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Ulasan untuk Holiday Inn and Suites Overland Park West, an IHG Hotel

3 out of 5
Holiday Inn and Suites Overland Park West, an IHG Hotel
8787 Reeder St, Lenexa, KS

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 230 dari 600 ulasan" "
Penilaian 8 - Bagus. 183 dari 600 ulasan" "
Penilaian 6 - Cukup Baik. 117 dari 600 ulasan" "
Penilaian 4 - Buruk. 39 dari 600 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 600 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

8,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Barb

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and very enjoyable stay
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Makayla

Disukai: Kebersihan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 13 Mei 2024
Thank you for leaving a rating of your recent stay with us, Makayla!

10/10 Sangat Bagus

Mike

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
❤️
Menginap 1 malam pada bulan April 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 22 Apr 2024
Hi Mike, Thanks for leaving a 5-star review of your recent stay with us. We really appreciate it!

8/10 Bagus

Tiffany

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hristijan pada tanggal 13 Apr 2024
Hi Tiffany, Thank you for taking the time to rate your stay with us.

2/10 Sangat Buruk

Chris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 22 Mar 2024
Thank you, Chris, for leaving a rating of your recent stay. I am sorry we didn't meet your expectations. I do hope you consider giving us a try in the future. Thanks again,

2/10 Sangat Buruk

Scott, Elburn

Tidak Disukai: Staf & layanan
Stuck on the airplane for 8 hours because of the weather and couldn’t land in KC, after finally landing and getting to the hotel at 4am they tell me my room was sold because I didn’t check in… I can’t quite check in when I’m stuck on an airplane. Front desk lady was extremely rude on top of it all.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 18 Mar 2024
Hi there Scott, Thank you for leaving feedback on our hotel. I am very sorry that we were unable to accommodate you when you were finally able to get to the hotel. Very occasionally oversells happen and don't resolve by the end of the evening and some guests get bumped. I know that makes for a difficult arrival experience. I will be sharing your feedback with my colleagues so we can do better in the future. Again, I apologize,

8/10 Bagus

Barry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Hotel is remodeling and the restaurant is under construction.
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 13 Mar 2024
Hi Barry, Thank you for leaving a review of your recent stay with us. We are renovating our restaurant and making some improvements elsewhere, we can't wait for the changes! Hope you stay with us again in the future. Thanks again,

10/10 Sangat Bagus

Ernest

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Thank you
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 13 Mar 2024
Hi Ernest, Thank you for the 5/5 rating of your recent stay with us! I hope we can welcome you back again soon. Thanks again,

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Whirlpool was properly temped
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 12 Mar 2024
Hi David, Thank you for leaving a review of your recent stay with us! I am glad that our Whirpool worked for you. I hope we can welcome you back again soon. Thanks again!

8/10 Bagus

Elizabeth

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was clean spacious for our family, convenient to the locations we were in town visiting and reasonably priced. Didn’t realize the pool and hot tub were outside upon booking but the pool was heated.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 11 Mar 2024
Hi there Elizabeth, Thank you for leaving a review of your recent stay here. I am glad that we worked for your needs and I hope we can welcome you back again soon. Thanks again!

6/10 Cukup Baik

Elizabeth

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
When we arrived, the hotel’s restaurant was under construction. The alternate dining option provided was in a small room that was not cleaned and had minimal service; the floors of our hotel rooms also did not appear well vacuumed. For the price of the stay, I expected better upkeep and amenities
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 11 Mar 2024
Hi there Elizabeth, Thank you for leaving feedback of your recent stay with us. I am sorry that you were disappointed with your experience. I do hope you consider giving us a try again in the future. Thanks again,

10/10 Sangat Bagus

Josue J

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The cleaningis impeccable
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hristijan pada tanggal 9 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.I am glad that you enjoyed your stay and found that cleanliness is one of the best things about this hotel. We sure hope to see you soon!

10/10 Sangat Bagus

Joshua

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was a very nice property
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 4 Mar 2024
Hi Joshua, Thank you for leaving a rating of 5 stars for your recent stay with us. I hope we can welcome you back again soon. Thanks so much!

10/10 Sangat Bagus

Angelique

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I love it
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 26 Feb 2024
Hi there Angelique, Thank you so much for taking the time to give us a 5-star review! I am so glad you enjoy staying with us. I hope we can welcome you back again soon. Thanks again!

8/10 Bagus

Kourtney

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was well maintained and room was nice.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 21 Feb 2024
Hi Kourtney, Thanks for leaving a review of your stay with us! I'm glad you enjoyed your visit. I hope we can welcome you back again soon. Thanks again!

10/10 Sangat Bagus

Kristin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very clean, right off the expressway, and had meal options.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 20 Feb 2024
Hi there Kristin,Thank you for leaving a review of your stay with us! I am so glad we worked for your needs. I hope we can welcome you back again soon. Thanks so much!

6/10 Cukup Baik

Vera

Bepergian bersama keluarga dan anak
I was the under the impression there was an indoor pool and there not that day. Frustrating. There needs to be way better communication.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hristijan pada tanggal 4 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.I apologize if you were advised from our end that the indoor pool is open, because we have the information on our website that that's not the case this winter. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bagus

Richard

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hristijan pada tanggal 4 Feb 2024
Hi Richard, thanks for taking the time to rate your stay with us.

10/10 Sangat Bagus

DARREYL

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hristijan pada tanggal 4 Feb 2024
Hi Darreyl. Thank you for rating our hotel 10 out of 10. I am so glad you enjoyed your stay!

10/10 Sangat Bagus

Janelle

Bepergian bersama keluarga
Disukai: Fasilitas
It was great!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hristijan pada tanggal 28 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.We really appreciate you ranking our hotel 5/5.

10/10 Sangat Bagus

Kaylene

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was extreme friendly, pleasant, and helpful! Safe and clean place to stay.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 22 Jan 2024
Hi Kaylene, Thank you for leaving a 5-star review for your recent stay with us! I am so glad you found our staff to be friendly and helpful. We really appreciate it and would love to welcome you back soon. Thanks again,

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 22 Jan 2024
Thank you for leaving a 10/10 rating of your stay with us, Christopher! We really appreciate. Thanks again,

2/10 Sangat Buruk

Stan

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hristijan pada tanggal 4 Feb 2024
Thank you for taking the time to rate your experience at Holiday Inn OVERLAND PARK-WEST.I am sorry that we did not meet your expectations. We hope you will give us another chance.

8/10 Bagus

Heather

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Older hotel needing upgrades, there was a wedding so it was busy and louder. We would stay again.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hristijan pada tanggal 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Sangat Bagus

ernest, Lees Summit

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The checkin, facility, room, even the temp restaurant was excellent. Checkout was an exercise in ignoring the guest and focusing only on the admin work of the receptiinist No trolleys for checkout, was told they were all on 8th floor. They were 8 of them unused by workers setting up for event. At checkout asked for bill was told we dont give them out because reservation was third party. A simple piece of paper? The customer experience is what makes or breaks a hitel Tien the receptiinist had no concern for the customer experience onky her job assignments
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hristijan pada tanggal 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bagus

Kabao

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 12 Jan 2024
Hi there Kabao, Thank you for leaving a rating of your recent stay with us! I hope we can welcome you back again soon. Thanks again,

8/10 Bagus

Leslie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool was heated, but it was outside. The hot tub was great, but getting out of it when the temp is in the 10s was extremely hard
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 12 Jan 2024
Hi there Leslie, Thank you for leaving a review of your recent stay with us. I am glad you were able to enjoy the pool area somewhat despite the cold! We hope to welcome you back again soon. Thanks again!

10/10 Sangat Bagus

Norma

Bepergian bersama teman
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 10 Jan 2024
Hi Norma, Thank you for this 5/5 rating of your recent stay with us! I hope we can welcome you back again soon. Thanks again,

10/10 Sangat Bagus

Mark

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a bad snow storm but the parking lot was clear. Also had a water heater go down but it was repaired quickly even during the snow issue. Thank you for taking such good care of your guests.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 10 Jan 2024
Hi Mark, Thank you so much for this great review. I'm glad you felt we kept you safe and that we resolved the water issue quickly. I really appreciate you taking the time to leave comments. Thanks again!

10/10 Sangat Bagus

Mary

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The desk staff was amazing.She was so helpful and professional.The room was spotless.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Heather Shull, General Manager pada tanggal 8 Jan 2024
Hi Mary, Thank you for leaving a 5-star review of your recent stay with us! I am so glad you found our staff to be friendly and your room to be so clean. I hope we can welcome you back again soon!

10/10 Sangat Bagus

Billi

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hristijan pada tanggal 28 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We are so glad that you enjoyed your stay.

6/10 Cukup Baik

Suzana

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 8 Jan 2024
Thank you for leaving a rating of our hotel. We hope to welcome you back soon!

8/10 Bagus

DeAndria

Disukai: Fasilitas, kondisi & fasilitas properti
Clean and quiet so far!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 5 Jan 2024
Hi there DeAndria, Thanks for leaving a review of our hotel. I'm glad you found us to be clean and quiet. Hope to welcome you back again soon!Thanks so much,

10/10 Sangat Bagus

Kelly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff
The front desk staff was friendly both checking in and checking out!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 29 Des 2023
Hi there Kelly, Thank you so much for leaving a 10/10 review! I am glad our staff was friendly. I hope we can welcome you back again soon. Thanks again!

8/10 Bagus

Regina

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 29 Des 2023
Hi Regina, Thank you for leaving a rating of your recent stay with us. I hope we can welcome you back again soon!

8/10 Bagus

James

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hristijan pada tanggal 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Sangat Bagus

Linda

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hristijan pada tanggal 24 Des 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I am glad that you enjoyed your stay!

6/10 Cukup Baik

Millie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Customer service guy very nice, but advertised restaurant its closed and and indoor our door pool but its outdoors and cold! Plus hot tub is outside and green turn jets on and smelled of mold gross. We picked this because kid could swim but NO. Good thing Bass Pro had Santa
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 18 Des 2023
Hi there Millie, Thank you for leaving a review. I'm glad to hear that you enjoyed your interactions with our staff but I apologize that the pool didn't meet your expectations. I do hope you consider staying with us again. Thanks again,

10/10 Sangat Bagus

Kenny

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The stay was wonderful, staff was helpful, everything we needed was nearby. Pool and Hot Tub felt fantastic even though it was 40 degrees outside.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 18 Des 2023
Hi Kenny, Thank you so much for leaving a review of your recent stay with us! I am so glad that we worked for your needs and that you enjoyed your interactions with our staff. Thank you again for this feedback!

10/10 Sangat Bagus

Rhonda

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 8 Jan 2024
Thank you so much for leaving a 5-star rating of our hotel! I hope we can welcome you back again soon. Thanks again,

10/10 Sangat Bagus

cindy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hristijan pada tanggal 10 Des 2023
Thank you so much for taking the time to share your experience with us. I am glad that you enjoyed your stay and found the hotel to your liking. We will see you soon.

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice
Menginap 1 malam pada bulan November 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 7 Des 2023
Hi Michael, Thank you for leaving a 5/5 review of your stay with us! I hope we can welcome you back again soon. Thanks again,

10/10 Sangat Bagus

Ryan

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My wife said it’s very clean and I had no issues sleeping. If she approves it just book she has ocd and is Latina.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 5 Des 2023
Hi there Ryan, I'm glad you found our hotel to be clean and comfortable. Thanks so much for leaving this review. I hope we can welcome you back again soon!

10/10 Sangat Bagus

Carole

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 5 Des 2023
Hi there Carole, Thanks for the 10/10 rating of our hotel!

10/10 Sangat Bagus

Eric, Albuquerque

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outside pool was nice and warm and hot tub just right (but only one jet worked). Hotel’s restaurant was closed on Thanksgiving day, but they provided complimentary coffee and pastries which was a nice touch.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 30 Nov 2023
Hi Eric, Thanks for leaving a review! I am so glad that you enjoyed your stay with us and found us to be comfortable. I hope we can welcome you back again soon. Thanks again!

10/10 Sangat Bagus

Alma

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was clean
Menginap 1 malam pada bulan November 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 28 Nov 2023
Hi there Alma, Thank you for leaving a review of your recent stay with us. I'm glad you found your room to be clean. I hope we can welcome you back again soon. Thanks again,

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean hotel and staff was nice.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Heather Shull, General Manager pada tanggal 24 Nov 2023
Hi Jennifer, Thank you for leaving a 5-star rating of our hotel. I am so glad you enjoyed your stay with us. I hope we can welcome you back again soon. Thanks again!

10/10 Sangat Bagus

Rebekah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Hristijan pada tanggal 21 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for ranking 5/5 and I am glad that you enjoyed your stay.

10/10 Sangat Bagus

Jorge

Menginap 1 malam pada bulan November 2023
Tanggapan dari Hristijan pada tanggal 19 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for ranking our hotel 5.

10/10 Sangat Bagus

anissa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hristijan pada tanggal 15 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so glad you enjoyed your stay. We sure hope to see you again.