Search Family-Friendly Hotels in Lombard

"Heat in our room broke twice. Front desk person did not show any compassion although it was below freezing outside. Maintenance guy fixed it but it broke again in the middle of the night. We slept in a freezing room. Another guy came in the morning and fixed it and said that the other person did not do it right. That is why it broke again. Told the front desk but just gave me a sorry. Will never book this hotel again!"

"Good location near O’Hare with a nice shuttle service. When we stayed the hotel was under renovation and we got one of the old rooms. Old carpets and room requiring renovations."

"Meh"

"Rooms were infrequently cleaned and we had to request soap and new towels (no we didn’t have our (no housekeeping) sign up). Other than that it was a nice stay."

"clean room, wonderful pool, breakfast was very good, everything felt effortless."

"Excellent customet service. Our car wouldn't start. The manager got jumper cables from another employee and brought his own car out to jump ours. We didn't even ask, he saw us and volunteered to help. There was a room issue when we first checked in. It was immediately corrected and they gave us 2 free drink tix for the bar onsite."

"Nice historic venue. Rooms were a little musty and bathroom could have been fresher. The lobby was great."

"Upon arrival, the guest service agents were kind and attentive to guests, even while others waited in line, and were careful to give each guest their attention. With this location being in the heart of downtown, it was easy to walk to the theatre or enjoy a walk along the lake."

"The entire hotel smelled amazing, clean but also a nice scent. Also it's been nicely updated, lobby and room. The breakfast was great. Hot or cold, good variety. "