Search Family-Friendly Hotels in Lo de Marcos

"Exelent food,service, instalations very clean . Ubication was perfect . Beach, clean and fun. I am going back soon."

"Did not have enough staff in the buffet area (waiters/waitresses), staff in the outside bar, no personality, no since of urgency, no waiters approached us for drink refills a couple of days. The room that we had divided us via a door and we could hear everything, we Astro be moved and the manager was supposed to give me a resolution this was on the second day that i reported and no one call me, texted me, nothing was done. I will never go there again. Jose Luis (luggage person was very friendly, the hostess as well."

"The Expedia rep was NOT helpful for us when we had an issue. However the hotel staff were amazing. The buffet was our favourite place to eat"

"Yes "

"Everything was amazing other than our check in experience!! It took over 2 hours and Alejandra was not helpful at all, she had a MAJOR SUPERIORITY ATTITUDE for such a young inexperienced person! We’ve stayed here at this exact Riu 5 times now and this was our first really bad experience!! Not Nice at all!! Also the rooms were so-So!! Average, not impressive at all. We stayed at the the Riu Vallarta and Veronica the manager there was way more accommodating than the manager at the Pacífico Palace!! We upgraded our room and ended up having a suite which was originally advertised on Agoda which we thought we were getting but, once again didn’t receive what we booked!! Hence we paid an extra 500$ Canadian for the room we thought we were getting and were supposed to get through Agoda!! We will be taking this up with Agoda once we return to Vancouver, Canada. All in all Riu needs to upgrade their management staff!! I asked to talk to the GM and they sent some useless person called Elvira to help and she did basically nothing!! Again had a horrible attitude!! They would never last in Canada in this field!!"

"Extremely friendly staff, especially Angel at Andrea restaurant and Ernesto at the pool!"

"Had a wonderful time everything was great"

"Octavio was very helpful and took care of us. The room was not clean. The floors of the bathroom were dirty as were the walls near the toilet. The jacuzzi tub is too high for climbing in and out unless you are over 5' 8" tall. There needs to be steps allowing for safe entry. I banged my leg the first time trying to get into the tub (while using a children's plastic step) and received a huge bruise when I slipped. My husband had to help me in and out of the tub from then on. I am 5'4" btw. This resort catered to families with small children. We tried to play Pickleball and the nets were missing. That was one of the main reasons we picked this resort. There are not enough restaurant choices. The Asian and Italian restaurants were good. No pickleball or tennis activities. Too much catering to "members". Felt like I was at a country club that didn't want me there."

"Excellent environment cant wait for the remodel!"