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The Gardens Hotel and Residences

2.0 star property
Travelers can plunge into relaxation at both indoor and outdoor pools, then indulge in shopping adventures just steps from this urban sanctuary

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The Gardens Hotel and Residences in Mid Valley City offers a refined escape with thoughtful amenities. Guests can energize at the health club, swim in either pool, or explore on-site shopping. Kids enjoy a playground while adults can try nearby fishing.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Air-conditioning
  • Gym
  • Business services
  • Bar
  • Room service

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Does The Gardens Hotel and Residences have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is The Gardens Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Gardens Hotel and Residences?

Check-in start time: 2 PM; check-in end time: 6 PM.

What time is check-out at The Gardens Hotel and Residences?

Checkout is at noon.

Where is The Gardens Hotel and Residences located?

Located in Mid Valley City, this hotel is within a 10-minute walk of The Gardens Mall and Mid Valley Megamall. Thean Hou Temple and NU Sentral are also within 2 miles (3 km). Mid Valley is only a 4-minute walk and Bangsar Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

9.0

Location

8.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 27 out of 56 reviews
Rating 8 - Good. 23 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location but a bit over priced

Very convenient location, next to the shopping mall. Room is big n comfy but getting a bit old. Breakfast is good w lots of variety. Staff is helpful and polite. However I still find it's over priced
Stayed 5 nights in May 2018
Verified

2/10 Terrible

Ka Hei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Robbery Experience

Already paid for two rooms via hotels.com The hotel staffs just debited my credit card without my permission as they did not receive the confirmation from hotels.com and they did not bother to follow up with hotels.com despite that I have presented all the proof I can provide. Still waiting for a reply from the hotel for a refund.
Stayed 2 nights in May 2018
Verified

8/10 Good

SHI

Liked: Cleanliness, property conditions & facilities, room comfort

good hotel for short stay

The hotel is linked to a mall where you find many luxuary shops as well normal shops and restaurants.
Stayed 1 night in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Convenient

Close to food, close to station, close to mall, close to everything.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

We absolutely loved our stay at The Gardens! We had a short stay in the hotel section and a longer stay in the Residences and are a family of 4. The 2 bedroom apartment was just perfect for us - wonderful balcony, great views, well equipped kitchen, comfy beds, good choice of pillows, lovely bathrooms and the BEST SHOWER EVER! The breakfast was great - good range and a lovely restaurant space. Our kids especially loved the sushi and dumplings and we loved the dahl and roti made to order. The staff couldn't have been better and easily accommodated our requests. The area was perfect - so many food options in the attached shopping areas and a really nice general area. Perfect!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit by Jack Gregor

Staff very friendly and efficient and courteous
Verified

6/10 Okay

Gerard

Expensive

During check in was told by receptionist no reservations made despite payment already collected by Hotels.com. Staff was rather impolite with tone of voice in handling the matter. Room was extremely small unlike what was shown in photo during check in. Saving grace was thrir buffet spead & convenient location of the hotel to mall. But getting in & out of the hotel was a nightmare. Took 45mins just to exit the hotel on Sunday 3pm by car. Monorail or train isn't an option for this hotel.
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very cosy & comfortable. The hotel is located next to the big shopping mall with many restaurants, popular retail shops & supermarket. However the traffic conditions nearby is very busy and quite away from local place of interests.
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Anthonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hotel

excellent hotel, good location
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

Peter

Boring is the word and overpriced.se have stayed at the Mandarin in KL or a similar prize It has far more to offerThe corridor had a mouldy smell.The rooms were really boring Wontbook this hotel Gain
Stayed 1 night in Nov 2017
Verified

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不錯的酒店

這間酒店周圍有shopping mall連貫，食肆很多選擇，非常方便。房間雖然舊了一點點，但也相當整潔，是一間不錯的酒店，下次旅程都會選擇。
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and hotel!
Stayed 3 nights in Sep 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenience location and bed is comfortable.
Stayed 2 nights in Jul 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The room was clean and breakfast was good. If only the hotel front desk staff could be a bit more helpful, it would be a perfect place to stay for your holidays.
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Conveniently linked to Garden malls and mid valley mall which many good restaurants and eating places. Buffet breakfast is good.
Stayed 2 nights in Jun 2017
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Pleasant. Staff service in various areas very good. Room can be improved. AirCon not cold.
Stayed 3 nights in Jun 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Stay

I have stayed in Garden many times. Service has improved a lot over time. Location is the main plus point as it is connected to Garden and Mid Valley Mall. Room is clean, modern with a nice toilet having both shower and bath tub. For this trip they upgraded my room to executive floor which I am able to access to lounge. When you made booking through hotel.com or 3rd party sites these rarely happen.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and great location

Excellent as usual. Highly recommended
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place to stay away from home...

Excellent. Great service. Great buffet breakfasts. Highly recommended.
Verified

10/10 Excellent

SANGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치 좋고 깔끔한 호텔

미드밸리에 있어 다양한 편의시설 있음.
Verified

8/10 Good

Singapore guest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with friendly staff

Thw hotel was amazing, good location, connected bridge for guests to walk over to Mid-Velly shopping mall. As for the hotel rooms, good bedrooms, comfortable beds and good city views. Good staff who are friendly and helpful. Upon arrival, the counter staff approached us with a big smile on his face, it made us feel welcomed.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食の選択肢が豊富でかつ美味しかった。ショッピングモールも近くて便利。
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude and unhelpful checked in staffs

Encounter a very rude check-in female Indian staff at front desk that offered nothing and only seen to pleased the VIP.
Verified

8/10 Good

Yip

Liked: Cleanliness, staff & service, room comfort

Average

2 problems: - 4pm my room is still being make up. - raining day TV programs affected with no signal.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
the shower head was ruptured at the stem. water was coming out from all directions.