl ich zweimal was sagt. In der letzten Nacht wurde direkt unter mir die Straße von 23:00 bis 07:00 mit Fräsen, bohren und unerträglichem Lärm repariert. Man hörte wenigstens den Wasserhahn nicht mehr. Schade, ich war immer gern in dem Hotel.
Menginap 3 malam pada bulan November 2022

8/10 Bagus

LAI

Menginap 1 malam pada bulan November 2022

8/10 Bagus

Eng Chan

Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

CHEE KONG

Menginap 2 malam pada bulan Oktober 2022

4/10 Buruk

Michael

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2022

8/10 Bagus

Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
厕所方面有些地方需要改善。如剃须刀 牙刷 等等都没有 房间没有可用的衣架
Menginap 2 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Ravindran samuthram

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good service 👍
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari The 5 Elements Team pada tanggal 19 Jul 2022
Dear Ravindran Samuthram, Thank you for your kind review. We are glad to hear that you enjoyed the service and your stay with us. We look forward to having you back again soon! Best regards, The 5 Elements Team

8/10 Bagus

Rajendeo

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Been here a few times before COVID,rooms are the same,no upgrades ,breakfast is delivered to your room,expect noodles,a roll,and some soya drink.,would be a better option to have breakfast outside.
Menginap 1 malam pada bulan Mei 2022

6/10 Cukup Baik

Philip

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Convenient ,location but tired facilities
This hotel has seen better days. Probably due to Covid, the rooms remain dated. We had trouble with a leaking bathroom and had to change rooms. Room cleaning was not reliable.
Menginap 7 malam pada bulan Mei 2022

10/10 Sangat Bagus

Tamilselvam

Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I like it
The parking is charged with an entry fee of 5 ringgit, which is not written in the details. The hourly charge is however, free. The cleanliness was okay, but there's a slight smell of cigarette smoke in the room I really like how comfy the bed is, it's really huge and soft.
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari The 5 Elements Team pada tanggal 9 Jan 2022
Dear Guest, thank you for taking the time to write us a review. We are glad to hear that you had an overall enjoyable stay with us. Please be assured we have taken note of your comment on the cigarette smell in the room and we apologise for any inconvenience caused. We will conduct deep cleaning and maintenance programme to effectively remove the cigarette smell, and we will be reviewing our cleaning processes for further improvement. Unfortunately there is no option for setting up parking fee per entry on Expedia, but please rest assured we have also relayed your feedback to Expedia for further action and improvement. Thank you for staying with us and we sincerely hope to have the opportunity to welcome you back to create a better stay experience for you! Kind regards, The 5 Elements Team

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Strategic location, clean room. Reasonable price. Easy to find nice food, grocery store.
Menginap 1 malam pada bulan Desember 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
The building conditions getting old and maybe during covid time, everthing look untidy especially the floor carpet. The hotel location is excellent for tourists
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari The 5 Elements Team pada tanggal 22 Des 2020
Dear guest, Thank you for taking the time to share your feedback with us. We regret that your experience fell short of your expectations. Please accept our sincere apologies for any inconvenience caused during your stay with us and rest assured that we have shared your comments with our management team for further improvements. Despite our shortcomings, we are glad that you enjoyed exploring Chinatown and KL. We strive to improve with each and every stay, and we truly hope that this one experience will not deter you from returning to our hotel. Please do not hesitate to reach out to us directly should your travels bring you back to Chinatown KL and we would ensure that your next stay with us is a pleasant and memorable one. It was a pleasure having you with us and we look forward to seeing you again soon. Best regards, The Management The 5 Elements Hotel Kuala Lumpur

8/10 Bagus

Eng, Kuala Lumpur

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Central of Petaling street. Walking distance for shopping,food , MRT
Menginap 1 malam pada bulan September 2020
Tanggapan dari The 5 Elements Team pada tanggal 21 Sep 2020
Dear Eng, thank you for sharing your stay experience with us! We are glad that our central location offered you the convenience to visit the eateries and street market in Chinatown and the MRT station. We hope you enjoyed your stay with us and look forward to seeing you again soon! Best regards, The 5 Elements Team

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 4 malam pada bulan Januari 2017

8/10 Bagus

Eng

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
New renovate, strategy location for MRT and food
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari frankie pada tanggal 22 Feb 2020
Dear guest, Greetings and thank you for taking your time to drop in a comment/review on us. We appreciate it very much. We hope to continue to improve further on it for the betterment of next guest, including your goodself. Regards Frankie

8/10 Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Frankie Ng (Hotel Manager) pada tanggal 21 Feb 2020
Thank you for sharing your feedback with us! It was a pleasure having you with us and we hope you enjoyed your stay. We look forward to seeing you again soon!

8/10 Bagus

SERGIO ADRIAN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Frankie pada tanggal 17 Feb 2020
Dear guest, Greetings and thank you for staying with us. We appreciate you for taking your time to drop in a good comment/review on us. We will definitely work harder to improve for our next guest including your good self. Regards Frankie

10/10 Sangat Bagus

Farhan

Menginap 2 malam pada bulan Januari 2020

10/10 Sangat Bagus

Eric Kiam Cheng

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Grea value
Location was good. Our stay was wonderful with occasional direction help from customer service personnel.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Frankie pada tanggal 4 Jan 2020
Greetings and thank you for staying with us. We appreciate you for the taking your time to drop in this good review on us. We will continue to improve our service and environment for the betterment of our next guest including your good self. Regards Frankie

8/10 Bagus

Kwok Tim Jimmy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Frankie pada tanggal 2 Jan 2020
Dear guest, Greetings and thank you for staying with us. We appreciate your good review/comment and would like to thank you again for taking your time to drop in this review. We will continue to strife to improve ourselves so that we can be able to serve and service our next guests, including your goodself. For further assistance, you can contact me directly. Frankie

10/10 Sangat Bagus

Birgitt, canada

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything about 5 Elements is positive. Staff is super friendly and helpful, rooms are very clean! The view is fantastic and the location is very convenient for shopping and sight seeing. Would come again for sure
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Frankie pada tanggal 27 Des 2019
Dear Birgitt, thank you for the perfect rating! We are heartened to hear you enjoyed all aspects of your stay. Your heartwarming compliments about our room and staff are greatly appreciated, and will certainly motivate all of us here to deliver our best in creating a memorable and comfortable experience for all our guests. We are also glad that you found our central location in Chinatown KL to be ideal. It has been our utmost pleasure being of service to you and we sincerely look forward to having you back soon! Kind regards, Frankie Ng (Hotel Manager)

4/10 Buruk

thiam peng

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Hotel was slightly old. Water took the longest to turn hot. No table in the room. Breakfast was lame.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Frankie pada tanggal 27 Des 2019
Dear Thiam Peng, thank you for taking the time to write us a review. We deeply regret that you did not enjoy your stay with us. We have always strived to improve with each and every stay, and your feedback is imperative for us to enhance our guests’ stay experience. We recently upgraded to a new hot water system which may have resulted in the temporary shortcoming of the hot water supply you experienced. Please be rest assured the new system is under constant monitoring and we have shared your feedback with our maintenance department for corrective actions and fine-tuning. Please also be assured we have taken on board your comments regarding the hotel and breakfast and we will be sure to forward your comments to the respective departments for further improvements. Each of our rooms is furnished with a dressing table, a coffee table, and bedside tables. We sincerely apologise for any inconvenience caused and we hope to have the opportunity to welcome you back to create a better stay experience for you. Best regards, Frankie Ng (Hotel Manager)

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will come again
We have stayed in 5 hotels around the area in the last few years, this would be the best, but was the most expensive. Good spacious clean room, although a good hard deep clean would be useful. Some mould in the bathroom (a common issue in Asia) and a bit dusty. Really handy to Central Market and the Chinatown attractions and shopping; carpark underneath is a bonus. Breakfast was a bit plain but good enough although the staff were a bit slow to replenish as items were consumed. All in all, would come again.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Frankie pada tanggal 2 Jan 2020
Dear guest, Greetings and thank you for staying with us. We appreciate you for taking your time to drop in a good review/comment on us. We will take note of your opinion on the few issue by you and will continue to improve our service and environment for the betterment of our next guest, including your good self. Regards Frankie

10/10 Sangat Bagus

Siew Lan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic stay. I will return
Excellent stay. Fast and easy check in and check out.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Frankie Ng (Hotel Manager) pada tanggal 23 Des 2019
Dear Siew Lan, thank you for the perfect rating and for your positive comments! We are thrilled to hear you had a pleasant stay with us and enjoyed the services provided by our team. Thank you for choosing The 5 Elements Hotel and we look forward to seeing you again soon! Best regards, Frankie