Pintu masuk properti

Ulasan untuk DoubleTree by Hilton London Victoria

4 out of 5
DoubleTree by Hilton London Victoria
2 Bridge Place, Victoria, London, England

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 447 dari 1003 ulasan" "
Penilaian 8 - Bagus. 304 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 121 dari 1003 ulasan" "
Penilaian 4 - Buruk. 81 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 50 dari 1003 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Roslyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the location, service and attention were wonderful. We would stay again. breakfast was delicious. Everyone was most helpful. We enjoyed our room. The bathroom is a little tired.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Relations Manager pada tanggal 3 Mei 2024
Good Evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bagus

Lori

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
It was an okay place to stay. Convenient for nearby food. A bit noisy. A little run down and shabby. Stacks of dirty linens in the stairways.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Manager pada tanggal 30 Apr 2024
Good Afternoon, Thank you for taking the time to share with us your experience about your recent stay.Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant managers to conduct an investigation and assess any changes or further training required to ensure there is no repeat.It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania AlexandrescuGuest Relations Manager

10/10 Sangat Bagus

Edward

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice Hotel with restaurant. Nice staff. Across the street from Victoria Train Station with fast food and 1 or 2 restaurants. Lots of other restaurants just blocks away. Walk to Buckingham Palace. Take the train to Windsor Castle. Great location - taxi’s close by.
Menginap 12 malam pada bulan April 2024
Tanggapan dari Rollyn pada tanggal 22 Apr 2024
Dear Edward,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bagus

fung

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
this is great just a few minutes to from the airport.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Manager pada tanggal 2 Apr 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bagus

Sonesinh

Disukai: Kebersihan
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Rollyn pada tanggal 3 Apr 2024
Dear Sonesinh,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Scott

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Manager pada tanggal 2 Apr 2024
Good evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Sangat Bagus

Jeanette

Disukai: Staf & layanan, kondisi & fasilitas properti
My room was right by the train tracks and was a filthy mess! So many stains on the wall, tea kettle, sink faucet and floor. The bed had hair and stains on it. I wouldn’t be surprised if house keeping never changed the bedding from the last guest! There was someone else’s food STILL in the fridge! Five minutes after I got to the room, the receptionist called to ask me was I OK with the room. When I explained to her, I didn’t know I was going to be next to the train tracks and that its a lot of noise outside PLUS the room didn’t seem very clean. The receptionist said she would speak to her manager. She called back two minutes later saying they have no control of the trains and that it typically stops running around 9 PM. What was the point of her asking how I feel about the room if she’s not gonna give any solutions!? The manager could’ve easily asked if I wanted to change rooms further away from the train tracks. But she didn’t because they truly don’t care and it’s just their policy to ask. The next day I woke up with an insect on my pillow right by my head! I left for the day for 10 hours and when I came back, my room wasn’t cleaned. I had to go downstairs and let the receptionist know that no one cleaned my room and I needed fresh towels. The day before check out, I got a call from the receptionist asking how my stay was. I didn’t even waste my time explaining it because I know they weren’t going to do anything about it. I just decided to make my notes to post online.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Manager pada tanggal 31 Mar 2024
Good evening,Thank you for taking the time to share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future. Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bagus

Rory

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Rollyn pada tanggal 19 Mar 2024
Dear Rory,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Jacqueline

Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Too much construction on the hotel and the surrounding area
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Rollyn pada tanggal 19 Mar 2024
Dear Jacqueline,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Alyssa

Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Manager pada tanggal 15 Mar 2024
Good afternoon,We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comment or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Sangat Bagus

Monika, Neuwied

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Die Lage ist hervorragend.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Manager pada tanggal 13 Mar 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Sangat Bagus

Nicole

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location. Clean room and excellent customer service.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Rollyn pada tanggal 4 Mar 2024
Dear Nicole,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Karsten

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Rollyn pada tanggal 27 Feb 2024
Dear Karsten,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Susan, La Pointe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff is very accommodating, even for a short overnight visit.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Rollyn pada tanggal 24 Feb 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

FIDEL

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Rollyn pada tanggal 25 Mar 2024
Dear Fidel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Cui Shan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Rollyn pada tanggal 24 Feb 2024
Dear Cui Shan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Charlotte

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Rollyn pada tanggal 14 Feb 2024
Dear Charlotte,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

6/10 Cukup Baik

Casey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
hghjgjhgk
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Rollyn pada tanggal 8 Feb 2024
Dear Casey,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Erwin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Rollyn pada tanggal 14 Feb 2024
Dear Erwin,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Steven

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Rollyn pada tanggal 28 Jan 2024
Dear Steven,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Mitzi, Kent

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Rollyn pada tanggal 29 Jan 2024
Dear Mitzi,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Tracy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I would recommend this property. However I would like to point out that there were two bartenders who were amazing and one bartender/ waiter not sure who he was maybe the supervisor was very rude the way he treated the customers and his peers where not acceptable.There was also a weird smell before you got on the elevator that was pretty potent but you did not smell it beyond the doors of the floor. Everything else was really good and the staff was nice as well.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Rollyn pada tanggal 28 Jan 2024
Dear Tracy,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Noboru

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Rollyn pada tanggal 28 Jan 2024
Dear Noboru,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

4/10 Buruk

Stephen

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Rollyn pada tanggal 27 Jan 2024
Dear Stephen,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Gill

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Very unpleasant smell around the lifts area
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Rollyn pada tanggal 24 Jan 2024
Dear Gill,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Eirik

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Rollyn pada tanggal 23 Jan 2024
Dear Eirik,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 Bagus

Mikael

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Hyvä sijainti, hieno hotelli
Hotelli oli siisti ja aamupala mainio. Todella hyvä sijainti. Ainut miinus oli, kun useampaan kertaan meille sanottiin, että aamiainen ei sisälly huoneen hintaan ja sitä jouduimme veivaamaan monta kertaa, vaikka olimme maksaneet sen ja se sisältyi.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Rollyn pada tanggal 15 Jan 2024
Dear Mikael,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

2/10 Sangat Buruk

Jermaine

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The entire experience wasn’t enjoyable, we entered our room to see to maintenance men working on the AC with tools and ladders. After we arrived back to the room there was no water to the property. We ordered room service and the items we wanted weren’t available. We then ordered food from outside the hotel which arrived before our drinks. The staff were apologetic, however, we were already disappointed and frustrated. Not the birthday experience my partner had hoped for!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mary Fajemilua pada tanggal 13 Jan 2024
Dear Jermaine,Greetings from DoubleTree by Hilton – London Victoria.Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectations.Your comment was shared with the relevant managers so that they can make the necessary improvements.We look forward to welcoming you back to our Hotel in the very near future.Kind Regards,Guest Relations Manager

10/10 Sangat Bagus

Helen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Mary Fajemilua pada tanggal 13 Jan 2024
Dear Helen,Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.Kind Regards,Guest Relations ManagerDoubleTree by Hilton London - Victoria

10/10 Sangat Bagus

Janette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Trotz der Lage an Bahnhof und Straße komplett ruhige Zimmer. Klein aber komfortabel. Hervorragender Service, sowohl Concierge, Rezeption als auch Frühstücksraum. Alles rund a!
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Dilma Meghasooriya pada tanggal 8 Jan 2024
Dear Janette,We are truly heartened to receive your generous review of DoubleTree by Hilton – London Victoria. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Dilma MeghasooriyaAssistant Front Office Manager

10/10 Sangat Bagus

Osman

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent service from the front desk staff and wonderful room we will stay here again. Love the room is so comfortable and very convenient.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Dilma Meghasooriya pada tanggal 8 Jan 2024
Dear Osman,We are truly heartened to receive your generous review of DoubleTree by Hilton – London Victoria. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Dilma MeghasooriyaAssistant Front Office Manager

4/10 Buruk

Yasushi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
ホテルは清潔感あり、レストランの朝食も素晴らしかったが、部屋の設備は壊れている部分が数箇所あり、アメニティは少なく、連泊での補充もされませんでした。星4つのホテルとは思えないケチくささがあり、2回目は利用しないと思います。
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Dilma Meghasooriya pada tanggal 8 Jan 2024
Dear Yasushi,Greetings from DoubleTree by Hilton – London Victoria. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectations. I have shared your comment with the relevant managers so that they are able to make the necessary improvements. The entire team looks forward to the pleasure of welcoming you back to DoubleTree by Hilton – London Victoria very soon.Kind Regards,Dilma MeghasooriyaAssistant Front Office Manager

8/10 Bagus

Bill

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Dilma Meghasooriya pada tanggal 8 Jan 2024
Dear Bill,Thank you for choosing the DoubleTree by Hilton – London Victoria and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London. Kind Regards,Dilma MeghasooriyaAssistant Front Office Manager

6/10 Cukup Baik

Peter

Tidak Disukai: Kondisi & fasilitas properti
Stayed here a few times now & always thought the hotel was worth the money but this last time it did not live up to expectations, the shower would not turn off properly & tub would not empty, staff came to fix it but just left plug out, not sure I’ll continue to stay at this hotel
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Dilma Meghasooriya pada tanggal 8 Jan 2024
Dear Peter,Greetings from DoubleTree by Hilton – London Victoria. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectation. I have shared your comment with the relevant managers so that they are able to make the necessary improvements. The entire team looks forward to the pleasure of welcoming you back to DoubleTree by Hilton – London Victoria very soon.Kind Regards,Dilma MeghasooriyaAssistant Front Office Manager

8/10 Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The team throughout the hotel is friendly, helpful and customer-oriented. There is plenty of room for guests at breakfast and the selection itself is very good.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Mary Fajemilua pada tanggal 7 Jan 2024
Dear Mr. Micheal, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It is satisfying for the entire team to read your positive comments. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria .Guest Relation MangerKind Regards,

6/10 Cukup Baik

richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Building work on the mezzanine floor. I was surprised to still be hearing drilling late at night.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Rollyn pada tanggal 3 Jan 2024
Dear richard,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

6/10 Cukup Baik

Stian

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Rollyn pada tanggal 3 Jan 2024
Dear Stian,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind regardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Albetina

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Manager Mary Fajemilua pada tanggal 30 Des 2023
Dear AlbetinaWe are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,DoubleTree by Hilton London - Victoria

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Manager Mary Fajemilua pada tanggal 19 Des 2023
Thank you for taking the time to fill out our on-line questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comment or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future.Kind regards

10/10 Sangat Bagus

Cheryl, Mississauga

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Construction of Victoria Station'
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Tania Leece pada tanggal 18 Des 2023
Good Morning, Thank you for leaving us a wonderful review. We thank you for taking the time to share following your recent trip. It is satisfying for the entire team to read your positive review. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

6/10 Cukup Baik

IAN

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Ageing hotel, lower front m floors subject to noise in 24 hours from underground rail road.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Rollyn pada tanggal 14 Des 2023
Dear Ian,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind regardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Rollyn pada tanggal 14 Des 2023
Dear Daniel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

10/10 Sangat Bagus

Anders

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Tania Leece pada tanggal 8 Des 2023
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It is satisfying for the entire team to read your positive comments. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

10/10 Sangat Bagus

Darren

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location. right near both the train and bus station
Menginap 1 malam pada bulan November 2023
Tanggapan dari Rollyn pada tanggal 14 Des 2023
Dear Darren,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 Bagus

dan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Tania Leece pada tanggal 8 Des 2023
Good Evening, Thank you for leaving us a review. We thank you for taking the time to share following your recent trip. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

8/10 Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Tania Leece pada tanggal 8 Des 2023
Good Evening, Thank you for leaving us a review. We thank you for taking the time to share your recent trip. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

10/10 Sangat Bagus

MARIKO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023
Tanggapan dari Tania Leece pada tanggal 8 Des 2023
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share following your recent trip. It is satisfying for the entire team. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

10/10 Sangat Bagus

Mehdi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Tania Leece pada tanggal 8 Des 2023
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your thoughts following your recent trip. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

10/10 Sangat Bagus

Terry

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location and breakfast. Modern, clean room with lots of USB outlets. TV has only basic cable.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Tania Leece pada tanggal 8 Des 2023
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you and you enjoyed our breakfast. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

8/10 Bagus

MARIA VANESSA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Muy cercana a todos los atractivos turisticos.
Menginap 7 malam pada bulan November 2023
Tanggapan dari Tania Leece pada tanggal 8 Des 2023
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,