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"My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant. "

"The staff was very pleasant and helpful and the hotel clean"

"Very Disappointed!! Stayed at Best Western for 3 days. Upon arriving and being shown the standard room we booked, I was ready to immediately book at a diff hotel. The room smelled of roach spray and was VERY Dimly lit. Since we arrived late, the chances of that were slim. So, we asked for an upgrade. The premium room looked better (no smell) but this room was also VERY dated and cleary not being maintained. On second day, we saw a few roaches and little flies in the bathroom tub. The safe did not work and they did not have someone address it until our last day. The refrigerator had a lock on it??? The hallways on floors above lobby were VERY dimly lit. Carpet was quite old, dust was in corners of floor and walls in the room. Before travelling, I always do research on interested hotels. I even do a google earth search to see recent views of property & streets....I could find nothing on this hotel. Should have known something since this is the only hotel where I couldn't find this info. BEWARE-Do not believe the pictures on website. They clearly were taken shortly after hotel opening in 2010. The hotel is quite rundown. The lobby, restaurant and pool area looks decent but that's it. I will say - most of the staff were very pleasant BUT I WOULD DEFINITELY NOT RECOMMEND THIS PLACE!!"

"Great stay at the Alisa hotel, helpful staff, good breakfast and clean rooms. They let us check in early as our flight arrived early, that helped a lot."

"Staff, especially Florence! Also everyone working around the pool!"

"We thoroughly enjoyed our stay at Movenpick, Accra. The room was immaculate, as was the hotel in general. Breakfast was a wide variety to choose from to suit every palate! The best thing about our stay was the wonderful staff, warm, friendly, professional and were so helpful at any request. When next in Accra, we would definitely come back!"

"We had an Amazing time!!! The staff are All kind, beautiful spirits, welcoming, and gracious ❤️ The food was delicious and fulfilling 😋 The grounds and views were breathtaking 😍Yes, we will be coming back 😎"

"Yes"