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Ulasan untuk Hampton Inn Lexington South-Keeneland/Airport

2.5 out of 5
Hampton Inn Lexington South-Keeneland/Airport
3060 Lakecrest Cir, Lexington, KY

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 174 dari 431 ulasan" "
Penilaian 8 - Bagus. 158 dari 431 ulasan" "
Penilaian 6 - Cukup Baik. 56 dari 431 ulasan" "
Penilaian 4 - Buruk. 21 dari 431 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 431 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Yuet Hing Ellis, Tung Chung

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
No clothes hanger, tooth brush and paste, slippers etc
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Kevin

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
Great staff, nice rooms. Guest Room doors close very loud and wake you several times during night as others go and come. Loved location
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Brian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love it here
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Jeffrey, Mason

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
No cups or glasses. No lids for coffee by front desk. Only one set of towels, had to ask for 2nd set. They offer free LYFT from airport but night clerk wasnt authorized to request it. Much of holltel is nice but could use newer touches.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 6 Apr 2024
Hi Jeffrey, Thank you for taking time to share your feedback. We are sorry to hear that you experienced issues during your stay. I would be happy to chat more about this if you give the hotel a call. We hope to see you again one day to redeem ourselves with a much better stay. Take care, Kiersten

2/10 Sangat Buruk

Amy

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 6 Apr 2024
Hello, Thank you for rating your stay with us. We would love to hear more about why you gave us this rating. Feel free to call the hotel directly to discuss if you wish. Take care, Kiersten

8/10 Bagus

Glenn R

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
in town for pleasure, ate at three different restaurants across the street, found the location quite convenient for driving tours and getting out into the countryside
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 6 Apr 2024
Hello, Thank you for taking time to share feedback about your experience. We are happy to see that you found our location very convenient and love that you were able to experience the best of Lexington! We hope to again see you one day. Take care, Kiersten

8/10 Bagus

Sarah

Disukai: Kebersihan, staf & layanan
They have the most awful pillows of any hotel I've ever been to! That's seriously my only complaint, but my goodness the pillows were so flat.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 6 Apr 2024
Hello, Thank you for your feedback about your stay with us. We are sorry to hear that you did not enjoy the pillows, but we are happy to share that we have replaced all guest room pillows since you stayed! We welcome you back for a better night's rest with our new pillows. Until next time, Kiersten

10/10 Sangat Bagus

Debbie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 18 Feb 2024
Hello Debbie, We are delighted to hear that you enjoyed your stay with us! Our team works hard to create exceptional guest experiences. You are always welcome back if you find yourself in Lexington again. Take care, Kiersten

10/10 Sangat Bagus

Elliott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 18 Feb 2024
Hi Elliot, Thank you so much for taking a moment to share feedback about your stay with us! We are so happy to see a 10 out of 10 score; Our team works hard to deliver an exceptional guest experience and are so excited to see that hard work pay off. Feel free to stop by anytime you wish. Until next time, Kiersten

8/10 Bagus

Jonathan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 24 Jan 2024
Hello, Thank you for your feedback! We are so happy to hear that you enjoyed your stay. You are always welcome back when you find yourself in Lexington! Thanks, Kiersten

10/10 Sangat Bagus

Lori

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Coffee in the morning wasn't very hot but everything else was great. Thank you.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 24 Jan 2024
Hello, Thank you so much for taking time to share your feedback. We are sorry to hear that the coffee wasn't very hot and will be sure to correct this issue. Otherwise, we are happy that you mostly enjoyed your stay! Thank you, Kiersten

8/10 Bagus

Stephen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, very friendly staff, convenient parking, quiet.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 24 Jan 2024
Hello, Thank you for your feedback about your stay in December. We are happy to hear that you enjoyed your time with us. See you next time, Kiersten

8/10 Bagus

Zachary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

David

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Tracie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property offers late check out for no additional fee. The desk clerk was super nice and helpful. The room was clean and comfortable. Will definitely stay here again if needed.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

John

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan November 2023

8/10 Bagus

Carol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There seemed to be a shortage of supplies day 1-5. Toilet paper, cups, pool towels, garbage bags. Housekeeping great though and responsive to needs as much as the could be. Desk staff nice. Like 24 hr coffee, tea, hot water
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Juan

Disukai: Kebersihan, fasilitas
Very good excelente.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Robert

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Location in Lexington.
Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Jennifer

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Crazy uncomfortable stay
It was one of the worst hotel stay that we have had. The first room they put us in the door was missing on the entertainment center cabinet. There was four slices of pizza on the side of the cabinet behind the trashcan that must’ve gotten missed. The bed was made sloppy as if someone had laid in it. We initially thought, someone was staying in the room. Front desk wasn’t sure what happened. Went to put us in another room but had to get luggage out of old room. I had forgotten the room number. I had forgotten room number and so did the attendant. She then proceeded to knock on multiple doors to find my room . It was very bizarre and we would definitely not stay again.
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 21 Nov 2023
Hello, Thank you so much for taking time to share feedback about your recent stay. I agree that your experience was bizarre and far from the normal experience that we strive to provide to our guests. This information has not been taken lightly and will be looked into with great detail. In the meantime, I would be happy to chat further if you would like; Feel free to reach out to me directly at the hotel. Thank you again and take care.-Kiersten

8/10 Bagus

Dan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Clean place
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 22 Nov 2023
Hello, We are happy to see that you enjoyed your stay and welcome you back anytime you would like! Take care, Kiersten

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Harold

Nice location. Lobby is a little small. Room temperature was hard to regulate. If you arrive late parking may be a challenge.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Chass

Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 1 Okt 2023
Hello, Thank you for sharing your feedback. We apologize that you had to experience our renovation as we know it is never convenient for anyone. Although necessary, we are excited to finish up as well so that we can get back to 100% service. We invite you back once it is complete so that we can make up for this experience. Sincerely, Kiersten

6/10 Cukup Baik

Adam

Disukai: Staf & layanan
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 30 Sep 2023
Hello, Thank you for rating your recent stay with us. We value all feedback from our guests. We apologize if the current renovation compromised your experience with us, but it will be finished up the first week of October. We invite you back once it is complete to experience our beautiful hotel at 100%. Sincerely, Kiersten

4/10 Buruk

hugo

Traveler bisnis
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Hotel en obra
El hotel lo están remodelando y está sucio y mucho ruido todo el día
Menginap 2 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 24 Sep 2023
Hello, Thank you for providing feedback about your recent stay. We apologize that you experienced us during our short renovation but hope that you will come back to visit when our hotel is back to 100% potential. You are always welcome back if you find yourself in Lexington again! Thanks, Kiersten

10/10 Sangat Bagus

Carol

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 24 Sep 2023
Hello, Thank you for the wonderful rating! We value every opportunity that we have to make our guests stay exceptional. You are always welcome back if you are in Lexington again!Thanks, Kiersten

8/10 Bagus

William

Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 1 Okt 2023
Hello, Thank you for taking time to rate your stay with us. We value all guest feedback and will be happy to report this to our team. You are always welcome back when you find yourself in Lexington. Sincerely, Kiersten

8/10 Bagus

Jonathan C

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 24 Sep 2023
Hello, Thank you for taking your time to rate your stay! We are glad to see that you enjoyed your time with us. We hope to see you again one day in the future!Thanks, Kiersten

10/10 Sangat Bagus

yi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It is near the airport but still quite.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 24 Sep 2023
Hello, Thank you for the wonderful rating! It was a pleasure to take care of your lodging needs. We hope you visit us again soon! Thanks, Kiersten

10/10 Sangat Bagus

Cathy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and great location.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 24 Sep 2023
Hello, Thank you so much for taking your time to share your feedback. We are so glad to hear that your stay was exceptional. We strive to provide 100% to every guest. You are always welcome back if you find yourself in Lexington again! Thanks, Kiersten

10/10 Sangat Bagus

Cathy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Totally updated. Loved the friendly staff.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 24 Sep 2023
Hello, Thank you for the amazing feedback about your time here with us! We are always happy to see that our guests enjoy their stay. We hope to one day see you again! Thanks, Kiersten

10/10 Sangat Bagus

nicholas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place to stay
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 14 Jul 2023
Hello, We are delighted to see that you enjoyed you time here at the Hampton Inn Lexington South! You are always welcome back of you ever find yourself in Lexington again.Thank you, Kiersten

8/10 Bagus

Samantha

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Kiersten pada tanggal 6 Jul 2023
Hello, Thank you for taking your time to provide feedback about your recent stay with us! We are happy to see that you enjoyed your time here. You are always welcome back when you find yourself in Lexington.

8/10 Bagus

Blair

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan
The hotel could use some updating. Overall and okay place to stay for one night.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Kiersten pada tanggal 6 Jul 2023
Hello, Thank you for your feedback about your stay with us. We love the opportunity to hear what our guests think about the experiences that we are providing. I have noted this feedback about needing an update and will share this with the appropriate team. We hope to see you again when you are in Lexington next!

10/10 Sangat Bagus

Tommy

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 23 Jun 2023
Hello, Thank you for taking time out of your day to provide feedback about your recent stay with us! We value our guests responses and are delighted to see that you enjoyed your time here with us. You are always welcome back to our hotel when you find yourself in Lexington. Sincerely, Kiersten

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was a one man show but he was great!
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 23 Jun 2023
Hello, Thank you for your feedback! We are glad to see that you had an exceptional experience at our hotel and welcome you back at any time. Sincerely, Kiersten

10/10 Sangat Bagus

Donald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
y
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 23 Jun 2023
Hello, Thank you for the time that you took to provide us with feedback about your stay. We are happy that you enjoyed your time here with us and would love to have you back anytime you find yourself in Lexington. Sincerely, Kiersten

10/10 Sangat Bagus

Terry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 17 Jun 2023
Hello, Thank you so much for taking your time to give feedback about your recent stay. We are delighted to hear that you enjoyed your time here with us and invite you back when you are in Lexington next! Thank you, Kiersten

8/10 Bagus

Jason

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 17 Jun 2023
Hello, We appreciate the time that you took to provide us with your feedback. It is wonderful to see that you enjoyed your stay! Thank you, Kiersten

6/10 Cukup Baik

Elizabeth

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 17 Jun 2023
Hello, Thank you so much for your feedback. We are disappointed to see that we did not fulfil our goals to provide a great stay for you. Feel free to reach out further to chat about it if you wish. Thank you, Kiersten

2/10 Sangat Buruk

Phillip

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 17 Jun 2023
Hello, Thank you for taking your time to provide feedback to us. We apologize that your stay did not go as planned. We would love an opportunity to make it up to you. Please feel free to reach out further if you wish to chat more. Thank you, Kiersten

10/10 Sangat Bagus

Bruce

Menginap 4 malam pada bulan Mei 2023
Tanggapan dari GM pada tanggal 23 Jun 2023
Hello, We are delighted to see that you enjoyed your stay with us! Thank you for sharing your feedback. We welcome you back anytime you find yourself in Lexington again. Sincerely, Kiersten

6/10 Cukup Baik

Gala

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari GM pada tanggal 17 Jun 2023
Hello, Thank you for your feedback. We apologize that your stay was not a 10 out of 10. We did not live up to our goal if this was the case. Please feel free to reach out further if you would like to talk more about it. Thank you, Kiersten

2/10 Sangat Buruk

Brandon

I booked a room with Hampton through Expedia a week in advance. Upon arriving at the hotel I was informed that they had over-booked and did not have a room for me No alternative or refund was offered and I was forced to pay for a room at another establishment.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari GM pada tanggal 17 Jun 2023
Hello, We thank you for the time that you took to provide feedback to us. We are saddened to hear that your stay was less than satisfactory. This is not our goal and we strive for exceptional experiences for our guests. If you ever find yourself back in Lexington we would love the opportunity to make this right. Thank you, Kiersten

8/10 Bagus

lindy

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari GM pada tanggal 17 Jun 2023
Hello, We appreciate the feedback about your recent stay. We are so glad to hear that you enjoyed your stay with us! We hope to see you back when you come through Lexington next. Thank you, Kiersten Fogleman

6/10 Cukup Baik

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Everyone was very nice and helpful. The room was clean. The bed was way too soft and the floor was slanted. As you walked to the bathroom it dropped a good two inches on a slant. Probably won't stay there again.
Menginap 2 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 2 Mei 2023
Hello, Thank you so much for providing feedback about your recent stay! We will absolutely be looking into the issue that you experienced. We apologize that it impacted your stay negatively but hope that when you come to Lexington next, we can make it up to you. In the meantime, never hesitate to reach out to chat with us. Sincerely, Kiersten GM

6/10 Cukup Baik

Haele

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Our room was really dusty, the mirrows in the bathroom had toothpaste all over them, and there were toenails on the counter. Also the floors werent very clean. I went to go take a shower and the tub wouldnt drain. I will say that staff was nice about it and put us in a new room. The shower worked fine but everything else was the same. I do appreciate staff for putting us in a new room. So thank you for that.
Menginap 2 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 2 Mei 2023
Hello, Thank you for taking your time to provide us feedback about your recent stay. I apologize that you experienced this at our property. This is certainly not the guest experience that we strive for. I am happy to hear that our staff was able to correct the situation by moving you to a clean room. You are always welcome at our hotel anytime you may find yourself in Lexington. Sincerely, Kiersten GM

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Nice room, uncomfortable bed
Nice room, friendly staff, the bed was too firm for our tastes, but overall a good experience.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 29 Apr 2023
Hello, Thank you for taking your time to provide feedback about your recent stay! We are delighted to hear that your stay was exceptional and welcome you back the next time you are in Lexington!Sincerely, Kiersten GM

10/10 Sangat Bagus

Brittany

Menginap 5 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 29 Apr 2023
Hello, Thank you for providing your feedback! We welcome you back if you ever find yourself in Lexington again. Sincerely, Kiersten GM