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"Very lovely room with plenty of space and a great view of Kumamoto. Lots of amenities provided in the room, which was well-furnished. Breakfast was delicious, with a large selection of both Japanese-style and Western-style foods, as well as Kumamoto specialties. Staff were polite and helpful and able to communicate effectively despite a language barrier. Property was beautiful, with a lot of fresh flowers, foliage, and rooftop terrace. Additional services include laundry, gym, resting/wellness area with microwave and coffee machine, onsen, and self-service luggage storage. The hotel is in a very convenient location, attached to Kumamoto station. We would stay here again and recommend it to all."

"Clean and big enough room. Close to attractions, transport and restaurants. Staff were friendly. We got the only ground floor room which was not ideal. Noise from other guests in the lobby were noticeable. Parking was very limited and we couldn't get free parking in the end but needed to park somewhere nearby, the parking fee was not expensive however."

"Good location and staff is kindly helping"

"Helpful arranging tour. Good vale happy hour. "

"Dirty and bad smelling room Auto on/off lights look terrible and scary Shower head can't be turned towards the wall side，water moves to outside and make full of water on the washroom Toilet paper side was not cleaned at all with full of dust"

"Friendly staff"

"Extremely kind staff and fantastic amenities "

"Well equipped."

"Great hotel to stay in Kumamoto. It's near the Kumamoto castle, Sakura-no-baba Josaien and the sakuramachi shopping centre. The hotel has a lot of on-site amenities such as a public bath and a restaurant. Staff are helpful and attentive."