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Ulasan untuk Maitrise Hotel Wembley

3 out of 5
Maitrise Hotel Wembley
40 London Road, Wembley, England

Ulasan

5,0
Penilaian 10 - Sangat Bagus. 10 dari 171 ulasan" "
Penilaian 8 - Bagus. 29 dari 171 ulasan" "
Penilaian 6 - Cukup Baik. 37 dari 171 ulasan" "
Penilaian 4 - Buruk. 50 dari 171 ulasan" "
Penilaian 2 - Sangat Buruk. 45 dari 171 ulasan" "

5,6/10

Kebersihan

5,6/10

Staf & layanan

4,2/10

Fasilitas

4,8/10

Kondisi & fasilitas properti

Ulasan

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan Mei 2020

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There is no heating and t.v working and room is so smelly.
Menginap 1 malam pada bulan Februari 2020

2/10 Sangat Buruk

gary

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
bad visit in Wembley
first I thought the bill was very expensive and also wasn't sure if I had already paid for the room? the was no plug in sink and shower was broken and to be honest very small room and single bed
Menginap 1 malam pada bulan Februari 2020

2/10 Sangat Buruk

marie

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Malgorzata pada tanggal 9 Jan 2020
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Please let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Very poor
Terrible unfriendly check in staff that had no knowledge at all of the booking and turned us away even though we had proof of the booking, they then tried to charge us again and didn’t have the room that we had booked either. Then they tried to take my ID and not return it. Very strange place and definitely wouldn’t recommend or return.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Hussain pada tanggal 9 Jan 2020
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Please let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
omplaint hope for some reimbursement
Reception good room fair. Bathroom terrible. Window no catch wide open no plug in sink no handle on toilet seat did not fit no support for shower cupboard did not open no light for shaving No TV No connection to WiFi. And ground floor swarm of large flies otherwise bedroom clean
Menginap 1 malam pada bulan November 2019
Tanggapan dari Hussain pada tanggal 9 Jan 2020
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Please let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.

6/10 Cukup Baik

Robert

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Should not keep your personal info
No hot water they want to keep a copy of your I d on file.. apart from that not too bad overall
Menginap 1 malam pada bulan November 2019

2/10 Sangat Buruk

Ejaz

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2019

6/10 Cukup Baik

Mel

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Close to town is an advantage, but they need to change the boiler as it takes ages for the hot water to come.
Menginap 1 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Only problem my room the water presure was so low 8 couldnt get a good shower
Menginap 1 malam pada bulan September 2019

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019

4/10 Buruk

Francisco

Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Maryam

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Firstly, I know a lot of people have complained on here at the noise from the train station. Its true, you can hear trains going past, loudly, and constantly from your room however, this wasn't an issue for me as I chose this place for its closeness to Webmley Central Station. If you choose a hotel right next to the station, there's really no reason for you to be complaining about train noises- but beware, it IS loud, and it IS constant. You have the Bakerloo and Overgeound lines operating from WCS as well, so we are talking trains from first thing in the morning until maybe gone midnight, later maybe (bakerloo is on the night tube line and begins overground at WCS). Okay, on to my stay. Check in was a breeze. The woman at reception was lovely, polite and friendly. She was, however, to my eyes, the only member of staff on site. We got our room on the second floor and as soon as we walked in we were greeted with a strong smoke smell. It was clear the guest before had been smoking. Informed the receptionist, as didn't want to be slapped with the £60 smoking fine. Fast forward to night time- the bathroom light didn't work, nightmare. Worse, the building next door to us had upward facing floor spotlights. They shined STRAIGHT in to our window, and our curtains did absolutely nothing to block it out. Its safe to say that we got pretty much no sleep what with the light and noise combined, and just ended up stressed and overly tired for our long return trip home.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Orchid pada tanggal 23 Sep 2019
Dear guest , Thank you very much for your email ! And thank you for your compliments.I am really sorry you didn't enjoy your stay with us and that you didn't ask for more help . I remember you told me about the smoke smell and I asked you if you are happy with the room and you agreed . I know that's a noisy room but not all of them are the same and that's why I am sorry you didn't ask me to change you the room . However it was nice to meet you and hopefully on the future I will see you again ! We are sorry for any inconvenience caused ! Kind regards , Orhideea

2/10 Sangat Buruk

Naveed

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awful rating
Broken shower, squeaking bed, no fan in the room. Right next to Wembley Railway station. Very noisy due to trains passing all night. Next morning they said had fixed the shower but it wasn't fixed. They changed my room next day but it again had a broken shower holder. A must stay away Hotels.com shouldn't have them listed on the their website
Menginap 2 malam pada bulan September 2019

2/10 Sangat Buruk

Basim

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019

6/10 Cukup Baik

david, london

Tidak Disukai: Kebersihan
Ok for a night lovely staff
Was o.k for a night room very small only 1 plug socket bed wasn't great walls in bathroom had brown marks and shower needs renewal as does decor. Stayed s it was quite cheap and is a 3_4 min walk from.Wembley Central station with v good bus access and also lots of quick take away places to grab a quick bite and supermarket nearby
Menginap 1 malam pada bulan September 2019

2/10 Sangat Buruk

Darren

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very expensive for what you get
No hotwater for 3 days asked for 3 days but the excuse was the manager wasnt in today
Menginap 3 malam pada bulan September 2019

2/10 Sangat Buruk

Ajulo

Menginap 3 malam pada bulan Agustus 2019

8/10 Bagus

Yvonne

Traveler bisnis, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
new change hotelsss
need bussiess priavte and view people make happy is need change hotel Garden Tress
Menginap 1 malam pada bulan Agustus 2019

4/10 Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan Agustus 2019

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We changed our room three times showed didn’t work
Menginap 1 malam pada bulan Juli 2019

2/10 Sangat Buruk

Ian

Traveler bisnis
Tidak Disukai: Staf & layanan, kenyamanan kamar
Poor customer service. I will never stay there again.
Menginap 1 malam pada bulan Juli 2019

4/10 Buruk

Klas G

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad Very bad
Menginap 1 malam pada bulan Juli 2019

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Cheap but very poor quality/price relation
Lots of noises, you can hear the speakers of the station from your room, only very hot water in the shower, people in the stairs in high volumen at 12:30 AM, no WiFi in the room (just in the ground floor), bathroom furniture not fixed so you can not open it... definetly the most uncomfortable place I have ever paid for.
Menginap 1 malam pada bulan Juli 2019

4/10 Buruk

Helen Clare

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Dreadful
This is the worst hotel I’ve ever stayed in, curtains hanging off the rail, a window that couldn’t be closed because “it may fall out” and taps that didn’t work properly. Extremely overpriced due to a concert in Wembley - complete rip off.
Menginap 2 malam pada bulan Juni 2019

4/10 Buruk

Pearl

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Run down and neglected
Menginap 1 malam pada bulan Juni 2019

2/10 Sangat Buruk

Margaret

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Don’t stay here. Sorry my pictures don’t seem to w
The lady behind reception was the saving grace of the hotel. Everything else was appalling. The breakfast was so bad that we couldn’t eat the second day even though we had paid for it. It was in really poor repair. Several other people walked out and other guests couldn’t eat breakfast. The shower was boiling hot and there was no way of turning it down. No plug in the sink meant we did not wash properly. Bare wires in the ceiling rose, I could go on and on but I would like to say the receptionist was great and I wish her every luck for her future.
Menginap 2 malam pada bulan Juni 2019

4/10 Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Voor een nacht was het prima maar de kamer zelf zag een prima uit alleen in de douche was kit heel vies dat moet zeker wel vervangen worden en de rest was prima
Menginap 1 malam pada bulan Juni 2019

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property was awful the exterier facade was the best bit . The en-suite facilities all need a refurb dirty grouting cracked sinks showers hanging off the wall with no visible way to attach and no hot water to have a shower. I would be astounded if the electrics were checked bare wires loose sockets some of which do not work surely this presents a fire hazard !!!. The heating was on full blast due to the boiler being stuck on and no way to turn it down as the staff were not allowed in the "back room" We tried 3 rooms before we found one with the radiator off and as it was a hot day that was acceptable . In all 3 rooms the curtains were hanging off the rails and no television or bedside table in the last bedroom. The labarynth of passages upstairs seemed to go on forever without and fire doors fitted to any of the rooms. I would be suprised if this "Hotel" has been checked by either the Fire officer or Local council because in my mind this is an accident waiting to happen !!. I am am also suprised that you have this property on your books Susan
Menginap 1 malam pada bulan Mei 2019

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No hot water, found a man's shirt under bed pillow covered in hair, rubbish left in hall ways, limited reception availability.
Menginap 2 malam pada bulan Mei 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
A very nice & small hotel. Small room, but big enough for me. Near tube station.
Menginap 1 malam pada bulan April 2019

4/10 Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan April 2019

4/10 Buruk

Barry

Tidak Disukai: Kenyamanan kamar
B&B not a hotel!
Bathroom sink was blocked told them and when I returned it was clear only to find when I run the tap it was still blocked. Mattress was old and sagged. There was a bar but didn’t open until 9pm
Menginap 2 malam pada bulan Maret 2019

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Basic. Broken shower
Menginap 1 malam pada bulan Maret 2019

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
filthy
room was very dirty, curtains hanging off pole, blood/stain on bedside lamp, and lots of mould in bathroom.
Menginap 2 malam pada bulan Februari 2019

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
This hotel was close to shops and to wembley arena - great area however I guess you get what you pay for. Not the greatest room; the toilet handle was a screw, every time someone else flushed our shower would drip water, the door could not be locked from inside, breakfast bread for sandwiches was stale bread, there was not enough breakfast tables however luckily someone left soon after we came down. Overall if you just need somewhere to sleep close to the arena and aren't fussed about quality then this hotel is ideal and on the cheaper side.
Menginap 1 malam pada bulan Desember 2018

2/10 Sangat Buruk

Daniel

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sämsta hotellet någonsin
Detta var det snuskigaste hotellet jag någonsin har bott på. Det växte svamp på väggarna, luktar mögel i hela hotellet, duschblandaren fungerade inte då det endast kom iskallt eller skållhet vatten. Rummet var ohygieniskt och dåligt städat med dammråttor och väggfärg på golv och gardiner, hittade även hår i sängen, dålig ventilation, dålig frukost som bestod av endast ett par torra brödskivor och lite pålägg som serverades först kl 8.00. Detta var det sämsta hotellet jag någonsin har besökt och det var inte heller billigt, det kostade 77 GBP/natt.
Menginap 1 malam pada bulan November 2018

10/10 Sangat Bagus

Eirik

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Considering the price og course it was a nice hotell. Very helpfull staff, ok breakfest , clean. Went with a friend to watch a fotball match and its close to Wembley.
Menginap 4 malam pada bulan Oktober 2018

2/10 Sangat Buruk

Shady, Amsterdam

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
1 van slecht hotel in London was geen hotel slecht bed tv werk niet kamer was niet schoen geen kast
Menginap 1 malam pada bulan Oktober 2018

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2018

10/10 Sangat Bagus

Johnhodges

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was very clean breakfast was good an staff very friendly
Menginap 1 malam pada bulan Oktober 2018

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2018

4/10 Buruk

Rachel, Walsall

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
No where nearly worth the £154 I paid
When we arrived the room was dated old fashioned the shower was not working we did get moved to a better rim still dated but shower worked but with handle loose on bathroom door amit was shabby.
Menginap 1 malam pada bulan Juni 2018

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Absolute disgrace. No morals or values I cancelled the booking over the phone in advance but was still charged in full. As a serviceman in the Armed Forces I was called away at short notice, note that I informed the company as per their T&Cs inside of the required timeline.
Menginap 1 malam pada bulan Mei 2018

2/10 Sangat Buruk

David

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fawlty towers
Absolutely appalling. Radiator hanging off wall. Window wouldn't shut which was a problem being a stone throw from train station. Shower never worked. Paid for breakfast, coffee was good and was offered egg and toast. Room was manky. Enough said....

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great staff & comfortable hotel. So good I made another booking
Menginap 1 malam pada bulan April 2018

4/10 Buruk

Rene

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Slidt hotel, dårligt internet, men tæt på Wembley
Er et slidt hotel med meget dårligt internetforbindelse/wifi. Var intet varmt vand i bruseren. Ingen elevator for dem der har brug herfor. Smagte ikke morgenmad, da jeg fløj ud tidligt næste morgen, så kan kun anbefales til dem der har brug for et billigt alternativ tæt på Wembley. Novotel som ligger endnu tættere på Wembley er klasser bedre, men også noget dyrere når der er events.
Menginap 1 malam pada bulan Maret 2018

8/10 Bagus

adrian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
its good
its was good
Menginap 1 malam pada bulan Maret 2018