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"The staff were absolutely wonderful. Mario was very helpful with giving information and ideas on what to do and Roberto was so kind and attentive. Absolutely great staff"

"Super nice staff. Great location."

"The hotel is in an excellent location; the rooms were spacious and clean and the staff friendly and helpful."

"Love, Love, Love this place! As well as the two lovely ladies ( Ingrid and Marta) that make it even more special. They were always so kind and helpful. Having the delicious breakfast every morning was wonderful. The hotel is spotlessly clean, and extremely comfortable. The location is absolutely perfect, with every thing worth seeing within easy walking distance. There is nothing else that you could ask for. I will definitely be back again…"

"Warm, welcoming hotel for a perfect location to discover the beauty that is Lucca. "

"Everything. Beautifully furnished room,quite unique,comfy large bed ,fantastic brand new shower,huge sink,lovely bathroom, spotlessly clean throughout. Blackout curtains. Excellent lighting. Wonderful breakfast included with table service and s huge selection of food. Pancakes are delicious. .an amazing view from the restaurant on 5th floor. Staff very friendly and welcoming. Has great spa facilities but I did not use them. Right in the centre of Montecatini terme in a great position,5 mins by foot from train station and bus stop . All the amenities and shops on your doorstep, restaurants, cafes,etc. Can't fault it and would definitely return and recommend it.to anyone. Value for money unbeatable. "

"We spent our honeymoon here as we were married in San Miniato. The staff was wonderful especially Laura! There was a slight issue with our room, not only were they considerate, they upgraded our room and sent a gift to our room complimentary once hearing about our wedding. We will definitely make this a priority to our next visit!"

"The hotel is lovely in every respect. The location is perfect, close to the centre of beautiful Lucca, but in a quiet corner. The rooms are lovely. The bathroom was huge and had twin showers. The finishes were tasteful. The staff was welcoming and always helpful. The breakfast was great. We enjoyed our stay immensely and will return."

"...You will never want to leave...This hotel and staff are what you would dream to have and not expect from any visit you have at a hotel. From first arrival we were treated like family and made to feel like we were at a new home we had yet to discover. Fabio was simply incredible as was the rest of the staff. From making sure we had everything we needed to guiding us through our journey in their magical town. The hotel itself was impeccable and one of the most friendly and professionally run operations I have experienced...and i travel a lot. It was my first trip alone with my Daughter after the passing of my mother and we could not have been more blessed to be welcomed the way we were into this wonderful space. We truly escaped here. We loved it so much and will return one day. Unfortunately Expedia took a review from another place with a complete opposite experience and posted it here. I cannot tell you the horror i felt when i learned of this mistake. Even when I talked to them they were very understanding. I am grateful of their patience and their constant example of professionalism"