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Ulasan untuk Best Western Plus Prien Lake-Lake Charles

2.5 out of 5
Best Western Plus Prien Lake-Lake Charles
1245 E Prien Lake Road, Lake Charles, LA

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 559 dari 934 ulasan" "
Penilaian 8 - Bagus. 226 dari 934 ulasan" "
Penilaian 6 - Cukup Baik. 72 dari 934 ulasan" "
Penilaian 4 - Buruk. 34 dari 934 ulasan" "
Penilaian 2 - Sangat Buruk. 43 dari 934 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Salvador

Bepergian bersama keluarga
Nice
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Management pada tanggal 10 Mei 2024
Thanks for your awesome review score. We greatly appreciate your business and hope to see you again.

10/10 Sangat Bagus

Azizi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No complaints
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 4 Mei 2024
Thanks for your great review score.

8/10 Bagus

Anita

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed one night. Very clean room. Staff was cordial and attentive. Shower head needed updating and shampoo provided could be better but nothing that would keep me from staying there again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 30 Apr 2024
Thanks for your review, we appreciate your business. Thanks

6/10 Cukup Baik

Kendra

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
It was a nice hotel, not quite what I was expecting from a best western plus. Room was nice and spacious. I wasn’t a fan of the bed. It needs to be posted that the indoor pool is not heated. So if you are looking to swim the pool is freezing! Breakfast was good with lots of options.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 17 Apr 2024
Thanks for your feedback. We appreciate your time and business.

10/10 Sangat Bagus

Caryn

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The stay was great but we left for breakfast came back and their was still 30 min before checkout and the lady that was collecting the sheets and making the bed was in their already claming she was given the go ahead it was uncomfortable because we left our valuables out because we were packed and ready to leave soon but imagine if we would have hotten their and our things gone other then that all was great we enjoyed the stay
Menginap 2 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 17 Apr 2024
Sorry with the confusion with housekeeping. We apologize. We retained the housekeeper so it wont happen again. Thanks for your feedback. We appreciate your time and business. Hope to see you again.

6/10 Cukup Baik

Kadesha

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 9 Apr 2024
Thanks for your feedback. We appreciate your time and business.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

10/10 Sangat Bagus

LaQuienton, Breaux Bridge

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean would stay here again!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
Dear LaQuienton, thank you for choosing Best Western Plus Lake Charles and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Sangat Bagus

Pam

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is nice and clean. The area is still recovering from the last hurricane, so the views are strained.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Sheila

Bepergian bersama keluarga
Disukai: Fasilitas
Great clean place to stay.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

4/10 Buruk

Ted

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Indoor pool was not heated so the kids couldn’t use it which was the only reason we booked this hotel…
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

6/10 Cukup Baik

Jon

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 13 Mar 2024
Thanks for your feedback. We appreciate your time and business

2/10 Sangat Buruk

Ronnie

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Live cockroach in my bed - totally disgusting
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 13 Mar 2024
Sorry for the negative experience. Please call the hotel to speak with management so we can get some details and we will surely make it right for you.

10/10 Sangat Bagus

Hardy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a wonderful place to stay. I enjoyed it.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 9 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Nancy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 9 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Dianne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Enjoyed the stay
We have stayed at this hotel before. The property is clean and well managed. Will stay again if we have a stay in this area
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 20 Feb 2024
Hi Dianne,We are thrilled to receive such positive feedback! Thank you for your kind words and for taking the time to share your experience. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another fantastic stay in the future.

2/10 Sangat Buruk

Ms.D

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
Sorry for the negative experience. Please call the hotel to speak with management so we can get some details and we will make it right for you.

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 9 Apr 2024
Thanks for your feedback. We appreciate your time and business

6/10 Cukup Baik

David

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
Thanks for your feedback. We appreciate your time and business

6/10 Cukup Baik

Heather

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
The property itself was nice however the hotel is dim. The lighting was not bright at all and the hotel had this smell. Cannot pinpoint what it was but gave my entire family a headache. We booked here for the indoor pool due to weather was supposed to be bad this weekend however the pool is not heated and was colder inside the pool area than outside. That really upset me. Great breakfast and the staff that was over it was ontop of keeping things stocked.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

10/10 Sangat Bagus

Cirila Roxanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Trista

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Brooke

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Carmen

Tanggapan dari Management pada tanggal 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Shepherd

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Bennie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very clean
Very clean and this hotel is in a nice area.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

blanca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Recomendable 1000
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 17 Jan 2024
Dear Blanca, thank you for choosing Best Western Plus Lake Charles and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

8/10 Bagus

Monica

Traveler bisnis
Clean
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 17 Jan 2024
Thanks for your positive 4 out of 5 review score. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Jesse

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

2/10 Sangat Buruk

arumugam

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
never staying there anymore
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 2 Feb 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

10/10 Sangat Bagus

Anita

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 17 Jan 2024
Dear Anita, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to Best Western Plus. It is a pleasure to know you enjoyed all that we have to offer, and we look forward to having a chance to serve you again in the future.

10/10 Sangat Bagus

Shelly and Johnny

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 17 Jan 2024
Thanks for your great review.We appreciate your business.

10/10 Sangat Bagus

Leigh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Hotel
Our stay was excellent, The only issue we had was there were kids running up and down the halls at midnight, yelling, laughing, and slamming doors. They woke us up several times. Very disrespectful and rude.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 17 Jan 2024
Thanks for your 10 out of 10 review score.WE apologize for the inconvenience. We appreciate your business and time.

10/10 Sangat Bagus

Eliezer m

Tanggapan dari Management pada tanggal 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Kylie

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 9 Des 2023
Thanks for your 10 out of 10 review score. We appreciate your business and time.

10/10 Sangat Bagus

Ewineya

Menginap 1 malam pada bulan September 2023
Tanggapan dari Management pada tanggal 28 Nov 2023
Thanks for your great review.We appreciate your business.

10/10 Sangat Bagus

shavesha, Lake Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 23 Nov 2023
Thanks for your great review. We appreciate your time & business.Hope to see you again.

10/10 Sangat Bagus

Beatriz

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 23 Nov 2023
Thanks for your great review. We appreciate your time & business.Hope to see you again.

10/10 Sangat Bagus

Pamela

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 17 Nov 2023
Thanks for your great review. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

CHERYL, Trophy Club

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room was really big and very clean. The staff were friendly.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 17 Nov 2023
Thanks for your great review. We appreciate your time and business. Hope to see you again.

10/10 Sangat Bagus

Alfred

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 15 Nov 2023
Thanks for your great review. Hope to see you again.

10/10 Sangat Bagus

Nicole

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great. The hotel was nice & very well kept. They even allowed us to check in a little early.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 15 Nov 2023
Thanks for your great review. Hope to see you again.

8/10 Bagus

Paul, North Bay Village

Disukai: Staf & layanan
We had a plumbing issue that required a room change. The breakfast also did not change throughout the stay. And it is tough to walk around the hotel because there are no sidewalks.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 11 Nov 2023
Thanks for your feedback. WE apologize for the inconvenience. We appreciate your time and business.

10/10 Sangat Bagus

Mary C

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was quiet and the staff was friendly and competent.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 11 Nov 2023
Thanks for your great feedback. Hope to see you again.

10/10 Sangat Bagus

Belia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 4 Nov 2023
Thanks for your great review. We appreciate your business and hope to see you again.

10/10 Sangat Bagus

Maureen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 4 Nov 2023
Thanks for your great review. We appreciate your business and hope to see you again.

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We enjoyed our stay and look forward to returning when in Lake Charles.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 4 Nov 2023
Thanks for your great review. We appreciate your business and hope to see you again.

4/10 Buruk

Zachary

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 4 Nov 2023
Sorry that we didn't exceeded your expectation. Please give us a call and we will make it right for you.

10/10 Sangat Bagus

Jose Manuel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 4 Nov 2023
Thanks for your great review. We appreciate your business and hope to see you again.

8/10 Bagus

Juan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not Terrible
Check in went smoothly. The room especially the bathroom could have used a good deep cleaning. The shower needed to be bleached since it was black at the edges and corners. Not sure if they ever scrubbed the glass in the shower. You can see the spots pretty clearly.I think it needed a good scrub and spray of window cleaner. Towels were clean though kind of a cheap quality. It's something that would be issued to you during basic military training. It wasn't bad but it could be better. For the price you pay I would stay again just not expect too much.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 9 Okt 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.