"Reception staff when I arrived took about five or six minutes to make eye contact even though she appeared to be just looking at a screen. The room was incredibly disappointing for the money we paid. The design was quite poor with very limited space to move around. To get from the left side of the bed to the bathroom, you had to dodge the frame of the bed as it was bigger than the mattress but because the wall was so close to the bed, you had to walk sideways! A similar situation in the bathroom where when you stepped out of the shower, you were practically on top of the toilet.
This is my opinion is most definitely not a four star hotel.
We were asked, after submitting an initial survey if we’d like to change rooms but at that stage we had only one night left.
Breakfast wasn’t included in the (over) priced rate so can’t comment on their services in that regard. Having travelled all over Spain this hotel was one of the most disappointing for the price paid. I won’t be returning when I next visit the beautiful city of Burgos…"
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