Eksterior
Cek ketersediaan

Ulasan untuk Residence Inn by Marriott London Tower Bridge

4 out of 5
Residence Inn by Marriott London Tower Bridge
180 Bermondsey Street, London, England

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 524 dari 1000 ulasan" "
Penilaian 8 - Bagus. 312 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 78 dari 1000 ulasan" "
Penilaian 4 - Buruk. 47 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 39 dari 1000 ulasan" "

8,4/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Donald

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was immaculate and the staff was very helpful. The breakfast was excellent.
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Bruce

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The lift being out of service caused some long wait times.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kamila pada tanggal 25 Apr 2024
We apologize for any inconvenience caused by the delay you experienced with the lift during your stay. Please rest assured that we are continuously working to improve our services and ensure a seamless experience for all our guests.We're delighted to hear that you enjoyed your stay with us and that our team's efforts contributed to making your experience memorable.

10/10 Sangat Bagus

Mehr

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best staff.. great place to stay as everything is nearby and location is very safe
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kamila pada tanggal 25 Apr 2024
Your kind words truly mean a lot to us, and it was a pleasure to have you stay with us.We are delighted to hear that you enjoyed your experience at our hotel. Your feedback serves as motivation for our team to continue providing excellent service to all our guests.Thank you once again for choosing to stay with us and for sharing your experience with others. We look forward to welcoming you back in the future.

10/10 Sangat Bagus

Arthur

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This suites-type hotel on Bermondsey Street is a gem! It's a 15 minute walk to Tower Bridge. Street is quiet and largely out of busy tourist areas. Many excellent small local restaurants are very close by. The neighborhood is an interesting former leather-tanning district with a number of old commercial buildings now repurposed as apartments. The room had a good, well-equipped kitchen area. An excellent free breakfast including healthy options is included.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 15 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Corlea

Bepergian bersama teman
Disukai: Fasilitas
Staff was exceptional… friendly, attentive and extremely helpful. Claudia at reception made us feel at home
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 13 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Lisa-Maria

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Schönes Zimmer, gutes Frühstück!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 13 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Eileen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
:-)
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari rajal pada tanggal 5 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was great
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 13 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Manfred

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The corridor to the room does not have a solid outer wall, so it is all the more important that the doors close very tightly, which unfortunately is not the case. We wouldn't want to stay on the first floor again.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 5 Apr 2024
Thank you for taking the time to share your thoughts on your recent experience with us. We truly appreciate your feedback as it helps us improve our services. We're delighted to hear that you found our property enjoyable. It's always our goal to provide our customers with a positive and memorable experience, and we're thrilled that we were able to meet your expectations in this regard. At the same time, we want to extend our sincere apologies for any shortcomings you encountered during your visit. Your feedback is invaluable to us, and we will certainly take it into consideration as we work to enhance our offerings and provide a better experience for all our guests. Please know that we're committed to continually improving, and your feedback serves as a valuable tool in that process. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Thank you again for choosing to stay with us, and we look forward to serving you again soon.

10/10 Sangat Bagus

Steve

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
first time at a residence inn . loved the room size and amenities. Also having a free use of laundry facilities was a nice bonus.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 30 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Sabine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Zimmer war wie beschrieben, Frühstück sehr vielfältig und gute Qualität, es wurde ständig nachgefüllt. Das Personal war sehr freundlich, Gepäckaufbewahrung war kein Thema. Negativ war, dass vor allem am Wochenende zu wenig Sitzplätze vorhanden waren, manche Familien dehnten ihr Frühstück ziemlich aus. Unsere Handtücher wurden jeden Tag gewechselt, obwohl wir sie nicht auf den Boden geworfen hatten, das ist nicht nachhaltig.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 30 Mar 2024
Thank you for taking the time to share your thoughts on your recent experience with us. We truly appreciate your feedback as it helps us improve our services. We're delighted to hear that you found our property enjoyable. It's always our goal to provide our customers with a positive and memorable experience, and we're thrilled that we were able to meet your expectations in this regard. At the same time, we want to extend our sincere apologies for any shortcomings you encountered during your visit. Your feedback is invaluable to us, and we will certainly take it into consideration as we work to enhance our offerings and provide a better experience for all our guests. Please know that we're committed to continually improving, and your feedback serves as a valuable tool in that process. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Thank you again for choosing to stay with us, and we look forward to serving you again soon.

8/10 Bagus

Gina

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great front desk Staff and great location.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 30 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Georgia, Bargersville

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful place to stay in London, close to most everything and literally a pub or eatery every where you look. The staff is top notch and were incredible!
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 30 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Tara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay. Comfy beds and great service.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 25 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Sangat Bagus

Laura

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome experience
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 25 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Dominique

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super. Concept chambre pour trois personnes dont deux lits et une cuisine très bien. Recommande les petits déjeuners Très bon hôtel
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 6 Mar 2024
Positive Review It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Sangat Buruk

Hanifa

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 25 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Sangat Bagus

Wolfgang

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 25 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Rosario-Francesco

Bepergian bersama teman
Disukai: Staf & layanan
It was a 10 min walk to the London bridge train station. There are some grocery stores around so you can pick up food and drinks quickly. The room provided was okay-ish. The kitchen was easy to use and it good shape. The cleaning crew missed 3 of our 4 night stay wich was quite unfortunate. All in all a good stay with more than friendly staff and a good breakfast.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Kamila pada tanggal 25 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Front Office Manager

10/10 Sangat Bagus

Pansy

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Staying at Residence Inn, was amazing. From the well kept rooms to the incredible breakfast each morning. Location wise was very convenient, many restaurants, local shops, sightseeings, and even landmarks nearby. Overall a great stay with Residence Inn, especially being in London for the first time. Will be visiting soon.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 22 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Shinji

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast included free coffee anytime. Rooms are enough big each.
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 20 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Rajpreet

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 20 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Hanne Hass

Disukai: Staf & layanan
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manage pada tanggal 20 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Quang-Vinh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
all fine
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 18 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

aziz Hameed

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Friendly staffs
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 18 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Louis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's the first time we've been in London. We booked this hotel because it's a walking distance to all the nice places we wanted to see. We walked to London Bridge, The Big Ben, The Eye of London. There are many restaurants near the hotel of all types. The room is nice, clean, with all the silverware if we need to eat the leftover from the restaurants. We loved the breakfast here, the food is amazing, the staff is outstanding, very attentive and helpful. I always wanted ice for my bottle, and I did get them most of the time, just have to wait for the ice to be made LOL. We would definitely come back here again if we visit London. Thanks everyone for the wonderful stay.
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 15 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Linda, Virum

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Top service from the staff
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos pada tanggal 15 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila KlosGuest Service Manager

8/10 Bagus

Cécile

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kamila Klos Guest Service Manager pada tanggal 25 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Sophie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent for staying a few days with the extra sitting/ dining space. Only one small point- the shower floor gets very slippy and nearly caused a problem.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Kamila Front Office Assistant Manager pada tanggal 4 Feb 2024
We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. We are sorry for the above inconvenience which you have experienced during your stay with us. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Sangat Bagus

Shirley

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kamila Front Office Assistant Manager pada tanggal 4 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Empfehlenswerte Unterkunft in einer coolen Gegend
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Kamila pada tanggal 22 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

8/10 Bagus

Thomas

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and quiet location
Great location on walking distance from London Bridge Station. Self catered rooms with a separate kitchen/seating space. Quiet and clean. Standard breakfast included, nothing special, but a decent way to start the day.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kamila pada tanggal 22 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

8/10 Bagus

Sarah Verena

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Kamila pada tanggal 22 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 Sangat Bagus

Romina

Disukai: Kebersihan, staf & layanan
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 20 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Sangat Buruk

Daniel

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused.We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Christine

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Aleksandra

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Bagus

Anna-Sophia Christine

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das Hotel ist sehr gut gelegen, das Zimmer war groß und für Familie mit Kind perfekt. Alles sauber. Gutes Frühstück für England. Einzig gab es nicht genügend Sitzmöglichkeiten in der Frühstücksecke. Würden aber definitiv wieder hinfahren!
Tanggapan dari Kamila pada tanggal 10 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

8/10 Bagus

Ly Khouachey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well located in a calm area. All went fine and as my wife was using a wheel chair, we have been proposed for a room adapted. thanks. Maybe a little bit noisy in the corridor that finally it was OK.
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Jer pada tanggal 3 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

2/10 Sangat Buruk

Bartosz

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Small small rooms, heater/ ac working non stop and noisy,
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Jer pada tanggal 3 Jan 2024
We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. Kind regards,

8/10 Bagus

Angela, Augsburg

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Zu wenig platz im speisesaal
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Jer pada tanggal 3 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

8/10 Bagus

STEVEN

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Sangat Buruk

Yusuf

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 20 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused.We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Sangat Bagus

Nermin

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family turned away on Xmas Eve as no physical ID
Totally devastating experience. Being a modern family mainly using Apple Pay, we didn’t have ID and literally got turned away on Christmas Eve, despite prepaying on Hotels.com When I called their customer services, she did too and blocked them resolving it for us. The shift manager seemed to actually enjoy doing it too! When we tried to mobile phone film the terrible scene she tried calling the police ‘on our family’ and we had to run off scared! No words can explain this situation. We’re just normal folk, not some awful people. Floods of tears from a 5 & 7 year old and a serious complaint lodged. We paid for another hotel across the bridge, where we were welcomed with free branded teddies - and no ID check!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jer pada tanggal 3 Jan 2024
We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.

10/10 Sangat Bagus

Jose A Calderon, Cary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

6/10 Cukup Baik

Marc

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kamila Klos -Guest Service Manager pada tanggal 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

Gilles, Abu Dhabi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Fantastic
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Jer pada tanggal 3 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Sangat Bagus

sabah

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastisk hotel
Super fantastisk hotel og det bedste service. Vi ankom allerede kl. 09:30 - hotellet bad os om at spise morgenmad imens vi ventede på at få vores værelse. Tjek ind tid var kl. 15:00, men vi fik vores værelse allerede kl. 12:00. Værelset er lige præcis som vist på billedet. Super søde og serviceminded receptionister/ alle medarbejder. Hotellet ligger tæt på London Bridge station ca. 10 min gå gang. Det er helt klar ikke mit sidste besøg.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jer pada tanggal 3 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!