Hotel dengan Kolam Renang di Lakeview

"BEWARE!!! After our 4-night stay, we were charged a $500 smoking fee. We are non-smokers and 100% did not smoke in the room. I spent 10 days and made 7 calls attempting to resolve this issue with hotel management, but they refused to remove the charge. Their position was essentially that they did not believe us, despite us repeatedly explaining that we do not smoke. What is most concerning is not just the excessive amount of the fee, but being charged for something we did not do and then being...

"Me hospedé 2 días en el Empire Hotel y la experiencia fue muy decepcionante. La ubicación es excelente y sinceramente es lo único positivo que puedo destacar. Pagué una habitación estándar a un precio que fácilmente corresponde a una habitación de lujo en otros hoteles de Nueva York, confiando en que, por la reputación y apariencia del hotel, valdría la pena. Sin embargo, desde la llegada todo fue una decepción. La habitación era extremadamente pequeña y no corresponde en absoluto a las fotos...

"Everything was perfect "

"The cleaning was notably awful, they would come in and make the bed and leave everything the way it is, the floor, empty bottles of water on the floor, crumbs on bedside table. Location is good, they make u pay for their pool regardless if u use it or not with is hefty (summer and winter). We stayed at a high floor which was a nice view Manhattan skyline. I would avoid it next time unless the price is unmissable. "

"excelente"

"Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better."

"We checked in at 2:45 for a 3pm check in and our room was not ready until 4:40 pm. On top of that the elevators in the property do not work and caused us to wait 20-30 minutes every morning. We ended up having to take the stairs multiple times. "

"Great place to stay for party."