In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Chessington Safari Hotel

3.5 out of 5
Chessington Safari Hotel
Leatherhead Road, Chessington, England

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny Beaton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close the hotel was to the World of Adventure theme park. It was amazing to leave the theme park and instantly be at our hotel. We also loved the customer service we received from the front desk staff and breakfast manager. Our 10 year old daughter was sick for 2 days and they were caring, accommodating and helpful when we explained the situation. The front desk receptionist was also very helpful with directions and bus/train schedules to London and the airport.
Stayed 3 nights in May 2024

8/10 Good

Adam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst not going to Chessington theme park, it was located nicely for our purpose.
Stayed 2 nights in Apr 2024

10/10 Excellent

Inga

Not possible to make a booking table for breakfast,breakfast is not to big choice
Stayed 1 night in Apr 2024

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Joey

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Main parts of hotel were nice, rooms felt dated. Reception staff gave us the incorrect room and then were rude when I raised it.
Stayed 1 night in Apr 2024

6/10 Okay

Louisa

Stayed 1 night in Apr 2024

10/10 Excellent

Lavinia

Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avery comfortable and convenient stay. Excellent facilities and friendly staff. Would highly recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Kayleigh

Stayed 1 night in Apr 2024

8/10 Good

Eamonn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good price
Stayed 2 nights in Mar 2024

10/10 Excellent

Salema

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for children to enjoy, in house activities all through the day…zoo, splash pool refresh & meet & greet CBBC characters in the afternoon
Stayed 1 night in Mar 2024

10/10 Excellent

Kate, Cardiff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place to stay if visiting Chessington. Kids loved the pool. Evening meal was great and so was breakfast. Easy to park.
Stayed 1 night in Mar 2024

4/10 Poor

Kirsty

Travelled with family
Disliked: Property conditions & facilities
Property was great and attractive to kids. Surprised there was no park at the hotel for children as nothing to do unless in theme park or an hour of swimming. Pool was great. Fortunately we had a cancellation as unaware we had to book this in advance. Staff were very unhelpful, couldn’t answer any of our questions at check in. It wasn’t made aware before or after that we would need to make reservations for dinner or breakfast so therefore as restaurant was full we had to eat at a near by pub. Theme park was great, clean and lots of attractions. Sadly 2 of the biggest rides we visited for were shut all day! Animals were great and looked well kept. Would visit the park again but don’t think we would stay in the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joao Pedro

Travelled with family
Convient however the cleanliness isn’t great
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christine ‘the kind breakfast lady’ as my daughter referred to it absolutely made our stay to be honest. As a solo dad with 2 young kids she was such a huge help in starting the day in an amazing way. Also the zoo and splash park was great for having an entertaining stay with the kids for a little holiday.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Mar 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
I fun place to stay with large rooms and friendly staff
Stayed 1 night in Mar 2024

4/10 Poor

laura

Stayed 1 night in Feb 2024

2/10 Terrible

Kym

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cleverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean that it made me feel very happy!
Stayed 2 nights in Feb 2024

4/10 Poor

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exciting experience for the kids. Good service, everyone was friendly & helpful. Nice room & amenities all there for us. We will definitely be going back one day!
Stayed 1 night in Feb 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Padraic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant. Unfortunately Zafari Cafe wasnt open during pur visit. No phones in the room even though information said to dial 0 for reception on the room phone.
Stayed 2 nights in Feb 2024

10/10 Excellent

MISS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

chloe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be so much better!
Great themed rooms, nice quality rooms, very comfortable. The food at the evening buffet and the breakfast buffet needs to be a lot better. The choice is good, but the quality is very poor, lukewarm, low-quality products all around. Not good - the evening buffet was very overpriced. The service in the restaurant was terrible - and it's self-service! No good welcome as we went in, our table was cleared of everything on it - drinks, sides, personal items - whilst we were at the buffet - all we got was a shrugged apology. Hour-long slots are daft at the pool - there was no one in there with us, but we weren't allowed to stay any longer. Officious staff on the pool reception. The overall takeaway was with better service and better quality food - the stay would have been amazing. The hotel itself is so fun in its decor and the attention to detail that has gone into it. But staff need better training. Food needs huge improvement.
Stayed 2 nights in Jan 2024

6/10 Okay

Anita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disappointed
The hotel is looking tired, the very heavy bathroom panel fell on me, the kettle in our exchanged room didnt work, to watn my grandsons bottle was a task under the hot bathroom tap! we had to pay entry to the park. Our view was of the park yet we only saw birds and the pool which Hotels.com website didnt state, the Chessington site states its all included.
Stayed 1 night in Jan 2024

2/10 Terrible

scott

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hawabi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend
Rooms are clean and cozy, me and my children had lovely time at safari hotel. Friendly and helpful staff, breakfast and food absolutely delicious!
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Business traveller
Stayed 1 night in Jan 2024

2/10 Terrible

hessamadin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most unprofessional, unfriendly, the management was a joke, she couldn’t find my booking for two hours, they were not welcoming, they were trying to refuse my booking, when Expedia call them they don’t wanted to reply, Expedia call me and talk to her, she doesn’t answered her phone and they were terrible customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Nicoleta Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing! We had a great trip for my daughter s birthday. Very clean hotel, well organised, good food, great staff, great views, great swimming pool, everything was excellent!
Stayed 1 night in Jan 2024

10/10 Excellent

Meena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our trip for my daughters birthday. Staff were friendly. Kids had a lot of fun. Food was really good!
Stayed 1 night in Jan 2024

4/10 Poor

Chun Kit Kenneth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor experience
The promoted room (even room numbers) outside view is poor (garage view). The other room (odd room numbers) view is good but too expensive, higher than 50%, told by staff. It is not reasonable. Swimming pool should provide free towels (GPB 2 for hire, now). It is normal practice for any grade hotels (at least in Asia). No game room for children. It is a poor experience for such 4 star hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Charley

Travelled with family and small children
My son, age 6, loves staying here. Great kids club, great staff and theme. Good breakfast too
Stayed 3 nights in Jan 2024

8/10 Good

Rapiab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay with family from Switzerland
Good hotel excellent breakfast shame you have to pay for swimming pool and food very expensive
Stayed 2 nights in Jan 2024

8/10 Good

Katrina Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sukhchan

Stayed 2 nights in Jan 2024

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
If you like screaming children, overpriced drinks, fast food, then this is the place for you.
Stayed 1 night in Dec 2023

10/10 Excellent

Marie

Stayed 1 night in Dec 2023

10/10 Excellent

Conor

Stayed 1 night in Dec 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent and lovely to talk. Really helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. A small issue on room check-in quickly solved. Good breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Stayed 3 nights in Dec 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023