Apartments in Lens - Liévin

"1. Apartment was on 2nd floor which was too high for my 67 year old dad to climb. Booking did not mention which floor we would get or we would have chosen another hotel. 2. Even though our booking requested stay for 4 adults and 3 children, Hotel was set up for 5 guests as it had 5 beds, 5 teaspoons, 5 forks and 5 knives only. 3. We paid by debit card so were expecting to be given a pin at reception address given in an email but when we got there, we found no one To top it all, there was no...