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Ulasan untuk Extended Stay America Premier Suites Lakeland I4

2.5 out of 5
Extended Stay America Premier Suites Lakeland I4
4360 Lakeland Park Drive, Lakeland, FL

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 456 dari 1002 ulasan" "
Penilaian 8 - Bagus. 246 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 150 dari 1002 ulasan" "
Penilaian 4 - Buruk. 86 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 64 dari 1002 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,6/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Hubert

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Starting with the good. We've stayed at this hotel quite often. The location is covienent surrounding the family. This last stay was the WORST ever!!! The bathroom floors were wet due to a leak. We called the front desk to notify them and was told they had no rooms available and could only offer extra towels for us to clean up the water, the room had a foul odor, hair was in the bed and on the bathroom floor, there was even a rubber duck underneath the bed, (which tells me the rooms aren't being thoroughly cleaned) they offer continental breakfast up to 10:00 am, we arrived before the time as was told that breakfast is over at 9:30 am. The day before I got a few things at 10:00 am, and the online site advertises 10:00 am. The front desk employee was not very pleasant and she was firm on they were closed. Even though we had our grandchildren only wanting a granola bar! After taking rhem to Cracker Barrel, which is right across the street from the hotel... I get a phone call about expediting my checkout. We rushed back to clear our things so we could leave and we received another phone call from the front desk now saying thay are now going to charge me a late check-out fee. At this point I'm beyond PISSED!!!! After being inconvenienced, dissatisfied, discussted, with everything we experienced.. I head downstairs to complain about our ENTIRE Experience. They were very nonchalant. But when I told the employee & manager about ALL of our experiences their attitudes changed!!!🙄
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 15 Mei 2024
Dear Hubert, Thank you for taking the time to write a review of our hotel. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you will give us that chance.Sincerely,Hotel Management

6/10 Cukup Baik

George

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Bobbi-Jo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Rocio

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet place, good for families
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Dear Rocio, We're thrilled to hear you found Extended Stay America to be a peaceful retreat for families. Your comfort is our priority, and we're delighted you had a tranquil stay with us. We look forward to welcoming you back for another relaxing experience.Sincerely,Hotel Management

10/10 Sangat Bagus

yoshira, miami

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Steven

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
People at the desk were nice and friendly and any issues we had they were quick to try to solve the issue.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Dear Steven, Thank you for the kind review. We're delighted to hear about your positive interactions with our team at Extended Stay America. Your satisfaction is our priority, and we're glad to have promptly addressed any concerns you had. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

10/10 Sangat Bagus

Solange

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff and service. Good room space, clean and affordable. Starbucks and Publix near by. Close to highway.
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Melody

Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Lori, St Petersburg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Gerald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cozy
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 23 Apr 2024
Dear Gerald, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

10/10 Sangat Bagus

Pamela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This location is perfect and the staff is professional and organized..
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Luis

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Debbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room was great! Only 1 dislike about our entire stay was smell of cigarette smell when you enter room other than that we were very pleased.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 19 Apr 2024
Dear Debbie, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip at a good price. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest next time you wish to be around the area, and we hope to make your stay memorable.Sincerely,Hotel Management

8/10 Bagus

Daniel

It’s decent,
Menginap 3 malam pada bulan April 2024

2/10 Sangat Buruk

En

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room had stains on the sheets, walls, and mattresses. It was horribly dirty and people appeared drunk wondering the halls
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 18 Apr 2024
Dear En, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

8/10 Bagus

Igor, Miami

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Front Desk Staff was excellent and very attentive. The room cleanliness was not up to high standards and we were surprised to get just one little bottle of (shampoo/conditioner) for a (2) nights stay. We needed to go down to the front desk to ask for more.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 17 Apr 2024
Dear Igor, We're delighted to hear about your positive experience with our Front Desk Staff at Extended Stay America! However, we apologize for any inconvenience caused by the cleanliness and amenities in your room. Your feedback is invaluable, and we'll address these areas to ensure a more enjoyable stay in the future. We appreciate your patronage and hope to welcome you back soon!Sincerely,Hotel Management

10/10 Sangat Bagus

Melissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Todo muy bien
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

J

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good for families.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 15 Apr 2024
Dear J, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

6/10 Cukup Baik

Xiomara Nodal

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
The staff was great and very welcoming. My only issue with my stay was the mattress, it was horrible and the pull out couch was even worse. It is a shame because the hotel is very clean and the staff was great. But we did not rest it was truly very uncomfortable.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 11 Apr 2024
Dear Xiomara, We sincerely apologize for the discomfort you experienced with the mattress and pull-out couch during your stay. Your feedback is valuable, and we regret any inconvenience caused. Please know that we are addressing these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and cleanliness. Your comfort is important to us, and we hope to provide you with a better rest experience in the future. Sincerely,Hotel Management

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very friendly very informative We would definitely use the facility again if you come back up this way. Can't really say there was anything we didn't like about it We had no issues at all
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Apr 2024
Dear Stephen, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your wonderful feedback and are delighted to read that you enjoyed every aspect of your stay with us. Our staff works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to have the pleasure of welcoming you back the next time you are in the area.Sincerely,Hotel Management

10/10 Sangat Bagus

Jenniffer

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Melissa

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and pleasant property. The area was nice and close in distance of restaurants and shopping! Only downside was the beds. They were very uncomfortable to sleep in.
Menginap 5 malam pada bulan Maret 2024

4/10 Buruk

Kimberly

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Shower was not clean - someone had wiped something across the walls that was the same color as the flecks of brown in the shower - and when I sent to use the hairdryer it was so nasty I gagged. Covered in what looked to be hair and dye. When I went to the front desk the guy was very apologetic and gave me a new one - gagging himself when he removed it from the case. I also told him about the shower, and he said they had had issues with the cleaning crew but would send someone - that never happened the whole week we were there. There is only 1 small shampoo provided - no conditioner. The couch was part of a sectional with only one piece - and it was ripped. There was only one remote so you could not watch TV in the bedroom and the "living room". The dishes that came out of the sanitized bad were in fact dirty. The wifi was useless - unable to work at all (unless you pay more). I wont be going back to this facility - and doubt I will ever go to an extended stay anywhere.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Mar 2024
Dear Kimberly, Thank you for your review. We sincerely apologize for the multiple issues you encountered during your stay. It is unacceptable that the cleanliness of your room and amenities fell below our standards, and we regret any discomfort this caused. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to prevent recurrence. We appreciate your feedback and will use it to improve our services. Should you reconsider, we would welcome the opportunity to provide you with a more satisfactory experience. Sincerely,Hotel Management

6/10 Cukup Baik

emma

Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Tiffany

Bepergian bersama keluarga
Large room, pretty pool, friendly front desk. No water or juice at breakfast. Would stay here again.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 25 Mar 2024
Dear Tiffany, Thank you for choosing Extended Stay America. We are thrilled you enjoyed our spacious rooms, inviting pool, and friendly front desk team. However, we apologize for not meeting your expectations regarding the grab-and-go breakfast options. We will consider your valuable feedback and use it for future offerings. We look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management

6/10 Cukup Baik

nicole

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Zachary, Mohnton

Bepergian bersama teman
Disukai: Staf & layanan
Nothing special, does the job for a one night stay!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 24 Mar 2024
Dear Zachary, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We are glad you found a place that meets your needs for a short stay. Sometimes, simplicity is all we need! We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

8/10 Bagus

Christina

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Crystal

Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Wynona, Nocona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice area felt safe. Property was nice. Front desk very professional.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Rossy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy buena
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 18 Mar 2024
Dear Rossy, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associate. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management

8/10 Bagus

Kim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The price and location
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Anita

Disukai: Staf & layanan
The furniture was old and not at all comfortable. I felt like I was sitting on cardboard and the bed was so hard, no mattress cover. It was just all worn furniture in the room. The lobby was very beautiful as well as a friendly staff Room furniture needs to be updated! The hand and shower soap cmelles like lye
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 18 Mar 2024
Dear Anita, Thank you for taking the time to share your review. We are glad you acknowledged our friendly staff and beautiful lobby. However, we apologize for any discomfort experienced during your stay. Your comfort is important to us, and we'll consider your insights regarding the condition of our furniture and the soap to ensure it meets your expectations. We hope you'll consider giving us another chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management

10/10 Sangat Bagus

Angela

Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

David

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Had to find a last minute place to stay on a trip. This was disappointing place, room was way over priced, the furniture was worn out & tattered, dresser drawers opened by themselves. Full trash cans outside & morning coffee was poor and we really needed it as the landscaping crew woke us up at 6:30 - 7 am. The bed was comfy but that's about the only positive , would never stay again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 16 Mar 2024
Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

10/10 Sangat Bagus

Sixto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Samantha

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
This property needs an revamp, more than covering the mold in the walls with paint and the stained cousins with pillows!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 11 Mar 2024
Dear Samantha, Thank you for being our guest. It is nice to know that although you had a satisfactory stay, the room condition did not meet your expectations. We are sorry for the inconvenience, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. We look forward to hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management

10/10 Sangat Bagus

Rebecca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Veronica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was very friendly and the rooms were a good size. The only real "complaint" is that the 2 bedroom unit only has 1 bathroom and it is in the main bedroom and not the common area. Other than that, it was a good hotel for the cost.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 6 Mar 2024
Dear Veronica, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. However, we are sorry for the discomfort and will share these notes with our concerned team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

6/10 Cukup Baik

Grant

Traveler bisnis
Disukai: Kebersihan, staf & layanan
It's not a bad place to stay. Overall didnt have any problems but the furniture in the rooms is pretty beat up. Couch had seen better days with wear and tear and scratches and scrapes that comes with age.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 6 Mar 2024
Dear Grant, Thank you for being our guest. It is nice you had a satisfactory time here. However, we are sorry for the disappointment and inconvenience caused in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our front desk team can help you while you are our guest. We hope you give us another chance, and we will surely provide you and your sister with the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Sangat Buruk

Gabriel

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023

4/10 Buruk

cintia

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Very expensive (almost $300/night) for a dated property with stained old carpeting and no housekeeping.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 26 Feb 2024
Dear Cintia, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you experienced during your stay. Our goal is to provide a comfortable and enjoyable experience for our guests, and it's clear we fell short in this instance. Your feedback is essential, and we will use it to address the issues you mentioned. Please know that your concerns are taken seriously, and we appreciate your patience and understanding. We value your input and hope for the opportunity to regain your trust during future visits. Sincerely,Hotel Management

4/10 Buruk

Marcelo

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We will never stay at any of you location. Noisy and a bad smell in the halls I had no choice than to stay that night because I couldn't find a room at a different place for that night but never again i should have slept in my car. that's how bad the experience
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 20 Feb 2024
Dear Marcelo, Thank you for reviewing our hotel. We apologize for the noise concerns you experienced during your stay. Also, we work hard to provide a clean and comfortable environment; therefore, we regret that the odor issues compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 Sangat Bagus

Brittney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This is a beautiful property and they are so sweet and kind
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 19 Feb 2024
Dear Brittney, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

10/10 Sangat Bagus

Delores

Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

BELINDA

Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Wanted a kitchen. Had to go to service desk for pots, pans, plates, and utensils and was told there are no bins available to distribute them. Put trash outside my door for pickup. Instead of picking it up, housekeeping knocked on my door and instructed me where to go put it. Furniture inside room was worn. Overall, unhappy. Next time, I'll stay at a Marriott with a kitchen, pay more, and save the difference by cooking my own food. Still, this place is better the halfway house on the otherside of the interstate with same theme, but different brand.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 14 Feb 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a safe location. Clean. The breakfast was misleading. It is a grab and go but decent. You just think hot breakfast when it says breakfast included. The coffee not so good. But they had hard boiled eggs, tea, cereal bars, oatmeal.
Menginap 1 malam pada bulan Februari 2024