"### Exceptional staff, excellent dining and a wonderful spa
Although there are some lovely areas within the hotel, parts of the building look tired and would benefit from refurbishment. In terms of its physical condition, I would consider it closer to a four-star property than a five-star hotel.
The food, however, was excellent overall, particularly in the various restaurants, and the spa was outstanding. What truly distinguished our stay was the exceptional staff. Every member of the team we encountered was courteous, welcoming and wonderfully accommodating. They also seemed genuinely happy in their work, creating a warm and positive atmosphere throughout this large hotel.
The restaurant managers deserve particular praise, as do the staff who remained professional and gracious even when dealing with less courteous guests. I cannot identify a single member of staff whose service fell short of expectations.
Having stayed in several luxury five-star hotels, I can honestly say that this was one of the happiest and most welcoming hotel environments I have experienced. Whatever the management is doing to support its team, it is clearly reflected in the service guests receive.
While the building itself does not quite meet five-star expectations, the staff unquestionably do. They are the hotel’s greatest asset and made our stay memorable."
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