Cari Chalet di Lofthouse

"The room was clean but the corridor carpet needs a deep clean and proper hoovering. Aldo kitchen staff needs more training how they should talk to their customer with their request. Jane was very helpful and quickly sorted breakfast out for us. Shortage of staff can not be a excuse for not providing the service."

"I really can’t express how disappointed you will be. Staff felt like they really don’t want to be there. If you like broken beds, dirty dusty rooms, cutlery that’s not been washed, beans that are not even no frills, the whole place is like something out of horror movie. I could go on for ages. Stinking towels is like a speciality"

"Much of the hotel is overdue refurbishment, tired decor, signs of wear and tear in fixtures and fittings, except our bathroom which had we think been recently refitted. Room was dirty: grime on sofa and floor that was days/weeks old, finger/toenail on carpet under sofa edge - all signs of cursory hoovering over time, not a one off. Badly stained sofa bed. We noted concerns to staff, immediately corrected … but it had been days/weeks old grime, not just recent. Stain removal on sofa left damp...

"Stay every Sunday for business, I can never fault"

"Really enjoyed our stay at the Grange"

"Lovely hotel and frienadly helpful staff, only issue was I was in a room on the top floor over the bridge. When I got to my room my keycard hadn't been activated so had to trek all the way back to the reception."

"Just as good as when we stayed years ago"

"Clean room and friendly staff, can get hotel residence discount for the nearby carpark"

"I have always enjoyed staying at Hampton by Hilton hotels and have stayed at various locations several times. However, this was by far my worst experience. I was very disappointed with the cleanliness of the room. Both the kettle and the hairdryer were extremely dirty and unhygienic, to the point that I couldn’t use either of them. I would expect a much higher standard of cleanliness from a Hilton hotel. Unfortunately, this stay was a real disappointment and fell well below my expectations."

"No problems st all with room or facilities.Breakfast included in room cost and we had no worries about food."