Verified
2/10 Terrible
Patricia
3 Nov 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible y déspotas
Patricia
Stayed 1 night in Oct 2017
Serena Suite Park Hotel
3.5 star property
Boardwalk relaxation awaits at Serena Suite Park Hotel where travelers enjoy complimentary breakfast buffets and access to rejuvenating spa facilities
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Photo gallery for Serena Suite Park Hotel
Located by the boardwalk, Serena Suite Park Hotel offers a free breakfast buffet and a peaceful garden. Guests can relax in the sauna or two spa tubs before dining at the on-site restaurant. The outdoor pool and area shuttle complete the experience.
Reviews
6.06.0 out of 10
Popular amenities
- Pool
- Hot tub
- Breakfast included
- Parking included
- Free Wi-Fi
- Restaurant
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About this property
Serena Suite Park Hotel
- Hotel near a boardwalk
- A free breakfast buffet, a terrace and a garden are just a few of the amenities provided at Serena Suite Park Hotel. For some rest and relaxation, visit the sauna or the 2 hot tubs. The on-site restaurant offers breakfast and lunch. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
- You'll also find perks such as:
- A seasonal outdoor pool
- Free self-parking
- A local area shuttle, meeting rooms and a 24-hour front desk
- Free newspapers, luggage storage and tour/ticket information
- Room features
- All guest rooms at Serena Suite Park Hotel feature comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
- Other conveniences in all rooms include:
- Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
- Bathrooms with shower/bath combinations and free toiletries
- Flat-screen TVs with cable channels
- Heating, daily housekeeping and desks
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Policies
Check-in
Check-in time starts at 3 PM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 18 per night.
Cots (infant beds) are available for USD 18 per night
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
We have included all charges provided to us by the property.
Optional extras
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: USD 18 per night
- Rollaway bed fee: USD 18 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
We should mention
The seasonal pool will be open from December to March
Frequently asked questions
Does Serena Suite Park Hotel have a pool?
Yes, this property has a seasonal outdoor pool.
Is Serena Suite Park Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Serena Suite Park Hotel?
Self-parking is free at this property.
What time is check-in at Serena Suite Park Hotel?
Check-in begins at 3 PM. A fee applies for early check-in (subject to availability).
What time is check-out at Serena Suite Park Hotel?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Serena Suite Park Hotel located?
Situated near a boardwalk, this hotel is within 1 mile (2 km) of Mall Plaza La Serena, Observatorio Turístico Collowara and La Portada Stadium. Puerta del Mar Mall and Casa Carmona are also within 2 miles (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.8
Cleanliness
6.0
Location
6.0
Staff & service
5.4
Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
10 - Excellent
0
Rating 8 - Good. 2 out of 3 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
Reviews
Verified
8/10 Good
virginia
28 Jan 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hola! por favor me deje dinero en la caja fuerte! q debo hacer?
virginia
Verified
8/10 Good
arpad
1 Dec 2016
Liked: Cleanliness, staff & service
Hotel cómodo y simple.
Muy buena estadía.