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Ulasan untuk DoubleTree by Hilton Hotel London - Hyde Park

4 out of 5
DoubleTree by Hilton Hotel London - Hyde Park
150 Bayswater Road, London, England

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 415 dari 1001 ulasan" "
Penilaian 8 - Bagus. 369 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 125 dari 1001 ulasan" "
Penilaian 4 - Buruk. 55 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 37 dari 1001 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Nydia

Disukai: Kebersihan
Menginap 4 malam pada bulan April 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 22 Apr 2024
Dear Nydia,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Pirkko

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Erinomainen hotelli; palvelu, siisteys ja sijainti huippuluokkaa !
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 19 Mar 2024
Dear Pirkko,Thank you so much for your amazing review and awarding us a 5!Me and my team are happy to read that you enjoyed your time with us.We hope to welcome you back again soon.With kind regards,

2/10 Sangat Buruk

Natalie

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dirty, wouldn’t use again
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 15 Mar 2024
Dear Natalie,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 1. I would like learn what you found dirty during your time with us and make it right it with you. Would you be willing to contact me directly via email or phone?I am looking forward to your reply.With kind regards,

6/10 Cukup Baik

Maribeth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
This property was nice but I will say that the room I stayed in with my partner was very small for the week. The bathroom was also very small and compact. The shower door has no sliding door to close, so water can spill onto the bathroom floor and if you’re tall, this shower is not the best for tall people. Other than that it is convenient and located to all transport.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 8 Mar 2024
Dear Maribeth,Thank you for reviewing your stay with us, we are pleased to read that most of our services and facilities have met your approval. Please be assured that we will take your valued feedback regarding our bathrooms into consideration for future improvements.We hope to welcome you back again soon.With kind regards,

8/10 Bagus

Fiona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 19 Feb 2024
Dear Fiona,Thank you very much for reviewing your stay with us and awarding us a 4.We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

sandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thoroughly enjoyed our stay here and will certainly be back!!! The staff are very friendly and helpful and welcome you with cookies. Enjoyed my sleep on a comfy bed. Great one night.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 12 Feb 2024
Dear Sandra,Thank you very much for your wonderful review!We are happy to read that you have enjoyed your stay with us and hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Alfredo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All great
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 9 Feb 2024
Dear Alfredo,Thank you very much for awarding us a five!With kind regards,

6/10 Cukup Baik

Louise

Disukai: Kebersihan
The plumbing is quite noisy and the thermostat is more decorative than functional. The nearness of the park and Notting Hill are the real pluses along with the two tube stations nearby. It’s okay.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 8 Feb 2024
Dear Louise,Thank you for reviewing your stay with us, I am happy to read that most of our services and facilities have met your approval. I am sorry to read about the difficulties experienced with the plumbing in your room and the thermostat. Please be assured that our maintenance team will review the issue and resolve them for future guests.We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Katherine

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 21 Mar 2024
Dear Katherine,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

2/10 Sangat Buruk

Shari

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Do not book
The service was not friendly. The staff were not honest. The room smelled moldy.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 30 Jan 2024
Dear Shari,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your time in our hotel. On behalf of my entire team I would like to apologize for the inconvenience experienced.Although your stay wasn't perfect, I do hope we may welcome you back again soon.With kind regards,

6/10 Cukup Baik

Kay, Salem

Bepergian dalam rombongan
Disukai: Staf & layanan
We found the room cramped, dark and depressing. We moved to another nearby hotel after one night. Breakfast buffet was okay.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 22 Jan 2024
Dear Kay,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy the decor of our rooms. Please note that wel will have a soft refurbishment this year to brighten up the colour scheme in our rooms.With kind kind regards

10/10 Sangat Bagus

Chris

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Little gem and the staff are great
Nothing to fancy but everything works, what makes this a great hotel are the staff, all really attentive, nice and also great fun.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 22 Jan 2024
Dear Chris,Thank you very much for your wonderful review! Me and my team are happy to read that you enjoyed our hospitality.We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Claire

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Definitely return again
Lovely place, lovely staff, room was amazing. Cookies were delicious! Will definitely be back!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 15 Jan 2024
Dear Claire,Thank you very much for awarding us a 10. We are happy that you enjoyed our hospitality and of course our Doubletree Cookies!With kind regards,

10/10 Sangat Bagus

Caitlin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 9 Jan 2024
Dear Caitlin,Thank you very much for awarding us a 10!With kind regards,

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Really bad experience
Really disappointed 3 Bugs found inside room Noisy during our stay when someone collect rubbish in carpark
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Benny Luitjens, General Manager pada tanggal 4 Jan 2024
Dear Guest,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience in our hotel. For the inconvenience experienced, I would like to apologize on behalf of my entire team.Although your stay wasn't perfect, I do hope we may welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Elgene

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good stay!
Great location and restaurants within walking distance. Room was not ready at normal checkin time. Hotel restaurant was okay but very limited. I had no issues with my reservation or requests. I definitely would stay here again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 28 Des 2023
Dear Elgene,Thank you very much for your wonderful review about your experience with us, we are delighted to read that you have awarded your stay with a 10!We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Steve

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 28 Des 2023
Dear Steve,Thank you very much for awarding us a 5!With kind regards,

2/10 Sangat Buruk

Scott

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 27 Des 2023
Dear Scott,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 1.On behalf of my entire team I would like to apologize for any inconvenience experienced during your your time with us.With kind regards,

10/10 Sangat Bagus

Tai Rui

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and fantastic staff. Quiet, modern, and well priced for Stoke on Trent. Incredibly close to the pottery museum as well as the Emma Bridge Water Factory.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 27 Des 2023
Dear Tai Rui,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Bo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 20 Des 2023
Dear Bo,Thank you very much for awarding us a 5! We are happy to read that you enjoyed our superb location.We hope to welcome you back again soon.With kind regards,

8/10 Bagus

Garry

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 20 Des 2023
Dear Garry,Thank you very much for awarding us an 8!With kind regards,

10/10 Sangat Bagus

Douglas W

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 18 Des 2023
Dear Douglas,Thank you very much for awarding us a 10!With kind regards,

8/10 Bagus

Sungjin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 18 Des 2023
Dear Sungjin,Thank you very much for reviewing your stay and awarding us a 8!With kind regards,

6/10 Cukup Baik

Eveline

Tidak Disukai: Staf & layanan
Schade
Einschecken 17h das Zimmer war nicht bereit Das Zimmer war um 17h an den anderen Tage nicht gemacht. Trotz Reklamation keine Reaktion. War schon einige male hier... das war jedoch das letzte mal
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 15 Des 2023
Dear Eveline,Thank you for reviewing your stay with us, I am sorry to read that you experience wasn't completely satisfactory. On behalf of my entire team I'd like to apologize for the inconvenience experienced.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Sangat Bagus

Kerstin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Benny Luitjens, General Manager pada tanggal 25 Jan 2024
Dear Kerstin,Thank you very much for awarding us a 5!With kind regards,

10/10 Sangat Bagus

Diana

Menginap 5 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 29 Des 2023
Dear Diana,Thank you very much for awarding us 5!We hope to welcome you back again soon.With kind regards,

8/10 Bagus

Hege-Synnøve

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Nice little hotel, the staff was really nice. Breakfast ok for the price. The rooms are really clean, but oh so small. I am happy I love my husband and we don't mind having a small room. Close to underground, loads of buses right outside, walking distance to Notthing Hill and loads of nice places there.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 12 Des 2023
Dear Hege-Synnove,Thank you very much for reviewing your stay with us and awarding us a 4. We are happy to read that most of our facilities and services have met your approval.We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Ramona

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 12 Des 2023
Dear Ramona,Thank you very much for awarding us a 5!With kind regards,

8/10 Bagus

Ole

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 6 Des 2023
Dear Ole,Thank you very much for awarding us an 8!We hope to welcome you back again soon.With kind regards,

6/10 Cukup Baik

Richard

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 5 Des 2023
Dear Richard,Thank you for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 6. For any inconvenience experienced, I would like to apologize on behalf of my entire team.With kind regards,

10/10 Sangat Bagus

Satid

Menginap 4 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 5 Des 2023
Dear Satid,Thank you very much for awarding us a 10!With kind regards,

8/10 Bagus

Dariusz

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 20 Des 2023
Dear Dariusz,Thank you very much for awarding us a 4!With kind regards,

8/10 Bagus

José R

Menginap 4 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 18 Des 2023
Dear Jose R,Thank you very much for awarding us a 4!We hope to welcome you back again soon.With kind regards,

8/10 Bagus

jocelyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms were nice but uncomfortably small, very tight to get around in with very limited space to open luggage etc.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 29 Nov 2023
Dear Jocelyn,Thank you very much for awarding us a 4! We are happy to read that you enjoyed most of our services and facilities.We hope to welcome you back again soon.With kind regards,

8/10 Bagus

JOSE ANTONIO

Bepergian bersama teman
Disukai: Kebersihan
Buena ubicación Un poco descuidado las instalaciones
Menginap 4 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 29 Nov 2023
Dear Jose Antonio,Thank you very much for awarding us a 4!We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Eileen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was clean and close to shopping areas and the park. Staff were great!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 29 Nov 2023
Dear Eileen,Thank you very much for your kind review, we are happy to read that you enjoyed our hospitality and superb location.We hope to welcome you back again soon.With kind regards,

8/10 Bagus

Catherine

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
5 night stay
Super location. Not as luxurious as expected. Limited staff numbers who work hard.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 21 Nov 2023
Dear Catherine,Thank you very much for awarding us an 8 and mentioning our wonderful team members.We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Stefanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location and comfortable rooms
Great location, close to Kensington Gardens. Nice size room and bathroom. Cute dining area.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 21 Nov 2023
Dear Stefanie,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Satid Singsomboon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 23 Nov 2023
Dear Satid,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

4/10 Buruk

Joao

Traveler bisnis
Tidak Disukai: Staf & layanan
Menginap 4 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 5 Des 2023
Dear Joao,Thank you for reviewing your stay with us, I am sorry to read that you awarded your experience with a 4. For any inconvenience experienced, I would like to apologize on behalf of my entire team.With kind regards,

6/10 Cukup Baik

Lauren

Traveler bisnis
Tidak Disukai: Staf & layanan, kenyamanan kamar
Average, but good location
It was ok. Long queue at check-in, with just one person on the desk. Rooms are tiny. Fine for one night, certainly wouldn't stay any longer. Seems no cookie either, perhaps DoubleTree have dropped this from their customer service offering. That said, good location - opposite Hyde Park & a short walk from the tube.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 17 Nov 2023
Dear Lauren,Thank you for reviewing your stay with us, I am sorry to read that your experience with us wasn't perfect. On behalf of my entire team I would like to apologize for the inconvenience experienced. Regarding the Doubletree cookie, we definitely still offer our signature cookie to all our guests. I will share your valued feedback with the team to ensure all our guests receive this wonderful treat.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

10/10 Sangat Bagus

Nalaka

Menginap 4 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 6 Des 2023
Dear Nalaka,Thank you very much for awarding us a 5!We hope to welcome you back again soon.With kind regards,

8/10 Bagus

Suzanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stay in London
Lovely hotel near Portobello Market and Hyde Park. Welcome second to none. Enjoyed my biscuit. Room was pleasing with big window showing Hyde Park. Bed comfy with tea/coffee available. Did try to reuse towlels but n towel rail to hang them on. The one downside. Breakfast held in light, airy rooms. Plenty of choice. Again it would have improved with 2 hot drinks machine as there was often a queue Overall , a huge success
Menginap 3 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 14 Nov 2023
Dear Suzanne,Thank you very much for your wonderful review about your experience with us, me and my team are happy to read that you enjoyed your time in our hotel.We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Frode Bråten

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 8 Nov 2023
Dear Frode Braten,Thank you very much for awarding us a 10!We hope to welcome you back again soon.With kind regards,

8/10 Bagus

Isabelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Très bonne literie Chambre spacieuse Belle salle de bain
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 7 Nov 2023
Dear Isabelle,Thank you very much for your wonderful review and awarding us an 8!We hope to welcome you back again soon.With kind regards

8/10 Bagus

Paula

Menginap 1 malam pada bulan November 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 29 Nov 2023
Dear Paula,Thank you very much for awarding us a 4!With kind regards,

10/10 Sangat Bagus

fatma feyza

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So cool and cozy place, and special thanks to Caner for his hospitality and deep kindness!!
Menginap 9 malam pada bulan Oktober 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 7 Nov 2023
Dear Fatma Feyza,Thank you very much for your lovely review about your experience with us and thank you for mentioning our wonderful team member Caner!We hope to welcome you back again soon.With kind regards,

10/10 Sangat Bagus

Eva

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 2 Nov 2023
Dear Eva,Thank you very much for awarding us a 10!We hope to welcome you back again soon.

6/10 Cukup Baik

SHUNJI

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
駅の近くには店があるが　ホテルの近くには少ない
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 1 Nov 2023
Dear Shunji,Thank you very much for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 3. Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,

4/10 Buruk

Christian

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Benny Luitjens, General Manager pada tanggal 1 Nov 2023
Dear Christian,Thank you very much for reviewing your stay with us, I am sorry to read that you have awarded your experience with a 4. Would you be willing to share some more feedback with me regarding your time in our hotel? I'd like to learn where we could have done better. You can contact me directly via benny.luitjens@doubletreelondonhydepark.co.uk.Although your stay wasn't perfect, I do hope we may welcome you back again in the near future.With kind regards,