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Ulasan untuk The Inn at Leonardtown, Ascend Hotel Collection

2.5 out of 5
The Inn at Leonardtown, Ascend Hotel Collection
41655 Park Avenue, Leonardtown, MD

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 65 dari 93 ulasan" "
Penilaian 8 - Bagus. 17 dari 93 ulasan" "
Penilaian 6 - Cukup Baik. 3 dari 93 ulasan" "
Penilaian 4 - Buruk. 4 dari 93 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 93 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

DEBBIE

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Went to check in and no one was at the desk. after looking around to see if someone was around. I see the door propped open with a brick. I walk outside. Hear a voice saying Can I help you? Said trying to check in, do you work here? She says yes. Comes around with a Dunkin Ice Coffee in her hand! Upon checking out next morning. No good morning how was your stay from the day clerk. No thank you when leaving. I emailed the general manger.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Cameron

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
1. The key to the room didn't work. 2. The TV didn't work and when called for service no one showed up to fix it. 3. Tried calling the front desk but the phone didn't work so I had to use my cell to call them. 4. There were no spoons to eat our yogurt. 5. The receptionist called while we had left the hotel and told us we left some items. We didn't think so we asked her to verify it with housekeeping but she never called us back.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Danny

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very friendly and welcoming!
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jonathan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Dianna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

MICHAEL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Bonnie pada tanggal 3 Mar 2024
Howdy Michael! Thank you for staying with us. We hope to have you with us again so we can have the chance to raise that to a 10;)

10/10 Sangat Bagus

Bradford

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice location
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Bonnie pada tanggal 3 Mar 2024
Hi Bradford! We're elated that we were able to provide you with an excellent stay in a nice location. Please visit us again whenever you're in the Leonardtown area!

10/10 Sangat Bagus

Kelly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location and service!
Unfortunately, my visit to Leonardtown was for a funeral rather than something fun. I booked this hotel as it was right in town and within walking distance to restaurants and the funeral home (w/i 3 blocks) Parking was easy. The staff was friendly and helpful. The room was well appointed and the bed comfortable. While I didn't see it in the listing, I was pleasantly surprised to learn that they did offer breakfast as part of the room rate. The self-service buffet was simple but tasty (fresh waffles and coffee for the win!) I hope that my next occasion to visit Leonardtown is a happier one, and will stay at this property again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Bonnie pada tanggal 3 Mar 2024
Hi Kelly! Thank you so much for the glowing review! We're sorry you were here for a sad time, but we're happy to have provided you with the comfort you needed. Please come visit us again whenever you're in the Southern Maryland area:)

8/10 Bagus

Ali

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Olga

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

DENNIS, burtonsville

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Bonnie pada tanggal 3 Mar 2024
Hi Dennis! Thank you for the awesome score! It was great having you visit us here in the Southern Maryland area. We would be pleased to have you stay again:)

6/10 Cukup Baik

Michael

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Morgan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was perfect for my wedding night.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joseph

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Don

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the convenience of walking to waterfront and local restaurants. It was more expensive to book direct than it was with EXPEDIA.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Frank, Fallston

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I can't say enough about the positive experience I had at The Inn. Perhaps the cleanest property I ever stayed in. Walkable to a coffee shop/bakery, ice cream shop, several gift and retail shops, bars, and restaurants. But the staff was certainly the highlight. Bonnie, the General Manager, helped me with a complex logistical issue and could not have been more accommodating. Every staff member I engaged with was personable and helpful. I had a great experience!
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari The Staff at The Inn at Leonardtown pada tanggal 6 Nov 2023
Thank you so much Frank! We appreciate awesome guests like you!

2/10 Sangat Buruk

Edward

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The management of this property were extremely rude and unhelpful. Would never recommend this hotel.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Bonnie pada tanggal 26 Sep 2023
Dear Edward,I hope you are well. I am a bit confused by your review as it shows you never stayed at our property. Further, I have never spoken to you. Perhaps this was meant for another hotel?Best regards,

10/10 Sangat Bagus

Judy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari The Staff at The Inn at Leonardtown pada tanggal 6 Nov 2023
Hi Judy! Thank you so much for the great rating! We hope to have the pleasure of serving you again!

10/10 Sangat Bagus

T

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Anita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The property was nice as well as the staff ; the only critical feedback was the dampness in the room .
Menginap 4 malam pada bulan Agustus 2023

10/10 Sangat Bagus

CONNIE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Kevin Gerard, New Haven

Disukai: Kebersihan
Breakfast was a joke - cereal, dry pastries, Keurig coffee and microwave stuff from Costco. About 7:00am my second morning of 2 there was no hot water for a shower. Called the desk and was told to leave it running because it takes a bit for the water to warm. Let it run 15 minutes (total waste of water) and it never got hot. As I was leaving to check out about 9:30 I washed my hands and finally hot water. And the chair is too low for the desk. My laptop was at my chin if I tried to use the desk.
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Charles

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This is a nice place to stay in downtown Leonardtown. Good value for the money.
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Debbie

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

lynne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Decorated beautifully! Very comfortable, staff was very pleasant and helpful, always smiling and saying good morning or hello. Convenient to many places, food, sightseeing. Loved it!
Menginap 7 malam pada bulan Juni 2023

4/10 Buruk

Debbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There was no shower curtain on the shower in the bathroom. Also the bed creaked when you laid down and moved around. 2nd time staying here. 1st time was nice.
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Brittany

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wonderful stay!
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Teresa

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Debbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was very clean, comfortable. The check in and checkout staff were extremely friendly.
Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

David

Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2023
Tanggapan dari Staff of The Inn at Leonardtown pada tanggal 1 Mei 2023
A most excellent review! Thank you for the 10/10 review! Please visit us again whenever you're in the Southern Maryland area.

10/10 Sangat Bagus

Dana

Menginap 1 malam pada bulan April 2023

8/10 Bagus

Massey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was very nice.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Staff of The Inn at Leonardtown pada tanggal 1 Mei 2023
Thank you Massey! It would be great to have the opportunity to serve you again:)

10/10 Sangat Bagus

Sara

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Conveniently located in a cute, historic district. Shops and restaurants all convenient. The staff, particularly Kim were very friendly and helpful. The room was clean, comfortable and quiet. I will definitely stay again.
Menginap 2 malam pada bulan April 2023
Tanggapan dari Staff of The Inn at Leonardtown pada tanggal 1 Mei 2023
Thank you Sara! We will be sure to let Kim know about your glowing praise:) It's always a delight to know that we have made our guests feel comfortable and relaxed in a clean, convenient setting. We hope to see you again soon!

10/10 Sangat Bagus

Astro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Staff of The Inn at Leonardtow pada tanggal 1 Mei 2023
Wow! Loved the 5/5 review! Thank you Astro!

8/10 Bagus

Edward

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Very nice hotel but our room smelled like cleaning supplies. Also wish the hotel had a fitness room. Great location though and vey friendly staff.
Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Nicholas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
It’s our go to place to stay when we travel to MD
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Staff of The Inn at Leonardtown pada tanggal 1 Mei 2023
Thank you Nicholas! We think you're pretty awesome too and love being your "Go To" place:)

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari The Staff at The Inn at Leonardtown pada tanggal 17 Mar 2023
Dear Anonymous,Thank you for reviewing our hotel. I am disappointed to see that we were not able to provide you with the stellar accommodations we are known for. I am not sure what caused this as there was no detail, but I must apologize. If you have time in the future, then I would love it if you could call the hotel and speak to our manager about what we could have done better to make your stay an enjoyable one. We look forward to serving you in the future!

10/10 Sangat Bagus

Caterina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Staff at The Inn at Leonardtown pada tanggal 28 Feb 2023
Wonderful to have your 10/10 review Caterina! Thank you so much! We hope this means we'll be seeing you again in Leonardtown:)

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable stay and great staff!
We checked in Saturday afternoon early and they accomodated us without any hesitation. When we returned around 11pm we discovered that our heat wasn't working. I spoke with David who graciously and thoroughly checked the unit. It was decided that the unit was broken and we went down to the lobby to be assigned another room. While David was assigning us another room, Colette (sp?) searched offices and closets (some twice) for a space heater. They were great! I called today (Monday) because I realized that I left an outfit there. I spoke with Jacqueline (sp?) who knew immediately what I was referring to. She took all of my neccessary info, informed me that the card on file will be used for S&H and committed to having it shipped back to me. The customer service provided here could not have been better. There's a quote at the desk that says something like "Arrive as guests and leave as friends". David, Colette and Jacqueline truly made an effort throughout all of my weekend events at The Inn to part as friends.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Staff at The Inn at Leonardtown pada tanggal 28 Feb 2023
Great to hear Stephanie! Thank you so much for the kind words concerning David, Colette, and Jacqueline. Your issue was not typical so it kind of moved them into improv mode, but it was great to see they exceled! Please let us have the pleasure of serving you again:)

10/10 Sangat Bagus

Blake

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice, quaint little town. The Inn was clean, newly furbished and the staff were very friendly. If you're visiting, this is the place to stay.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Staff at The Inn at Leonardtown pada tanggal 28 Feb 2023
Thank you Blake! We hope to see you again!

10/10 Sangat Bagus

Mark

Menginap 4 malam pada bulan Desember 2022

10/10 Sangat Bagus

Darrell

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice. Great location

10/10 Sangat Bagus

Morgan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice area, kind staff & peaceful stay for being in town for the weekend for a wedding would definitely return

10/10 Sangat Bagus

Brittany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2022

10/10 Sangat Bagus

michele

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was spacious, clean, and well appointed. The staff was pleasant, and the breakfast options were plentiful. Parking was great, however the local maintenance crew took up quite a few of the spaces, so you had to navigate the work trucks. The hotel was close to other building, so you had to use the screens for privacy.
Menginap 3 malam pada bulan September 2022
Tanggapan dari Bonnie pada tanggal 4 Okt 2022
Hi Michele! Thank you for the wonderful praise of our staff and accommodations. Yes, the town maintenance crews should be finished shortly with the construction across from the hotel. I hope we will have the pleasure of seeing you again in the near future! Have a fantastic Fall Season!

10/10 Sangat Bagus

Janeen

Disukai: Kebersihan, staf & layanan
Everything was great
Menginap 2 malam pada bulan Agustus 2022

8/10 Bagus

Keith A

Bepergian bersama keluarga
Disukai: Staf & layanan
While I question the "boutique" description, the hotel is in a convient location and somewhat new. No thrills, but it got the job done. The staff were approachable and friendly.
Menginap 1 malam pada bulan Agustus 2022