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Ulasan untuk Paus Putih Hotel

3 out of 5
Paus Putih Hotel
Tamarind Beach, Jungutbatu, Nusa Penida, Klungkung Regency, Lembongan Island, Bali

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 7 dari 14 ulasan" "
Penilaian 8 - Bagus. 2 dari 14 ulasan" "
Penilaian 6 - Cukup Baik. 3 dari 14 ulasan" "
Penilaian 4 - Buruk. 0 dari 14 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 14 ulasan" "

8,2/10

Kebersihan

7,6/10

Staf & layanan

7,4/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Paula

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
We stayed in this hotel in 2019, we had a good experience so we decided to book it again in our stay in March 2024. We were extremely disappointed, towels in the hotel are in desperate need of replacement, they look dirty, they are grey and stained . Hand towels are actually a mouth cloth, they left one for a room of two looking disgustingly dirty. Room could benefit of a fridge and a full length mirror in the room (only mirror is in the bathroom). Breakfast was disappointing as well, it was amazing in 2019, what happened? My sister ordered the “pancakes” one morning they were very chewy. The only vegan option is toasts and fruit, toasts are two slices of white bread and the fruit 3 small slides of watermelon and 3 of pineapple. I suggest the offer is a better type of bread (brown, sourdough, seeded, etc) Orange juice is a squash and you can order only one small coffee, you have to pay if you want a second one. Waiters are more worried for you to not have anything extra than provided a good service. We were literally the only two people in breakfast and service was so slow, even to get a glass of water. On top of everything, my sister forgot her Alexa in the room, I have emailed them straight away and sent a DM in IG, no one got back to me. The hotel had only a few rooms occupied and we were the only ones checking out, they should have contacted me immediately about the forgotten speaker. Such a shame that the hotel is going down the hill, we did love it back in 2019.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Marketing Team pada tanggal 17 Mar 2024
Dear Mrs. Paula,Thank you for sharing your experience while you are staying with us. We are truly sorry to read that this does not meet your expectations, your comments are shared with all the team members for improvements particularly to our Restaurant & housekeeping team. Rest assured, our staff is trained to respond and compensate when expectations are not met.Regarding the breakfast and coffee, we would like to clarify since our menu is ala carte menu for Bali coffee is refill unlimited, for Ice coffee is consider separate menu and chargeable however we are more than happy to serve you by 2 glasses free already. For your speaker, we have found it in the room and already replying to your email straight away also already bring it to Denpasar, but since didn’t get any reply for our email asking your address so we are able to bring it to you, once you inform us the address we will deliver it to you.We do hope we have an opportunity to serve you again and restore the good memories you had with us in the past. Best RegardsPaus Putih Hotel

8/10 Bagus

Susanne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Bagus Edy - Sales Manager pada tanggal 14 Feb 2024
Thank you for your kind review, and hopefully we could welcoming you again at our lovely resort.

6/10 Cukup Baik

David

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Bagus Edy - Sales Manager pada tanggal 14 Feb 2024
Thank you for your kind review, and hopefully we could welcoming you again at our lovely resort.

10/10 Sangat Bagus

Sathia Moorthy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely and property is nice and quiet. The staff are very helpful. The sales person Ririn was helpful to assist with my ferry booking. On my day of departure, the ferry company forgot to fetch us. The staff got us on their motorbikes with luggage sandwiched between the rider and the pillion, we hurried to the ferry point. Thankfully, we did not miss the ferry. A word of caution to reconfirm with the ferry company should you book a return transfer from jetty to hotel. Kudos to Paus Putih Staff!
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Haydn

Menginap 6 malam pada bulan April 2023

6/10 Cukup Baik

helen

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
Booked 2 twin beds and received 1 double bed with little sheet as blanket.

6/10 Cukup Baik

Sini

Tidak Disukai: Kenyamanan kamar
Gardener woke us up at 6:15 am
I got irritated when a gardener started very loud treework at 6:15 in the morning. It felt like they don't respect their guests sleeping at all because who wants to wake up at 6 on their holiday? Though a hotel person said that the gardener was from a hotel next door, but still. The area was not the best of Lembongan either. The staff was friendly.
Menginap 3 malam pada bulan Januari 2023

8/10 Bagus

christer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Rent och fräscht. Jätteskön säng. Dock fanns ej restaurang som det står i informationen, endast frukost erbjuds. Det gick ej att betala med kort.
Menginap 7 malam pada bulan Januari 2023

10/10 Sangat Bagus

Jacques

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2022

10/10 Sangat Bagus

arnaud

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2020

10/10 Sangat Bagus

Luna, GVA

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a GeM of a hotel.... Just a dozen of whitewashed bungalows in a well tended garden, with delightful details : driftwood hangings, bamboo banisters / furniture & repousse pierced metal lampshades. Common areas nicely designed, with comfort in mind such as large sofas, bean bags, colourful pillows on chairs. Cute pool. High pressure shower, super comfortable bed & in a quieter area of the island, while everything a scooter ride away.. Beach not the best to swim off of, but very nice view of the ocean, boats & Bali’s hills & volcano. Don’t hesitate... attentive & welcoming management & staff & you’re awakened by sweet bird song.....
Menginap 3 malam pada bulan Maret 2020