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Ulasan untuk Trillion Suites by SLG

3.5 out of 5
Trillion Suites by SLG
338, Jalan Tun Razak, Kuala Lumpur, Kuala Lumpur

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 20 dari 48 ulasan" "
Penilaian 8 - Bagus. 15 dari 48 ulasan" "
Penilaian 6 - Cukup Baik. 8 dari 48 ulasan" "
Penilaian 4 - Buruk. 3 dari 48 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 48 ulasan" "

8,0/10

Kebersihan

8,4/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

suria

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was fine with us staying there, except for the breakfast need to upgrade on that with more food as we pay additional for breakfast..
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

mahmoud

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was very nice for the 7 nights we were there it was a great experience, the views were amazing, the service we got was even better The room was cleaned everyday with fresh new sheets and the facilities on the apartment were also very convenient for travelling with kids The only issue is the location nothing was really walking distance it’s a good thing Malaysia has very cheap transport

10/10 Sangat Bagus

Michael Graham

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great 4 bed apartment, lots of space for family of 5. Nice varied breakfast and helpful staff on front desk. Lovely pool with nice city views and jacuzzi.
Menginap 5 malam pada bulan Oktober 2023

8/10 Bagus

Sayoko

Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Linh

Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Mohammed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2023

4/10 Buruk

Calvin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Room was very disappointing, broken cabinet, broken sliding doors, stains on couch and rug etc. Staff very friendly.

6/10 Cukup Baik

My Hong

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas
Modern specious property, however it's located next to highway so can be nosy. Hotel offers great facilities including a large pool however the apartment is a little date, has a smell that's hard to get rid of. Staff is strict, careful of what you break or lose coz they inspect the apartment and make you pay at check out.

8/10 Bagus

Wing Yi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
Spacious area and the apartment condition was quite good. Limited bathroom amenities especially the towels were old and smelly.

10/10 Sangat Bagus

Lee Kong

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Starbucks vending machine is a great facility
Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

Mohamed Fazlee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022

4/10 Buruk

Domu

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, fasilitas
受付や朝食エリアには対応が素晴らしいスタッフもいました。ただ私たち家族が不満を感じたのは部屋のクリーニングサービスです。毎日清掃に入ると受付スタッフの方は言ってましたが、4日間入らない日もありました。また清掃が来ないのでゴミの交換やバスタオルの交換を依頼しましたが、3回頼んでも来ないことが普通でした。正直快適に生活できずキャンセルして別のホテルに変更したい気持ちでした。この辺が許容できる方であれば料金は比較的安いのでお勧めです。
Menginap 16 malam pada bulan Mei 2022

2/10 Sangat Buruk

Suze

Menginap 2 malam pada bulan Juni 2022

10/10 Sangat Bagus

JAEYONG

Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Ann

Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Fatima

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Brilliant Place for Downtown
Generous large ultra modern apartment in the heart of Kuala Lumpur. The views from the apartment are breath taking. The staff was polite and helpful and even received a birthday the family enjoyed the large open pool in the evenings. The only small oversight was I wasn't aware of the free breakfast until I saw my booking. Also make sure not lose your room key as there is a charge of 30 RM otherwise.
Menginap 4 malam pada bulan Mei 2022

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Truly enjoyed our stay here! Comfortable, spacious apartment in a central location.
Menginap 3 malam pada bulan April 2022

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very Happy
Very spacious 2 bedroom apartment. Lovely view of Petronas Towers even though because of the angle, we could only see 1 of the towers! Had dinner at a lovely restaurant Tifa on the adjoining block. Easy 5 minute walk to Intermark mall to pick up groceries. Lots of dining optiond at Intermark too! Was served by a very friendly front service staff Desmond.
Menginap 2 malam pada bulan Maret 2022

6/10 Cukup Baik

akid

Traveler bisnis
Menginap 1 malam pada bulan Maret 2021

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Februari 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Connecting toilets for all bedrooms were a plus. But the bathroom and furniture look a little outdated.
Menginap 2 malam pada bulan Januari 2020

8/10 Bagus

조윤식, 대한민국

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
위치 좋음, 직원들이 친절 함, 주위에 편이 시설 많음. 호텔이 아니라 호텔의 서비스를 기대하면 안됨, 단 서비스 레지던스로써 가족이 머물기로는 최상의 조건임.
Menginap 5 malam pada bulan Desember 2019

10/10 Sangat Bagus

Tham

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

man po

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2019

10/10 Sangat Bagus

Jorunn Helene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2019

8/10 Bagus

Yeongjin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
다음에 다시 가고 싶은 곳
그들의 서비스는 매우 좋았으며, 내부 시설도 좋았다. 가족과 같이 간 여행에서 우리는 매우 만족했으며, 지하철역이 약간 걸어가긴 하지만 주변에 내가 이용할 수 있는 편의시설은 거의 다 걸어서 5분 거리에 있다.나는 야경을 볼 수 있는 방으로 배치가 되어서 더욱 좋았다.
Menginap 4 malam pada bulan Juli 2019

8/10 Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
櫃檯人員非常親切且願意幫忙，房間空間很大不過廁所偏小
Menginap 14 malam pada bulan Januari 2019
Tanggapan dari ElaineP, the Management pada tanggal 7 Feb 2019
Dear Ms Rebecca We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards except for the size of the toilet area. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. From all of us at Ariva Trillion Residences, we look forward to welcoming you again soon. Best Regards, elaineP, the Management

8/10 Bagus

YUSOFF

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family friendly
Perfect for big family.. Just a few minutes drive to shopping centre..
Menginap 3 malam pada bulan Desember 2018
Tanggapan dari ElainePee, the Management pada tanggal 5 Jan 2019
Dear Mr Yusoff Thank you for sharing your recent stay experience with us. We were delighted to learn that you enjoyed your stay with us. We look forward to welcoming you again for another great stay in the near future. BRegards,

4/10 Buruk

Alvaro

Tidak Disukai: Kenyamanan kamar
Terrible smell !!!
The Check in was below average. The staff was more concerned about collecting their fees than providing some information about the property and amenities. No mention about the Restaurant or swiming pool location. No card was allowed as deposit. I have to leave cash that was returned to me at checkout, couple of hours before leaving Malaysia, The worst part was the terrible odor in the bedroom probably comming from the bathroom. Worst Hotel experience ever!!!
Menginap 5 malam pada bulan November 2018
Tanggapan dari Elaine - the Management pada tanggal 16 Nov 2018
Dear Mr Alvaro, Thank you for sharing your recent stay experience with us. We have taken note on your comment and experiences encounter and shall be continuing our improvement efforts by providing more training. We hope to be able to welcome you again and have another opportunity to serve you better. Best regards, ElaineP - the Management

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
広いです！
部屋は広くて申し分ありませんでした。２４０平米、ボール投げをして遊べるくらいです。 掃除が行き届いていないのが気になりました。 洗濯乾燥機、アイロンなどは新しいものでしたので使い勝手はよかったです。 ホテルの従業員の方も親切ですし、近くにモールがあり子供が小さいので 食事はここで済ませましたがフードコートもコンビニもあり便利です。
Menginap 5 malam pada bulan November 2018
Tanggapan dari Elaine - the Management pada tanggal 16 Nov 2018
Dear Sir/Madam, It was our pleasure that we, at the Ariva Trillion Residences, are able to provide the services required during your stay with us. Once again, we would like to thank you and looking forward to welcoming you soon. BRegards ElaineP, the Management

6/10 Cukup Baik

Khairi Hasrul

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Good room, not the staff.
The room is great but unfortunately, the staff working there need to be better in providing the services i.e. housekeeping, maintenance.
Menginap 2 malam pada bulan November 2018
Tanggapan dari Elaine - the Management pada tanggal 16 Nov 2018
Dear Mr Khairi, Thank you for sharing your recent stay experience with us. We have taken note on your comment and shall be continuing our improvement efforts for betterment by providing more training. We hope to be able to welcome you and family again and have another opportunity to serve you better. Best regards, ElaineP - the Management

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Elaine Pee - General Manager pada tanggal 11 Okt 2018
Dear Guest, We thank you for sharing your recent stay experiences. We were delighted to learn that you had enjoyed your stay. We look forward to welcoming you again for another great stay in the near future. Best Regards

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very friendly and helpful personnel. Especially Pearl and Wilnie
Menginap 8 malam pada bulan September 2018
Tanggapan dari Fiona - Sales & Marketing pada tanggal 10 Okt 2018
Dear Anonymous, Thank you for staying with ARIVA Trillion Residences. Its a pleasure know that we have met your expectations and demonstrated you how wonderful are our services and accommodation. Rest assured, that we shared your kind words to the team and congratulated them for superb service they are providing. Thanks again and we look forward to have the opportunity to welcome you back soon.

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 8 Sep 2018
Dear Guest, thank you for the rating. We were delighted to learn that you enjoyed your stay with us. We look forward to welcoming you again for another great stay in the near future. Best regards, Howard Leong – General Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Don't trust the recend comment
Stayed 5 nights. Poor housekeeping standard. Cant believe hairs all around the washroom floor after cleaning.
Menginap 3 malam pada bulan Agustus 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 25 Agu 2018
Dear Guest, thank you for sharing your recent stay experience with us. As we take guest comments seriously and it is in our improvement efforts to provide excellent service and products to our residents. We would appreciate if you can contact us directly so that we can focus on the concern which was highlighted. We hope to be able to welcome you again and have another opportunity to serve you better. Best regards, Howard Leong - General Manager

8/10 Bagus

Fahmy, Singapore

Disukai: Staf & layanan
New, nice & spacious property but hiccups aplenty.
I booked 2 units of 2 bedroom stays and 1 of them was “upgraded” to a deluxe/premier. The vinyl flooring was not in a good condition, dusty & one of the rooms toilet was dirty with the towel used. The toilet floor had some stains which was told by the housekeeping agent that it was due to paint. Considering this property was just newly launched, I’m surprised that the “upgrade” was in poor condition. The Housekeeping agents were assigned different floors for them to handle & the one that came to inspect told me that the unit shouldn’t have been released for the guest to stay in. I had to switch rooms and when I switched to the other room. One of the room toilets had no shower head. I rarely complain about properties but I had to make an exception for this. Because this is a new property. I encourage the management to do a proper investigation in the lapses.
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 8 Agu 2018
Dear Fahmy, We are sorry to hear of your unhappiness during your recent stay with us. The incident has been recorded and I have personally addressed the issue with the Executive Housekeeper and action plans are in place to avoid reoccurrence. I am glad that our manager on duty attended to the situation promptly. We hope to be able to welcome you again and have another opportunity to serve your better. Best regards, Howard Leong - General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good! Will stay again if I am in KL.
Very good. Location excellent. Free parking for us that drive from another state. Unit condition is very clean and comfortable.
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 8 Agu 2018
Dear Guest, thank you for sharing your recent stay experience with us. We were delighted to learn that you enjoyed your stay with us. We look forward to welcoming you again for another great stay in the near future. Best regards, Howard Leong – General Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Fairly empty, lack of attention on security
My bag got stolen at the Ariva Trillion Residence lobby. Made a police report and yet to hear any update. Best to say this affected the whole stay experience and we won't be going there again.
Menginap 4 malam pada bulan Juni 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 19 Agu 2018
Dear Guest, we are sorry to hear of your unhappiness during your recent stay with us. Regret to inform that we are not made aware of your unfortunate encounter and would really appreciate if you can contact us directly and we will be delighted to assist you further. We hope to be able to welcome you again and have another opportunity to serve you better. Best regards, Howard Leong - General Manager

8/10 Bagus

SEUNGSEOB

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
페트로나 빌딩 인근 넓은 객실의 레지던스 호텔
1배드룸으로 예약, 2배드룸에 거실, 주방, 화장실 2개로 아주 넓게 사용, 무료주차장, 무료 wifi 이용가능, 세탁기, 전자레인지, 식기류 구비, 페트로나 쌍둥이 빌딩 걸어서 10분 거리로 접근성 좋음, 호텔 바로 옆 더블트리 호텔에 식당 및 jaya 마트 있으며, 간단한 식사 음식 사기 편함.
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 8 Agu 2018
Dear SEUNGSEOB, thank you for sharing your recent stay experience with us. We were delighted to learn that you enjoyed your stay with us. We look forward to welcoming you again for another great stay in the near future. Best regards, Howard Leong – General Manager

6/10 Cukup Baik

Sze Tong

Disukai: Kebersihan, kondisi & fasilitas properti
nothing around the hotel
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 8 Agu 2018
Dear Sze Tong, thank you for sharing your recent stay experience with us. Ariva Trillion Residences is strategically located along Jalan Tun Razak in the heart of Kuala Lumpur. Our 24 hours Guest Service personnel are more than delighted to assist our residents in places recommendation or direction. We hope to be able to welcome you again and have another opportunity to serve you better. Best regards, Howard Leong - General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
مميز جداً
ممتازة وموقع مميز وموظفين اكثر من رائعين
Menginap 12 malam pada bulan Juli 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 27 Jul 2018
Dear Guest, thank you for sharing your recent stay experience with us. We were delighted to learn that you enjoyed your stay with us. We look forward to welcoming you again for another great stay in the near future. Best regards, Howard Leong – General Manager

2/10 Sangat Buruk

chen-yen

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
爛透了，騙錢的飯店!千萬不要被騙!
當天晚上急著要住房，晚上九點多，搜尋附近飯店，大多無法再接受當日訂房，它們顯示有空房，很高興訂了，收到訂房確認的細節，裡面確顯示已過連絡時間，所以無法連絡上對方，如果無法連絡，為何開放訂房，要求退款，對方也很硬，就是不退，沒關係，花錢買教訓，也讓網友知道這種騙錢的飯店，非常可惡!
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 8 Agu 2018
Dear chen-yen, Thank you for your review and for giving us the opportunity to address your concerns. Upon our investigation, please allow us to clarify that the booking you made through Expedia is with term and condition which is none refundable. We regret that as an accommodation provider we did not receive any request from you on the cancellation but your request was actually made directly via Expedia instead. We encourage you to contact Expedia directly on your inquiries. At the meantime, we will contact Expedia for the room rental refund as a gesture of goodwill. We would like to clarify that we treat our residences with utmost sincerity and would like to thank you for your kind understanding. We hope to be able to welcome you in the near future to stay with us at Ariva Trillion Residences. Best regards, Howard Leong - General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Will book again for next trip to KL.
Menginap 2 malam pada bulan Juni 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 21 Jun 2018
Dear Guest, Thank you for your recent review. We are truly grateful for your feedback and valued support. The team thanks you for choosing to stay with us and we hope to welcome you back for another pleasant stay soon. Best regards, Howard Leong – General Manager

10/10 Sangat Bagus

Samuel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I wanna buy that house.
The apartment was really modern, spacious and soundproofed. Facilities in the apartment as of June 2018 were all in top condition. There is a washing machine and dryer as well for travellers who carry light, but do bring your own detergent.
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 21 Jun 2018
Dear Samuel, We are delighted you had a pleasant stay in our spacious, well-appointed apartments that also has a fully equipped kitchen. The team thanks you for choosing to stay with us and we hope to welcome you back for another pleasant stay soon. Best regards, Howard Leong - General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
服务贴心
不错
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 11 Jun 2018
Dear Guest, Thank you for your recent review. We are truly grateful for your feedback and valued support so early on in our operations. The team thanks you for choosing to stay with us and we hope to welcome you back for another pleasant stay soon. Best regards, Howard Leong – General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
不错
一切都是不错的
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari Howard Leong - General Manager pada tanggal 7 Jun 2018
Dear Guest, We are delighted you had a pleasant stay in our spacious, well-appointed apartments that also has a fully equipped kitchen. The team thanks you for choosing to stay with us and we hope to welcome you back for another pleasant stay soon. Best regards, Howard Leong - General Manager

10/10 Sangat Bagus

Aina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Brand new serviced residences
Had a pleasant stay. Close proximity to Intermark (Starbucks, McD, Dome, a supermarket, restaurants and cafes are in this mall), near the metro station (Ampang Park) and in the KLCC area. Easy check-in process. The 1 bedroom apartment was huge and clean. Living room was spacious. Highly recommended!
Tanggapan dari Howard Leong - General Manager pada tanggal 25 Apr 2018
Dear Aina, We are delighted you had a pleasant stay in our spacious, well-appointed apartments that also has a fully equipped kitchen. The team thanks you for choosing to stay with us and we hope to welcome you back for another pleasant stay soon. Best regards, Howard Leong - General Manager