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Ulasan untuk Citadines Uplands Kuching

4 out of 5
Citadines Uplands Kuching
No. 55 Jalan Simpang Tiga, Kuching, Sarawak

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 152 dari 436 ulasan" "
Penilaian 8 - Bagus. 193 dari 436 ulasan" "
Penilaian 6 - Cukup Baik. 68 dari 436 ulasan" "
Penilaian 4 - Buruk. 10 dari 436 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 436 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

sudarsono

Disukai: Staf & layanan, kenyamanan kamar
good location across apring mall
breakfast not as what I expect. room overall okay although bit stained floor
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Liaw May Choo pada tanggal 12 Jun 2019
Dear Sudarsono, thank you for your feedback. Please allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items. We regret that you did not enjoy the breakfast on offer. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay soon. Best regards - Liaw May Choo, Assistant Residence Manager

8/10 Bagus

tony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
hotelnya bagus, breakfastnya gak enak.tiap hari menunya itu aja

8/10 Bagus

Zhi chao

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Good location. Staff is friendly. Just hope the room is cleaner
Menginap 3 malam pada bulan April 2024
Tanggapan dari Liaw May Choo pada tanggal 23 Apr 2024
Dear Zhi Chao, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Kathleen

The staff were pleasant and efficient. However, the property needs serious renovating. For example: 1. The window didn’t lock properly and noisy traffic became an issue. 2. The bathroom door is rotting at the base. 3. The room was smelly. 4. The stained toilet seat needs replacing. 5. They fork out the cheapest toilet roll to be found on the market.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Liaw May Choo pada tanggal 19 Jan 2024
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Sung Ho

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
전반적으로 만족함
Menginap 7 malam pada bulan November 2023
Tanggapan dari Liaw May Choo pada tanggal 4 Des 2023
Dear Sung Ho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Chieng

Tidak Disukai: Kondisi & fasilitas properti
Menginap 4 malam pada bulan November 2023
Tanggapan dari Liaw May Choo pada tanggal 30 Nov 2023
Dear Chieng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 Sangat Bagus

Li Fong, Kuala Lumpur

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
the staff is very helpful
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Liaw May Choo pada tanggal 8 Nov 2023
Dear Li Fong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Chu-Li

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Liaw May Choo pada tanggal 8 Nov 2023
Dear Chu-Li, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Sung Ho

Traveler bisnis
Menginap 3 malam pada bulan September 2023
Tanggapan dari Liaw May Choo pada tanggal 2 Okt 2023
Dear Sung Ho, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Kathleen

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Liaw May Choo pada tanggal 22 Sep 2023
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Rhyselle Bernadette

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan September 2023
Tanggapan dari Liaw May Choo pada tanggal 25 Sep 2023
Dear Rhyselle, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Good location. It's time to renew the rooms.
Good location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Liaw May Choo pada tanggal 11 Sep 2023
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

10/10 Sangat Bagus

CHRISTOPHER VIXTRICDAY

Menginap 1 malam pada bulan September 2023
Tanggapan dari Liaw May Choo pada tanggal 2 Okt 2023
Dear Karl-Heinz, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

2/10 Sangat Buruk

Tessa

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Liaw May Choo pada tanggal 24 Agu 2023
Dear Tessa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Ronald

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
1. The hotel is old and in need of renovation. 2. The corridor carpet was not straightened and looks dirty 3. Stayed 3 days, no one came to clean the room 3. The gym and swimming pool is well kept 4. Location is convenient to reach most places 5. Breakfast is just a walk away 2 prata stores available for u 6. Across the road, a big mall
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Liaw May Choo pada tanggal 26 Jul 2023
Dear Ronald, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Sangat Buruk

JUNWEN

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Liaw May Choo pada tanggal 4 Agu 2023
Dear Junwen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Sangat Bagus

Karl-Heinz

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Gute Lage, freundliches Personal, schnelles WLAN, geräumige Wohneinheit mit gut ausgestatteter Kuechenzeile, schöner Pool ....
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Liaw May Choo pada tanggal 11 Jul 2023
Dear Karl-Heinz, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Dennis

Traveler bisnis
Disukai: Kebersihan
No water, aircon wasnt cold at all. Good location.
Menginap 5 malam pada bulan Juni 2023
Tanggapan dari Liaw May Choo pada tanggal 20 Jun 2023
Dear Dennis, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Sangat Bagus

Timothy

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Liaw May Choo pada tanggal 25 Mei 2023
Dear Timothy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Viho

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Liaw May Choo pada tanggal 25 Mei 2023
Dear Viho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Sangat Buruk

Kathleen

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Liaw May Choo pada tanggal 21 Mei 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Sangat Bagus

Soundharanayagi

Disukai: Kebersihan, kondisi & fasilitas properti
A decent property nothing much to complain about, Staff are very friendly and accomodative
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Liaw May Choo pada tanggal 10 Mei 2023
Dear Soundharanayagi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Johannes, London

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Liaw May Choo pada tanggal 10 Mei 2023
Dear Johannes, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 Buruk

Spirto

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.
Menginap 5 malam pada bulan April 2023
Tanggapan dari Liaw May Choo pada tanggal 17 Apr 2023
Dear Spirto, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Natasha

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
4 night stay in Kuching
Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.
Menginap 4 malam pada bulan Desember 2022
Tanggapan dari Liaw May Choo pada tanggal 22 Mar 2023
Dear Natasha , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Kathleen

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Friendly staff. Comfortable accommodation.
Menginap 5 malam pada bulan Februari 2023
Tanggapan dari Liaw May Choo pada tanggal 8 Nov 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Sangat Bagus

Kim Loong

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.
Tanggapan dari Liaw May Choo pada tanggal 16 Jan 2023
Dear Kim Loong , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kenyamanan kamar
Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
Menginap 3 malam pada bulan Desember 2022
Tanggapan dari Liaw May Choo pada tanggal 28 Des 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Tiong Seng

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Liaw May Choo pada tanggal 17 Apr 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Kevin

Menginap 5 malam pada bulan Desember 2022
Tanggapan dari Liaw May Choo pada tanggal 17 Apr 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Great for visit to Borneo Medical Centre
Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
Menginap 3 malam pada bulan November 2022
Tanggapan dari Liaw May Choo pada tanggal 5 Des 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Sangat Buruk

Trevor

Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan November 2022

8/10 Bagus

ANAK EDWARD GANIE KATHRIE

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Liaw May Choo pada tanggal 31 Okt 2022
Dear Anak Edward Ganie Kathrie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Sangat Buruk

Fatt Lim

Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Liaw May Choo pada tanggal 9 Sep 2022
Dear Fatt Lim, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Kuan Hock

Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2022

6/10 Cukup Baik

Choon Cheat

Menginap 7 malam pada bulan Agustus 2022
Tanggapan dari Liaw May Choo pada tanggal 16 Agu 2022
Dear Choon Cheat, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Kho Ying

Bepergian bersama teman
Disukai: Kebersihan
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

Huey

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
Menginap 6 malam pada bulan Juli 2022
Tanggapan dari Liaw May Choo pada tanggal 15 Jul 2022
Dear Huey, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Magdalene

Bepergian bersama keluarga
Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Liaw May Choo pada tanggal 4 Jul 2022
Dear Magdalena, thank you for taking your time to write this review. We have noted your feedback and will work on further improvement with Engineering and Housekeeping department on the issues highlighted. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
Menginap 7 malam pada bulan Juni 2022
Tanggapan dari Liaw May Choo pada tanggal 29 Jun 2022
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

8/10 Bagus

AFENDI

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Liaw May Choo pada tanggal 7 Jun 2022
Dear Afendi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Natalie

Menginap 5 malam pada bulan Mei 2022
Tanggapan dari Liaw May Choo pada tanggal 30 Mei 2022
Dear Natalie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Wong

Menginap 3 malam pada bulan April 2022
Tanggapan dari Liaw May Choo pada tanggal 11 Apr 2022
Dear Wong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

TING LOONG

Traveler bisnis
Poor value for money. Paying extra for packed fried noodles breakfast. Aircon which starts and stops. Water pitcher still wet from previous occupants. Broken electric kettle. Worn out towels.
Menginap 3 malam pada bulan Maret 2022
Tanggapan dari Liaw May Choo pada tanggal 2 Apr 2022
Dear Ting Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Sangat Bagus

Kim Loong

Traveler bisnis
Disukai: Fasilitas, kondisi & fasilitas properti
Like the surrounding quite and nearby to Spring Shopping mall
Menginap 3 malam pada bulan Februari 2022
Tanggapan dari Liaw May Choo pada tanggal 15 Feb 2022
Dear Kim Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for sharing your feedback about your stay experience with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you and we hope to welcome you back again. Warm Regards, Liaw May Choo - Residence Manager

8/10 Bagus

Siti Hawa

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari May pada tanggal 8 Feb 2022
Dear Siti Hawa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 Sangat Bagus

Sunghun

Menginap 28 malam pada bulan Januari 2022
Tanggapan dari May pada tanggal 8 Feb 2022
Dear Sunghun, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

mohd husri

Menginap 1 malam pada bulan Januari 2022
Tanggapan dari May pada tanggal 8 Feb 2022
Dear Mohd Husri, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bagus

Bar, Temerloh

Menginap 2 malam pada bulan Januari 2022
Tanggapan dari Liaw May Choo pada tanggal 6 Sep 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Cukup Baik

Norlinawati

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
I requested for a city view room. But the staff informed me that the room was fully-booked. I dont think so bcoz on the day we check-in, there is no other cust eventhough it was a check-in period. The room also not reached my satisfaction. I'd been stay there more than 5 times. I always booked for a deluxe twin rooms. My question is, why the size of the room is different everytime i check in there. Only 1 time i got a big place. Others was a small one. Really disappointed. Hopefully they can classified the room properly. Wifi also not meet my satisfaction. Very poor connection.
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari May pada tanggal 8 Feb 2022
Dear Ms Norlinawati, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager