"I recently stayed at this property and had a generally positive experience with the accommodations. Upon arrival, the check-in process was seamless; the front desk staff was incredibly kind, welcoming, and helpful, which set a great tone for our stay. The rooms themselves were very comfortable, clean, and provided a restful environment for the night.
However, the experience changed significantly during checkout. When I went to the office to return my keys, I greeted the staff member on duty. Not only did he fail to acknowledge my "good morning," but his demeanor was dismissive and unprofessional. I was met with an uncomfortable, judgmental look that felt deeply unwelcoming and biased.
It is disappointing that such a pleasant stay ended on such a negative note. While the facilities and the initial service were excellent, the behavior of the morning staff was unacceptable and left me feeling unwelcome. I hope management addresses this to ensure all guests are treated with basic courtesy and respect, regardless of who is behind the desk."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
