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Ulasan untuk Best Western Plus Vermilion River Inn & Suites

2.5 out of 5
Best Western Plus Vermilion River Inn & Suites
125 E Kaliste Saloom Rd, Lafayette, LA

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 86 dari 213 ulasan" "
Penilaian 8 - Bagus. 54 dari 213 ulasan" "
Penilaian 6 - Cukup Baik. 33 dari 213 ulasan" "
Penilaian 4 - Buruk. 22 dari 213 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 213 ulasan" "

7,8/10

Kebersihan

8,0/10

Staf & layanan

6,8/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

4/10 Buruk

Valerie

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Bruyant toute la nuit avec des va et vient avec les portes qui claquent Petit-déjeuner : à 8h30, il n’y avait plus grand-chose. Il a fallu réclamer et c’était long
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Mario

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They are amazing and wonderful. Thank you for the stay.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Dana pada tanggal 10 Mei 2024
Hi Mario, Thank you for your review! We're so happy you had a great stay. I will be sure to pass along your kind words to the staff. It was a pleasure hosting you and we look forward to seeing you again soon.Kind Regards, Dana

4/10 Buruk

JOSE ENRIQUE

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Roaches
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dana pada tanggal 9 Apr 2024
Hello Jose, Thank you for your review! On behalf of our entire team. I would like to apologize for the issues you encountered during your stay, rest assured it has been resolved. I hope you will consider staying with us again. Safe travels, Dana

8/10 Bagus

Susan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spacious and clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dana pada tanggal 9 Apr 2024
Hello Susan, Thank you for your review. We appreciate your business and look forward to welcoming you back soon. Kind regards, Dana

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
perfectly average hotel
Nothing wowed us, but nothing was bad about the stay.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Dana pada tanggal 4 Jan 2024
Hi Anonymous, Thank you for your review! We are so very sorry that your experience with us was less than perfect. We hope you will choose to stay with us again. Best Regards, Dana

2/10 Sangat Buruk

Jonathan

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Dana pada tanggal 28 Des 2023
Hi Jonathan, Thank you for your review. On behalf of our entire team I would like to apologize for any inconvenience you had during your stay. We hope you will choose to stay with us again. Best Regards, Dana

8/10 Bagus

Scott

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Dana pada tanggal 20 Des 2023
Hi Scott, Thank you for your review! We're glad to hear you had a great stay. We hope to welcome you back soon.Kind Regards, Dana

8/10 Bagus

Cory

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Staff was awesome and helpful. Pool was not operational which seems to always be the case when we stay here.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Dana pada tanggal 2 Des 2023
Dear Cory, Thank you for your review!

2/10 Sangat Buruk

Harold

Menginap 1 malam pada bulan November 2023
Tanggapan dari Dana pada tanggal 12 Des 2023
Hello Harold, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope you will choose to stay with us again.Best Regards, Dana

10/10 Sangat Bagus

Alicia

Menginap 2 malam pada bulan November 2023
Tanggapan dari Dana pada tanggal 23 Nov 2023
Hello Alicia, Thank you for your review and for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Lafayette. Safe Travels, Dana

2/10 Sangat Buruk

Kevin

Traveler bisnis
Tidak Disukai: Staf & layanan, kenyamanan kamar
I woke up this morning to a church service accross my room at 8:30 am that woke me up. You should not fill rooms acros the hall from a music and speaker system going. I won't be staying here again.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Dana pada tanggal 14 Nov 2023
Hi Kevin, thank you for sharing your feedback with us. We are sorry to hear your experience fell short of our high standards.Your comfort and satisfaction are very important to us, so we'll be sure to look into your concerns. We hope you choose to stay with us again.Best Regards, Dana

10/10 Sangat Bagus

Terry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Dana pada tanggal 6 Nov 2023
Hi Terry, Thank you! We look forward to welcoming you again.Safe Travels, Dana

10/10 Sangat Bagus

Joe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Service top notch. Desk peopl,e friendly. Maid service great. Breakfast always hot and fresh. Coffee is good. Only improvement would be a couple of bottle waters in room.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Dana pada tanggal 26 Okt 2023
Hi Joe, We're so happy to hear that you enjoyed your stay with us here at Best Western Plus of Lafayette. I will be sure to pass along your kind words. We hope to see you again soon. Best Regards, Dana

4/10 Buruk

David

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Tanggapan dari Dana pada tanggal 21 Okt 2023
Hello David, Thank you for your review! We apologize for any inconveniences you may have encountered during your stay. We hope you will choose to stay with us again. Best Regards, Dana

6/10 Cukup Baik

Krissy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk staff were extremely pleasant. Room service left definitely dropped the ball. Garbage wasn’t taken out (in fact they left a huge black garbage bag in the middle of the room half full of garbage. The trash vans in my room never made it to the bag left in the room. The room smelled like someone just smoked a cigarette (or a pack), gave the worse headache. There were bugs on the floor where breakfast is served. I have photos of all of the items mentioned.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Dana pada tanggal 15 Okt 2023
Hi Krissy, Thank you for sharing your feedback with us and for the kind words regarding our front desk staff. However, We understand your frustration regarding the garbage situation and are so sorry to hear that our rooms and service fell short of your expectations. Rest assured, we take your comments seriously and will look into these matters. We hope you will choose to stay with us again.Best Regards, Dana

4/10 Buruk

linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
No shower
Booked a handicap room, they said they overbooked. Was put in a room without a handicap shower! And I can’t get in the bathtub. So no shower for three days! Also Wi-Fi was very poor. Considering that I booked almost two weeks ahead???????
Menginap 3 malam pada bulan September 2023
Tanggapan dari Dana pada tanggal 12 Sep 2023
Hello Linda, We appreciate the time you've taken to leave us your feedback. Your feedback is important to us. It's disappointing to learn that your experience wasn't up to standards, particularly in regard to the room type you booked and the service received. It is our aim to provide an excellent stay and we regret that this wasn't your experience. Your remarks will aid in addressing and improving these issues. Best Regards, Dana

6/10 Cukup Baik

Rodger

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Dana pada tanggal 17 Jul 2023
Hello Rodger, Thank you for your review! We hope to see you again soon. Best Regards, Dana

6/10 Cukup Baik

Jill

Disukai: Staf & layanan
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Dana pada tanggal 11 Jul 2023
Hello Jill, Thank you so much for choosing to stay with us and for taking the time to leave a review. We look forward to welcoming you back soon. Safe Travels, Dana

10/10 Sangat Bagus

Trent

Disukai: Kebersihan, staf & layanan
It's ok
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Dana pada tanggal 9 Jul 2023
Hello Trent, Thank you for your review! We hope to see you again soon. Best Regards, Dana

8/10 Bagus

Tara

Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Dana pada tanggal 31 Mei 2023
Thank you for taking the time to leave a review! It is greatly appreciated. We hope to see you again soon.Safe Travels, Dana

6/10 Cukup Baik

Barton A

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Dana pada tanggal 19 Mei 2023
Thank you for your review Barton. We hope to see you again. Safe Travels, Dana

10/10 Sangat Bagus

MARYANN

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Dana pada tanggal 11 Jun 2023
Hello Maryann, Thank you for your review! We're so glad you enjoyed your stay. We look forward to you staying with us again on your next trip to Lafayette. Safe Travels, Dana

8/10 Bagus

Eraitt

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was VERY clean. You could smell the cleanliness when we walked inside to check in, so that was very assuring. The room was spacious & nice; however, we did not ask for a "Handicap" room and although it was nice, we found that the bathroom would flood every time that we showered which made it very hazardous for us when walking on wet tile. I reserved a KING SIZE bedroom, not handicapped room which was very displeasing to me & my wife. We made it work though. Also, the refrigerator worked but did not keep drinks cold to our liking. Staff at the front counter was extremely polite & friendly, but most of the cleaning staff did not speak english when we tried to explain to them that we did not want our rooms cleaned.
Tanggapan dari Dana pada tanggal 12 Mei 2023
Hello Mr. Eraitt, We're glad you enjoyed your stay and we appreciate your feedback. We value our guests and always strive to provide the best guest experience. We appreciate your kind words regarding our front desk staff. However, we do sincerely apologize for the issues you encountered during your stay. We hope to see you and your wife again soon. Best Regards, Dana

6/10 Cukup Baik

stephanie

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Dana pada tanggal 8 Mei 2023
Thank you for choosing to stay with us, Stephanie. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Lafayette.Best Regards, Dana

8/10 Bagus

Jack

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Dana pada tanggal 8 Mei 2023
Thank you for choosing to stay with us, Jack. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Lafayette. Safe Travels, Dana

4/10 Buruk

RANDY A

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Learned pool was out of commission and when we arrived. Would have been nice to have that disclaimer prior to booking as my kids were looking forward to swimming.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Dana pada tanggal 2 Mei 2023
Hi Randy, Thank you for taking the time to leave a review! Unfortunately our pool is closed, which is why we do not advertise it. We apologize for any inconvenience this may have caused. We do hope you'll choose to stay with us again. Best Regards, Dana

2/10 Sangat Buruk

Itasca

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
No one at the desk at check in. Had to wait 10 minutes. Called out and no one. Finally another customer came in and found someone. Smelled of marijuana inside and outside. All down our hall nothing but weed odor! Walking out the side door to parking lot nothing but weed odor. Horrible! Our room wouldn’t get cool enough and it stunk. People were hanging around outside. I would not recommend
Menginap 1 malam pada bulan April 2023
Tanggapan dari Dana pada tanggal 1 Mei 2023
Hi Itasca, Thanks for taking the time to let us know about these issues. We strive to offer an exceptional stay, comfortable accommodations, and excellent service, and we're sorry we missed the mark. We will work internally to make adjustments and improve our service and guest experience. Safe Travels, Dana

10/10 Sangat Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
STAFF WAS FRIENDLY AND HELPFUL
Menginap 1 malam pada bulan April 2023
Tanggapan dari Dana pada tanggal 29 Apr 2023
Hello Rebecca, We're delighted to hear you enjoyed your recent stay at Best Western Plus Lafayette. We truly appreciate your positive review of our staff. Thank you for the wonderful review and for choosing to stay with us. Best Regards, Dana

10/10 Sangat Bagus

kristin

Menginap 1 malam pada bulan April 2023
Tanggapan dari Dana pada tanggal 16 Mei 2023
Thank you for staying with us Kristin! We appreciate your positive review. We hope to see you again soon. Best Regards, Dana

8/10 Bagus

Todd

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Clean and Comfortable but a little bit sketchy
The room was clean, smelled good, and beds were very comfortable. The A/C worked well and the shower was hot with lots of pressure. Breakfast was lacking variety and the fake scrambled eggs were horrible but we made it work. Part of this hotel is rented out to an oilfield company for workers to stay so there's a lot of workers hanging around everywhere all the time. Even the pool area is closed off for a recreation area just for the workers. It was me and a buddy in town for a tournament and we wasn't interested in the pool area so that wasn't a big deal but I wouldn't want my wife and kids walking around with the oilfield workers I saw.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Dana pada tanggal 25 Apr 2023
We appreciate the feedback, Todd. While we're happy that you appreciated the cleanliness of our hotel and our lovely rooms. It's unfortunate our breakfast didn't exceed your expectations. We'll address your concerns with our management team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Safe Travels, Dana

10/10 Sangat Bagus

Kenneth

Menginap 2 malam pada bulan April 2023
Tanggapan dari Dana pada tanggal 22 Apr 2023
Hello Kenneth, Thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Best Western Plus Lafayette. Safe Travels, Dana

8/10 Bagus

Donn

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Dana pada tanggal 31 Mar 2023
Hi Donn, Thank you for your feedback! I'm glad you enjoyed your recent stay with us, and we hope to see you again soon!Safe Travels, Dana

10/10 Sangat Bagus

Mocha

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Dana pada tanggal 7 Apr 2023
Hello Mocha- Thank you for taking the time to share your feedback and for staying with us. We hope to see you again soon. Best Regards, Dana

8/10 Bagus

Daniel

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall great experience
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Dana pada tanggal 13 Mar 2023
Hi Daniel- Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. Safe Travels, Dana

4/10 Buruk

Andrea

Bepergian bersama teman
Tidak Disukai: Staf & layanan
The staff at the front desk was rude. Didn’t have a room cleaned when we made there, we had to wait an hour for our room. Check in was at 3 but we couldn’t get a room until 4. Then the beds in the room are so worn out m, if you lay down you roll into a sink hole. Both beds!! Will not be staying at that hotel anymore
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Dana pada tanggal 7 Mar 2023
Hello Andrea-Thank you for taking the time to share your feedback. Please accept our apologies for the issues you experienced while staying with us here at Best Western Plus Lafayette. Please rest assured that your comments have been shared to foster improvements. For this reason, we hope to have the opportunity to deliver a more pleasant experience on a return visit.Best Regards, Dana

10/10 Sangat Bagus

Crystal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Dana pada tanggal 7 Mar 2023
Hi Crystal,Thank you for choosing us, I look forward to welcoming you back to our hotel in the future! At Best Western Plus Lafayette, we promise to do whatever it takes to ensure you are satisfied. Best Regards, Dana

10/10 Sangat Bagus

Jessica

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Dana pada tanggal 7 Mar 2023
Hi Jessica, I am happy to hear you found our hotel to your overall liking. Thank you for choosing us during your visit to Lafayette. We look forward to welcoming you back to our hotel in the future. Safe Travels, Dana

10/10 Sangat Bagus

Jonathan

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Dana pada tanggal 28 Feb 2023
Thank you for taking a moment to share your experience at Best Western Plus Lafayette. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards, Dana

2/10 Sangat Buruk

Anetria

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I booked this hotel for my family and me. We were traveling to Lafayette for my son's birthday and Mardi Gras. When I booked, I chose to pay upon arrival. The morning of my travel the hotel tried to debit my account for payment at 7 a.m. They then called 2 hours later and demanded that I make a payment over the phone, or I would lose my reservation. I explained that I chose to pay upon arrival. The front desk clerk stated their policy was to pay for the room in advance. I then asked to speak to the manager. Allan got on the phone and stated the same thing as the front desk clerk. He said I would lose my reservation. After I refused to pay over the phone, he stated that my reservation was canceled and that I would not be staying at his hotel. He then hung up the phone. I had to book another hotel last minute. This booking was done a week before travel. Why didn't they contact me ahead of time for payment? Very rude and unprofessional.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Dana pada tanggal 28 Feb 2023
Hi Anetria- Thank you for taking the time to provide valuable feedback about our hotel. We at Best Western Plus Lafayette take this feedback very seriously. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.Best Regards, Dana

6/10 Cukup Baik

John

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Dana pada tanggal 7 Mar 2023
Hi John- Thank you for staying with us here at Best Western Plus Lafayette. We hope to have you back whenever your travels bring you to Lafayette.Best Regards, Dana

6/10 Cukup Baik

Leo

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Dana pada tanggal 7 Mar 2023
Hi Leo- Thank you for staying with us here at Best Western Plus Lafayette. We look forward to seeing you again. Best Regards, Dana

10/10 Sangat Bagus

Jalyn

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Dana pada tanggal 28 Feb 2023
Hi Jalyn-Thank you for taking a moment to share your experience at Best Western Plus Lafayette. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards, Dana

8/10 Bagus

Stefan

Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Dana pada tanggal 28 Feb 2023
Hi Stefan-Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Lafayette is committed to providing high-quality guest experience and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Best Regards, Dana

4/10 Buruk

Diego

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Check in was fine, front desk lady was helpful, it sis take 10 minutes (technical issues). Room given was suppose to be a non- smoking room but it smelled so bad my allergies acted up all night. Asked for a different room but was told hotel was booked fully. Room Is outdated and cannot get over the smell of smoke
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Khia pada tanggal 17 Jan 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Sangat Bagus

Sally

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was very comfortable and clean. Outstanding reviews go to the front desk staff, both daytime and evening. They were so helpful with any questions we had and with restaurant recommendations.
Tanggapan dari Dana pada tanggal 28 Feb 2023
Thank you for taking the time to to review your stay at Best Western Plus Lafayette. We're so glad to hear that you enjoyed your stay and found our staff helpful. We hope to see you again soon. Best Regards, Dana

8/10 Bagus

Sandra

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Clean quiet hotel
Clean hotel that has been updated but not perfectly. Needs a little more work. Hard to check in; took too long. Breakfast was good. Room was clean and quiet.
Menginap 1 malam pada bulan Desember 2022

6/10 Cukup Baik

Devon

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Fair for Price
We were driving from Texas to Orlando and needed a clean place to stay the night to rest. The beds were comfortable and the price was right. Breakfast was ok. Not too many options. The person at the front desk was kind of ghost, it took them ten minutes to come to the desk when I checked in and when I went to checkout there was no one there.
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Linda

Menginap 1 malam pada bulan November 2022

6/10 Cukup Baik

Clifton

10/10 Sangat Bagus

Janet

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022