"Stay was on the 8th floor. Sleep was not great as it is in the flight path of O’Hare Airport and planes fly over every 15 minutes. The first two nights we had NO LARGE TOWELS and had to dry off with hand towels for two days despite multiple requests to get towels to our room. Night staff was friendly and helpful, day staff not so much. The elevator broke and we had to walk down eight flights of stairs twice. We could go up to our room on the second elevator from the first floor, but going down was not possible because the elevator would not come up to our floor. When I called the front desk to report the problem, the female working the front desk was very rude and gaslit us and saying that the elevator was not broken and we were mistaken. The button for calling the elevator was still lit up two hours later. There was a very nice cleaning lady with a C first name that flagged us down walking in the stairwell and helped us get down one time by allowing us to use the service elevator from the 6th or 7th floor. She needs a raise and treated us much better than the front staff that morning. Be mindful that sitting on a couch downstairs one night, we came upstairs to our room and found a questionable bug crawling on us. I squished it when I saw it crawling on me so we were not able to clearly ID it. It did not look like a bug you would want to take home and I have made it a point to heat treat all my clothes and belongings upon arriving back home. Not going back here."
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