"I booked and paid for my one night more than six months ago.
A few days before my arrival I wrote to the hotel and informed them of my arrival time.
I received an answer back telling me that I would be welcomed at that time.
However, standing at the reception in the evening at my arrival, I was informed that I had no booking at the hotel.
I showed the receptionist my confirmed booking. I showed proof of my payment. And I kept getting the same response: “You don’t have a booking, and there is no...
"I booked and paid for my one night more than six months ago.
A few days before my arrival I wrote to the hotel and informed them of my arrival time.
I received an answer back telling me that I would be welcomed at that time.
However, standing at the reception in the evening at my arrival, I was informed that I had no booking at the hotel.
I showed the receptionist my confirmed booking. I showed proof of my payment. And I kept getting the same response: “You don’t have a booking, and there is no...
"The apartments are nice but the hotel is located at the junction of two mountain rivers which are very noisy.
The internet said that the hotel had 24hr reception but it is only open for limited hours and closed on Tuesdays and Thursdays.
The hotel swimming pool was also closed for the first part of our visit.
Probably all this was incorporated into the price we paid but the advertising didn't state it."
"The apartments are nice but the hotel is located at the junction of two mountain rivers which are very noisy.
The internet said that the hotel had 24hr reception but it is only open for limited hours and closed on Tuesdays and Thursdays.
The hotel swimming pool was also closed for the first part of our visit.
Probably all this was incorporated into the price we paid but the advertising didn't state it."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Small, very nice, stylish, clean city hotel with super friendly, helpful and attentive staff. Can only reccomend for a few days stay in Andorra right by the central shopping area. The restaurant has a small, but good selction of food and wine and breakfast is also very nice. Would definitely come back!
Small, very nice, stylish, clean city hotel with super friendly, helpful and attentive staff. Can only reccomend for a few days stay in Andorra right by the central shopping area. The restaurant has a small, but good selction of food and wine and breakfast is also very nice. Would definitely come back!
Leonard
Reviewed November 25, 2025Reviewed November 25, 2025
We live in Spain and visit Andorra regularly, I’m so glad our usual hotel was full as we found a real gem here. We were made to feel most welcome, great breakfast and beautiful surroundings. Our dog was welcome too which makes all the difference. We are looking forward to returning!
We live in Spain and visit Andorra regularly, I’m so glad our usual hotel was full as we found a real gem here. We were made to feel most welcome, great breakfast and beautiful surroundings. Our dog was welcome too which makes all the difference. We are looking forward to returning!
Kirsty
Reviewed September 16, 2025Reviewed September 16, 2025
The hotel & food was very nice in season.I stayed for 8 nights in Feb 2014 & 7 nights at end of March 2014. The hotel is right next to the chair lift but towards the end of season they turn it off which means you either have to wait for the bus down to the gondola or walk, which is ok going down the steep hill in the morning but after a long days ski its hard to get back up if the bus doesn't arrive
The hotel & food was very nice in season.I stayed for 8 nights in Feb 2014 & 7 nights at end of March 2014. The hotel is right next to the chair lift but towards the end of season they turn it off which means you either have to wait for the bus down to the gondola or walk, which is ok going down the steep hill in the morning but after a long days ski its hard to get back up if the bus doesn't arrive
great hotel very friendly and helpful staff. clean, very warm, comfy beds, lots of hot water. 300m from gondola so not too far. breakfast had great choice and was very well presented and tasty. it was an excellent hotel and great value. bar and restaurant looked good but we ate out so didnt use
great hotel very friendly and helpful staff. clean, very warm, comfy beds, lots of hot water. 300m from gondola so not too far. breakfast had great choice and was very well presented and tasty. it was an excellent hotel and great value. bar and restaurant looked good but we ate out so didnt use
Fabulous stay. Refurbished room superb. Very spoilt with pillow menu, coffee machine and many extras including complimentary jelly babies ! Will return
Fabulous stay. Refurbished room superb. Very spoilt with pillow menu, coffee machine and many extras including complimentary jelly babies ! Will return
Lovely hotel, friendly staff felt safe. Great location short walk to the gondola. Free parking by the gondola if you bring your car no need to pay hotels parking price €15 a day outside of €20 inside.
Food selections great. Fresh crepes every morning.
Restaurant staff were lovely.
Spa was nice you get an hour for €14, €10 euro for children.
Would return, only slight negative was dinner doesn’t start until 7.30pm and you come off slopes at 5pm starving. So maybe we’ll go b&b next time. Great...
Lovely hotel, friendly staff felt safe. Great location short walk to the gondola. Free parking by the gondola if you bring your car no need to pay hotels parking price €15 a day outside of €20 inside.
Food selections great. Fresh crepes every morning.
Restaurant staff were lovely.
Spa was nice you get an hour for €14, €10 euro for children.
Would return, only slight negative was dinner doesn’t start until 7.30pm and you come off slopes at 5pm starving. So maybe we’ll go b&b next time. Great...
This review is not indicative of the original hotel I booked as upon arrival a note on the door stated that guests booked for that evening had to walk 500m down the road to another hotel! The good news is the new hotel was great,nice friendly lady on reception plus the view from our room was very pleasant.
This review is not indicative of the original hotel I booked as upon arrival a note on the door stated that guests booked for that evening had to walk 500m down the road to another hotel! The good news is the new hotel was great,nice friendly lady on reception plus the view from our room was very pleasant.
best value fo centrally located one night stay for a solo traveller during the winter season. Staff kind, you'll find 2 ferrero chocolates and a bottle of water in the room on arrival (and you get another bottle when cheching out). Close to restaurants and shops, it was all I needed that day.
best value fo centrally located one night stay for a solo traveller during the winter season. Staff kind, you'll find 2 ferrero chocolates and a bottle of water in the room on arrival (and you get another bottle when cheching out). Close to restaurants and shops, it was all I needed that day.